"We stayed here last year prior to an early morning flight the following day and it worked out well so we opted to stay here again for another early fl ... " More

By a verified traveller on Wed 11 Apr 2018

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Hotel Description

The quiet rooms at Thistle London Heathrow T5 get good marks from our customers. During your stay, you'll be close to Frogmore House. Enjoy features like free WiFi in public areas, plus 2 bars and a restaurant. Built in 1968, this 3.5-star hotel has 266 rooms over 2 floors. Each room includes amenities such as free WiFi and a sofa bed.

  • Air-conditioned rooms with sofa beds, LCD TVs and room service (during limited hours)
  • Free WiFi
  • Enjoy Modern European cuisine while dining at Runway View Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have good things to say about the accommodation for the overall comfort and low noise level
  • 11 minutes by car from Eton College and 13 minutes from Legoland
  • Airport shuttle service available for a fee

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£42* Per night/room 25 Aug - 26 Aug

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Deluxe Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Thistle London Heathrow T5 ratings based on 45 verified reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Thistle London Heathrow T5

Everyone (24) Business (7) Couples (8) Family (4) Other (2)
5 out of 5

Posted by on 9 Jun 2019

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Comment from Hotel Management

10 Jun 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

5 out of 5

Posted by on 11 Mar 2019

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Comment from Hotel Management

3 Apr 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

4 out of 5

Posted by on 7 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

2 out of 5
Room too small for a family room. I’d just left another hotel where the bathroom was bigger than the sleeping area

Posted by on 7 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by General Manager

Thank you for your review and we are sorry you did not enjoy your stay. We will implement training with the team to ensure that we improve the service and are working hard to improve the standard of the rooms. We do hope to welcome you back to the hotel again in the future to demonstrate a better experience.

3 out of 5
Parking space was luck and very limited late in the evening. Room was cramped due to the large amount of unnecessary furniture and small bathroom. On the good side, staff were friendly and helpful, it was clean, hot water and very close to T5 :-)

Posted by , from UK on 17 Nov 2018

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Comment from Hotel Management

18 Nov 2018 by General Manager

Thank you for your review. We are glad you enjoyed your stay and found the location of the hotel convenient for easy transport to the airport. We will work on improving the areas you have mentioned and appreciate the feedback. We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back to the hotel again in the future.

5 out of 5
A pleasant hotel with quick access to T5 via the Heathrow Pod

Posted by on 7 Nov 2018

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Comment from Hotel Management

8 Nov 2018 by General Manager

Thank you for your review and we are glad you enjoyed your stay and found the location of the hotel convenient and enjoyed the Pod system for easy transport to the airport. We do hope to welcome you back to the hotel again in the future.

2 out of 5

Posted by on 26 Aug 2018

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Comment from Hotel Management

28 Aug 2018 by Preeti

Thank you for your review, we do hope we will see you again

4 out of 5

Good, practical airport hotel

We stayed here last year prior to an early morning flight the following day and it worked out well so we opted to stay here again for another early flight. Staff excellent - very friendly and helpful. Nice snack in bar area and the Pod facility to get to the terminal in the morning was ideal. One set of noisy guests turned up to try to spoil everyone’s sleep but once the hotel was aware of this a member of staff asked them to be quiet as they were disturbing other guests, which brought the problem to an immediate end.

Posted by , from High Peak, UK on 11 Apr 2018

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Comment from Hotel Management

11 Apr 2018 by Preeti

Thank you for your review and we are glad you enjoyed your stay and found the location of the hotel convenient and enjoyed the Pod system for easy transport to the airport. We do hope to welcome you back to the hotel again in the future.

4 out of 5
Pod excellent staff. Very helpful...good choice for overnight stay

Posted by on 2 Apr 2018

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Comment from Hotel Management

2 Apr 2018 by General Manager

Thank you for your review and we are glad you enjoyed your stay and found the location of the hotel convenient and enjoyed the Pod system for easy transport to the airport. We do hope to welcome you back to the hotel again in the future.

3 out of 5

Cheap hotel with easy access to Heathrow T5

OK hotel which really should be knocked down and built from scratch as it's very dated. Nice staff and the Heathrow Pods are fun. The bar is the main draw as you can watch the runway.

Posted by , from London on 17 Mar 2018

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Comment from Hotel Management

19 Mar 2018 by Preeti

Thank you for your review and we are glad you found the location of the hotel convenient and enjoyed the Pod system for easy transport to the airport. We are working hard to improve the standards of the rooms. We do hope to welcome you back to the hotel again in the future

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A round-trip airport shuttle (available at scheduled times) is available for a fee. A terrace, tour or ticket assistance, and concierge services are also featured at the business-friendly Thistle London Heathrow T5. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star West Drayton hotel is smoke free.

  • 1 building
  • 266 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Built in 1968
  • Dining venue
  • Coffee shop
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (4 km / 2.5 mi)
  • Train station: Heathrow Central Station (4.6 km / 2.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Thistle London Heathrow T5 offers 266 forms of air-conditioned accommodation with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Runway View Restaurant – This restaurant specialises in Modern European cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available at scheduled times from 4:30 AM to 11 PM. Fees may apply. Contact the property in advance to get details.

This property offers an airport shuttle service to Heathrow Airport, Terminal 5, via the Heathrow Pod. The Heathrow Pod is £5 per person per journey payable at the Hotel Reception at arrival or departure. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered at scheduled times from 4:30 AM to 11 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15 for adults and GBP 5.00 for children (approximately)
  • Airport shuttle fee: GBP 5.00 per person (one-way)
  • Airport shuttle fee per child: GBP 5.00 (one-way), (up to 16 years old)
  • Self-parking fee: GBP 12.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Thistle
  • London Thistle Heathrow
  • Thistle Heathrow
  • Thistle Heathrow London
  • Thistle London
  • Thistle London Heathrow
  • Thistle London Hotel
  • Thistle London Hotel Heathrow
  • Thistle London Heathrow Hotel West Drayton, Greater London
  • Thistle London Heathrow West Drayton
  • Thistle London Heathrow T5 Hotel West Drayton
  • Thistle London Heathrow T5 Hotel
  • Thistle London Heathrow T5 West Drayton
  • Thistle London Heathrow T5

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.