- Liked: Staff & service
- Disliked: Cleanliness, property conditions & facilities, room comfort
Poor quality, needs renovation & no recommended
Card payment machine issues on arrival. When we got in our room it was freezing with a bad draft from the balcony doors (which were padlocked). There was a single heater and air conditioning/heating in the room but no heat when it was on max heat. We rang reception and she came up and advised us due to it being a suite we should have had a dyson fan heater instead as they are more powerful. She put the temperature to 27 and wanted to leave with the remote control which we insisted she left. We moved the heater in front of the balcony doors and put the dyson on the suitcase shelf in front of the bed but turning it up to 37. This took the edge off but was still cold. As we were going to an event we didn't have time to then re-complain. We left both heaters on whilst we were out so hopefully the room would be warm when we got back. We were wrong, it wasn't as cold when we arrived but still cold, so we got straight in bed, as it was too late to look for another hotel. The next morning was no better. The room and hotel was shockingly poor and in need of vast refurbishment. Some of the following issues were 1. carpets have threadbare sections all over the hotel 2. hotel cold no matter where you were 3. room & dinning area was very dirty with food put on top of dust 4. metal door plates sticking up in the corridors 5. tiles in bathroom not fixed down and move 6. missing vents with just holes showing On checkout I asked to complain and was told they will be in touch, nothing yet!