Skip to main content
Beginning of main content

"Better than expected. Clean with good rooms. Only issue was the heating was faulty in my room. " More

By a verified traveller on Wed 13 Nov 2019

Enter dates to see availability

Hotel Description

Our customers tell us they can't get enough of Thistle London Heathrow T5's great location. During your stay, you'll be close to Stockley Park. Free WiFi in public areas, a restaurant and a bar are available. Built in 1968, this 3.5-star hotel has 266 rooms over 2 floors. Each room includes amenities such as free WiFi and a sofa bed.

  • Air-conditioned rooms with sofa beds, LCD TVs and room service (during limited hours)
  • Free WiFi
  • Enjoy Modern European cuisine while dining at Runway View Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the proximity to public transport and the value of their stay
  • 12 minutes by car from Pinewood Studios and 13 minutes from Stockley Park
  • Airport shuttle service available for a fee

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£54* Per night/room 4 Jul - 5 Jul

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Deluxe Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Thistle London Heathrow T5 ratings based on 20 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Thistle London Heathrow T5

Everyone (17) Couples (2)
5 out of 5
Better than expected. Clean with good rooms. Only issue was the heating was faulty in my room.

Posted by on 13 Nov 2019

Was this review helpful to you?
Comment from Hotel Management

15 Nov 2019 by General Manager

Thank you for your review. We are glad you enjoyed your stay and found the location of the hotel convenient for easy transport to the airport. We will work on improving the areas you have mentioned and appreciate the feedback. We do hope to welcome you back to the hotel again in the future.

5 out of 5
Wanted to try the pod linking hotel to T5. Room had all we wanted, Bathtub, TV, kettle with tea, coffee, milk provided

Posted by on 9 Nov 2019

Was this review helpful to you?
Comment from Hotel Management

11 Nov 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay and found the location of the hotel convenient and enjoyed the Pod system for easy transport to the airport. We do hope to welcome you back to the hotel again in the future.

5 out of 5

Posted by on 9 Nov 2019

Was this review helpful to you?
Comment from Hotel Management

11 Nov 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

3 out of 5

Posted by on 1 Nov 2019

Was this review helpful to you?
Comment from Hotel Management

3 Nov 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

2 out of 5
A tired collection of tiny rooms, exploiting its captive market at terminal 5.

Posted by on 6 Sep 2019

Was this review helpful to you?
Comment from Hotel Management

6 Sep 2019 by General Manager

Thank you for your review and we are sorry you did not enjoy your stay. We will implement training with the team to ensure that we improve the service and are working hard to improve the standard of the rooms. We do hope to welcome you back to the hotel again in the future to demonstrate a better experience.

5 out of 5

Posted by on 9 Jun 2019

Was this review helpful to you?
Comment from Hotel Management

10 Jun 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

5 out of 5

Posted by on 11 Mar 2019

Was this review helpful to you?
Comment from Hotel Management

3 Apr 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

4 out of 5

Posted by on 7 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

7 Jan 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

2 out of 5
Room too small for a family room. I’d just left another hotel where the bathroom was bigger than the sleeping area

Posted by on 7 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

7 Jan 2019 by General Manager

Thank you for your review and we are sorry you did not enjoy your stay. We will implement training with the team to ensure that we improve the service and are working hard to improve the standard of the rooms. We do hope to welcome you back to the hotel again in the future to demonstrate a better experience.

3 out of 5
Parking space was luck and very limited late in the evening. Room was cramped due to the large amount of unnecessary furniture and small bathroom. On the good side, staff were friendly and helpful, it was clean, hot water and very close to T5 :-)

Posted by , from UK on 17 Nov 2018

Was this review helpful to you?
Comment from Hotel Management

18 Nov 2018 by General Manager

Thank you for your review. We are glad you enjoyed your stay and found the location of the hotel convenient for easy transport to the airport. We will work on improving the areas you have mentioned and appreciate the feedback. We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back to the hotel again in the future.

Renovations + Closures

This property is closed from 15 March 2020 to 21 June 2020 (dates subject to change).

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. Public spaces have free WiFi. A terrace, tour or ticket assistance, and coffee/tea in common area are also featured at the business-friendly Thistle London Heathrow T5. An airport shuttle (available at scheduled times) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star West Drayton hotel is smoke free.

  • 1 building
  • 266 guestrooms or units
  • 2 levels
  • Built in 1968
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (4 km / 2.5 mi)
  • Train station: West Drayton Station (4.7 km / 2.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Thistle London Heathrow T5 offers 266 forms of air-conditioned accommodation with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Runway View Restaurant – This restaurant specialises in Modern European cuisine and serves breakfast and dinner.

Runway View Bar & Terrace – This bar specialises in Modern European cuisine and serves dinner and light fare. Open daily.

Lobby Lounge – This lobby lounge only serves light fare. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available at scheduled times from 4:30 AM to 11 PM. Fees may apply. Contact the property in advance to get details.

This property offers an airport shuttle service to Heathrow Airport, Terminal 5, via the Heathrow Pod.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered at scheduled times from 4:30 AM to 11 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • One child stays free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15 for adults and GBP 5.00 for children (approximately)
  • Airport shuttle fee: GBP 6.00 per person (one-way)
  • Airport shuttle fee per child: GBP 6.00 (one-way), (up to 16 years old)
  • Self-parking fee: GBP 12.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Thistle
  • London Thistle Heathrow
  • Thistle Heathrow
  • Thistle Heathrow London
  • Thistle London
  • Thistle London Heathrow
  • Thistle London Hotel
  • Thistle London Hotel Heathrow
  • Thistle London Heathrow Hotel West Drayton, Greater London
  • Thistle London Heathrow West Drayton
  • Thistle London Heathrow T5 Hotel West Drayton
  • Thistle London Heathrow T5 Hotel
  • Thistle London Heathrow T5 West Drayton
  • Thistle London Heathrow T5
  • Thistle London Heathrow T5 Hotel
  • Thistle London Heathrow T5 West Drayton
  • Thistle London Heathrow T5 Hotel West Drayton

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.ebookers.com/London-Hotels-Thistle-London-Heathrow-T5.h882761-p2.Hotel-Reviews?rm1=a2&
There was an error importing /London-Hotels-Thistle-London-Heathrow-T5.h882761-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/London-Hotels-Thistle-London-Heathrow-T5.h882761-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.