14 Sep 2021 by Roy Nardone
Dear Wendy, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We strive to provide a superior experience for every customer, therefore your feedback is very important to us. We hope we can welcome you back in the near future. Kind Regards Roy Nardone Hotel Manager
3 Nov 2021 by Roy Nardone
Dear Rubina, Thank you for your feedback. Kind Regards,
7 Mar 2020 by Silvia
Dear Anonymous, Thank you so much for your feedback regarding your recent stay with us at Thistle Kensington Gardens. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. We greatly look forward to welcoming you back in the not too distant future. Kind Regards
28 Feb 2020 by Silvia
Dear Anonymous, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments. Hope we can welcome you in the near future Kind Regards
26 Feb 2020 by Silvia
Dear Anonymous, Thank you for sharing your wonderful review of your recent stay at the Thistle Kensington Gardens. I am delighted to hear that you choose to stay with us and thrilled that you liked the location of the hotel and the facilities the hotel is offering. We look forward to welcoming you back again soon. Kind Regards
3 Feb 2020 by Anca
Dear Anonymous, Thank you for sharing your review at the Thistle Kensington Gardens. We strive to provide a superior experience for every customer, therefore your feedback is very important to us. We hope we can welcome you back in the near future. Kind Regards
15 Aug 2019 by Guest relations
Thank you for taking the time to review your recent stay with us. We are sorry to hear you were not satisfied with your stay. Please do get in contact to discuss the points you mentioned as we were not aware of the points you mentioned and possibly could have resolved them while you were staying with us to ensure you have a satisfying stay.
20 Jul 2019 by Guest relations
Thank you for your nice review, we were delighted to read you had an enjoyable stay with us. Thank you for your kind comments about the team. It was a pleasure to read you enjoyed the desert but we are sorry for the main course. Please do let us know how we can provide a better main course. We hope your next stay with us will be coming up soon.
17 Jul 2019 by Guest relations
Thank you for your review and we hope you enjoyed the concert. We are sorry to hear about your experience in the restaurant, we would like to look into this in more details and it would be great if you could contact us directly.
24 Jun 2019 by Guest relations
Thank you for your nice review, we were pleased you enjoyed your stay and location and we hope we can welcome you back soon again.
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 3 meeting rooms available. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Thistle London Hyde Park Kensington Gardens. For a fee, parking is available. This Art Deco London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Thistle London Hyde Park Kensington Gardens offers 175 air-conditioned accommodations with a safe and coffee/tea makers. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
The Brasserie – Overlooking the garden, this brasserie specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
The Lounge – On-site bar. Open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.