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4.2 out of 5

"Best Hotel in London, location is perfect and hotel ia modern .Staff are amazing and friendly . Room servicw ia delicious. Bar is amazing value for ... " More

By a verified traveller on Wed 03 Jan 2018

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Wonderful Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
£252* Per night/room 15 Jun - 16 Jun

Wonderful Room, Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Spectacular Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fabulous Room, Signature Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Spectacular Room, Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Fabulous Room, Signature Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

W London's great location gets high marks from our customers. During your stay, you're just a quick walk from Leicester Square. Features include free WiFi in public areas, plus a full-service spa and a restaurant. Built in 2010, this 5-star hotel has 192 rooms over 7 floors. All rooms offer free WiFi and pillowtop beds.

  • Air-conditioned rooms with pillowtop beds, iPod docking stations and 24-hour room service
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to aromatherapy, deep-tissue massages or manicures and pedicures at Away Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests speak favourably about the helpful staff and the proximity to shopping
  • Steps from Leicester Square and Piccadilly
  • Pets welcome for a fee (restrictions apply)

W London ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for W London

Everyone (5) Couples (3) Other (1) Friends (2)
5 out of 5

Lovely Hotel and lovely staff

Best Hotel in London, location is perfect and hotel ia modern .Staff are amazing and friendly . Room servicw ia delicious. Bar is amazing value for money amazing . Restaurant food is not nice at all . All in all Love the hotel it is the Best in London .

Posted by , from Dublin Ireland on 3 Jan 2018

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Comment from Hotel Management

16 Jan 2018 by Adrian Guevara / W Insider

Thank you for your feedback! It is lovely to hear what an amazing experience you had here at W London, and to know that you experience many of our services. Thank you also for your honesty regarding the food at the restaurant, which has been shared with their management team as a serious matter. Thank you for staying with us and best wishes,

3 out of 5

London mini break

We stayed for one night at the W hotel before moving to another hotel in Kensington. I wouldn't recommend the hotel for a few reasons.. 1) The "cocktail bar" had a very small menu and the cocktails were terrible and so weak it just tastes of soda water. The food was ok but very expensive for what you get. 2) The check in staff were slow and unhelpful. When we arrived our room wasn't ready and we were told not to worry and that they would call us to let us know when it was ready .. anyway 4 hours later we were still awaiting a call so returned to the hotel to be told they forgot. 3) The rooms were comfortable but for a 5 star the in room toileteries were poor.. there wasn't even a shower cap.

Posted by , from cotswolds on 1 Sep 2017

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Comment from Hotel Management

5 Sep 2017 by Adrian Guevara / W Insider

Thank you for your review, and I am sorry to hear your experience wasn't as memorable as we strive to achieve here at W London. I appreciate your feedback regarding the drinks/food options in the bar area. As announced online as well as in the details of the reservation, our Lounge area is currently under refurbishment, therefore service is limited during this period. We will however be unveiling not just a brilliant new space, but also a whole re-design of the drinks-food options for this section. I also appreciate your feedback regarding your check-in experience, and I do apologise for any inconvenience suffered. While we do every effort to match our guests' itinerary and grant early check-ins were possible, it seems on this case our availability didn't allow in this occasion. However you will be always welcomed to store your bags with us and make use of any facilities here at W London while you wait, or should you want to get ready to explore the city ASAP. I also appreciate your feedback regarding the room's amenities. W's signature Whatever/Whenever service is here for those kind of occasions when there is something you might be missing: just ask and we will provide not only a shower cap, but any arrangements you may need to make your stay enjoyable (just keep it legal). Thank you for staying with us. Kind regards,

4 out of 5

Fantastic venue

The hotel location and design is fantastic. The screening suite had the wow factor and was worth the extra money for the experience. The only thing that was a let down was the bare minimum attitude of some of the staff. Sometimes it was if it was too much to ask for basic help and conversation if this had been in place and help with parking could of been a 5 star experience.

Posted by on 20 Oct 2015

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4 out of 5

Night in town...

Chose the 'W' as a few of my clients have used it before... It is a great hotel,,, modern, funky, quirky and I would def recommend it especially due to its location on Leicester Square... I'm not one to criticise for the sake of it but the sink in the middle of the room maybe 'different', but personally I don't want our toothbrushes and my shaving gear on permanent display... Also, needing to phone down to reception to ask how to turn a light off (under said sink) that was keeping us awake at 3am seemed a tad daft... (Trust me you wouldn't have known without asking)... All in all we had a GREAT night in town...

Posted by on 19 May 2015

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4 out of 5

Extremely helpful

The staff at this hotel were amazing, even collecting my luggage from another hotel that i spent a few days in prior to moving to the W. Friendly staff , great location and always something happening in the lounge if you felt like staying In. Highly recommend the W.

Posted by on 31 Mar 2013

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4 out of 5

Posted by on 30 Dec 2018

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5 out of 5
The Hotel is very well and the staff is very friendly.

Posted by on 14 May 2018

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Comment from Hotel Management

15 May 2018 by Adrian Guevara / W Insider

Thank you so much for sharing your impressions with us and we are delighted to hear you had a memorable stay here at W London, as well as genuinely connecting with our amazing team. We hope we will have the opportunity to host you back in the future, and we wish you the best until then. Adrian Guevara W Insider

4 out of 5

Sehr Zentral gelegen und von da alles erreichbar

Würde sofort wieder gehen. Personal sehr hilfsbereit und nett.

Posted by on 6 Jan 2018

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Comment from Hotel Management

16 Jan 2018 by Adrian Guevara / W Insider

Thank you so much for your comments! We love knowing that our unbeatable location just in the heart of London allowed you to enjoy all that the city has to offer, and we definitely look forward to that next stay anytime! Best wishes,

4 out of 5

Gute Adresse am Piccadilly

Pros: Ganz klar die Lage und die Security am Eingang.
Cons: Siehe oben.
Mein Aufenthalt in Kurzform: Empfang: sehr freundlich und hilfsbereit, Check-in etwas schwerfällig Zimmer: Positiv: sauber, Dusche/WC getrennt, Negativ: Waschbecken im Schlafraum Frühstück: Auswahl an warmen Speisen, bescheidenes Buffet, Spa: Klein und sauber, kurze Öffnungszeiten (11 am - 8 pm), Sauna und Dampfbade, kein Pool Lage: 1a, am Puls von Piccadilly und Leicester Square

Posted by , from Zug, Schweiz on 5 Jan 2018

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Comment from Hotel Management

16 Jan 2018 by Adrian Guevara / W Insider

Hello Markus, Thank you very much for your feedback, and we love knowing you enjoyed your time here at W London, our AWAY Spa, and most importantly our amazing team. We also appreciate that the design of our standards room is pretty unique, and not for every occasion. For a future stay with us, I would suggest looking into one of our Cool Corner rooms, as they count with a separate bathroom space, which could be more suitable to your needs. Thank you for staying with us. Best wishes,

5 out of 5

Super emplacement

un super emplacement, des employés adorables et un super design dans les chambres. je reviens - ça, c'est sûre !

Posted by , from Suisse on 18 Dec 2017

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Comment from Hotel Management

26 Dec 2017 by Adrian Guevara / W Insider

Hello Natasha, Thank you for your comments! It is a pleasure to know that you had a wonderful time with us and we do look forward to your next time with us. Thank you for staying with us. Best wishes,

Property Features

W London offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 915 square feet (85 square metres). Tour or ticket assistance, multilingual staff, and coffee/tea in common area are also featured at the luxury W London. This 5-star London hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 7 levels
  • 915 sq ft of conference space
  • 85 sq. m of conference space
  • Built in 2010
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LCY-London City) (14.9 km / 9.3 mi)
  • Train station: London Charing Cross Station (1 km / 0.6 mi)
  • Metro station: Leicester Square Underground Station (0.3 km / 0.2 mi)

Room Amenities

W London offers 192 forms of accommodation with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets. 32-inch LCD televisions come with pay-per-view films. Coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Pillowtop beds
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Films for purchase
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Bath or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

The Perception Bar – This lobby lounge serves breakfast, brunch, dinner and light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Spa Services

Away Spa has 4 treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 25 per pet, per night
  • Weight limit: 44 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 31 per person (approximately)
  • Off site parking fee: GBP 55.00 per day (0.2 mi away; open 24 hours)
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Leicester W
  • W Leicester
  • W Leicester Hotel
  • W Leicester Hotel London Square
  • W London Leicester Square
  • W London Leicester Square England
  • w London Leicester Square Hotel London
  • W London Leicester Square Hotel
  • Leicester Square Hotel
  • W London Leicester Square England
  • W London Hotel
  • W London London
  • W London Hotel London
  • W London Leicester Square

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.