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4.1 out of 5

"The room was very small and the bathroom was like a cupboard. " More

By a verified traveller on Thu 07 Nov 2019

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at The Windermere Hotel, London. During your stay, you're just a quick walk from Apollo Victoria Theatre. Free breakfast, free WiFi in public areas and a restaurant are available. Built in 1857, this 4-star guesthouse has 19 rooms over 5 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with flat-screen TVs, Netflix and room service (during limited hours)
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at The Pimlico Grid, a brasserie that serves regional cuisine
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Apollo Victoria Theatre and Victoria Palace Theatre
  • Airport shuttle service available for a fee

Classic Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Twin Room, 2 Single Beds (or 1 king bed on request)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Classic Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Twin Room, 2 Single Beds, Ensuite (or 1 king bed on request)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

The Windermere Hotel, London ratings based on 14 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Windermere Hotel, London

Everyone (8) Couples (1) Family (2)
3 out of 5
The room was very small and the bathroom was like a cupboard.

Posted by on 7 Nov 2019

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Comment from Hotel Management

14 Nov 2019 by Emily Hambi, Co-Owner

We are sorry to receive your negative feedback. We hope that you do choose to return to us, and that you might consider a larger room category for your next stay. We do have a range of rooms available and these are all described online.

5 out of 5
Staff are really courtesy and kind. Delicious breakfast. I hope I will try steak and hamburger next time. Location is also good. Only 3 minutes walk from the Victoria coach station. Even less than 10 minutes walk from the Victoria railway and underground station. That means you can reach the palace less than 20 minutes walk. I recommend this cozy hotel strongly. ;)

Posted by on 1 Jan 2019

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Comment from Hotel Management

2 Jan 2019 by Emily Hambi, Co-Owner

Thank you so much for sharing your comments with us. We are absolutely delighted to see that you enjoyed your stay with us. We hope to welcome you again soon. Happy New Year!

4 out of 5
Good choice for a stay in Victoria. Comfortable and good value. Recommended.

Posted by , from Edinburgh on 29 May 2018

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Comment from Hotel Management

30 May 2018 by Emily Hambi, Co-Owner, The Windermere

Thank you for choosing to stay at The Windermere. We are pleased you enjoyed your stay with us, and hope to welcome you again!

5 out of 5

Lovely hotel.. Great room.. Breakfast excellent..

Perfect location and staff..breakfast fantastic freshly cooked..not like those corporate hotels with food cooked and kept warm for hours!!!

Posted by , from london on 1 Oct 2017

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Comment from Hotel Management

3 Oct 2017 by Emily Hambi, Co-Owner, The Windermere

We are very pleased to read that you enjoyed your recent stay... especially our cooked to order fresh breakfast. We hope to welcome you again soon.

5 out of 5

Posted by on 3 Mar 2020

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Comment from Hotel Management

4 Mar 2020 by Emily Hambi, Co-Owner

Thank you for choosing to stay at The Windermere, London. We hope to welcome you again.

4 out of 5
Erittäin ystävällinen henkilökunta, asialaspalvelu oli hyvää ja joustavaa. Tilan olivat siistit, mutta ahtaat ja kaipaavat perusremonttia. Pesutilat ja hissi ovat uudet. Kadun äänet kuuluivat huoneeseen liian hyvin häiriten unta.

Posted by on 1 Mar 2020

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Comment from Hotel Management

4 Mar 2020 by Emily Hambi, Co-Owner

Kiitos kommenteistasi. Toivomme toivotamme sinut jälleen tervetulleeksi.

4 out of 5
Die Persönlichkeit hat mir sehr gefallen. Sehr gutes Frühstück. Leider war unser Zimmer im Untergeschoss. Aussicht gleich Null. Ansonsten ist Hotel zu empfehlen.

Posted by on 3 Nov 2019

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Comment from Hotel Management

6 Nov 2019 by Emily Hambi, Co-Owner

Thank you for staying with us. We hope to welcome you again.

3 out of 5

Posted by on 27 May 2019

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Comment from Hotel Management

27 May 2019 by Emily Hambi, Co-Owner

Thank you for your score. It is a shame that you have not left any feedback, as it would be helpful to know where you felt we could improve. We hope to welcome you again.

4 out of 5
Sehr gutes Essen. Ideale Lage nähe Viktoriastation, Sehr freundlicher Empfang.

Posted by on 19 May 2019

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Comment from Hotel Management

22 May 2019 by Emily Hambi, Co-Owner

Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir hoffen Sie wieder zu sehen.

4 out of 5
Hyvä sijainti, avulias henkilökunta, hyvä aamupala. Korvatulpat kannattaa ottaa mukaan, huono äänieristys.

Posted by on 25 Mar 2019

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Comment from Hotel Management

29 Apr 2019 by Emily Hambi, Co-Owner

Kiitos, että valitsit meille. Toivomme, että päätät palata meille. Olisi ilo toivottaa teidät tervetulleeksi uudelleen.

About the The Windermere Hotel, London

Location 142-144 Warwick Way, London, England SW1V 4JE

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. A library, tour or ticket assistance, and multilingual staff are also featured at the business-friendly The Windermere Hotel, London. An airport shuttle (available 24 hours) is available for a fee. This 4-star London guesthouse is smoke free.

  • 19 guestrooms or units
  • 5 levels
  • Built in 1857
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow) (26.2 km / 16.3 mi)
  • Train station: London Victoria Rail Station (1.2 km / 0.7 mi)
  • Metro station: Victoria Underground Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle

Room Amenities

The Windermere Hotel, London offers 19 forms of air-conditioned accommodation with laptop-compatible safes and designer toiletries. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with digital channels and Netflix. Bathrooms include complimentary toiletries and hairdryers. This London guesthouse provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Netflix
  • Electric kettle
  • Luxury bedding
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 9:30 AM.

The Pimlico Grid – This brasserie specialises in regional cuisine and serves breakfast, brunch, dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Windermere Hotel, London

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: GBP 70 per vehicle (one-way)
  • Nearby parking fee: GBP 26.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Windermere Hotel London
  • Windermere London
  • The Windermere Hotel
  • The Windermere Hotel, London London
  • The Windermere Hotel, London Guesthouse
  • The Windermere Hotel, London Guesthouse London

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The Windermere Hotel, London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.