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"I’m very happy and lucky to stay in this hotel. Clean and friendly team. " More

By a verified traveller on Sun 22 Sep 2019

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Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£73* Per night/room 17 Aug - 18 Aug

Deluxe Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Multiple Beds, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Best Western Plus White Horse Hotel. During your stay, you'll be close to Foyle International Golf Centre. Features include free WiFi in public areas and free self-parking, plus an indoor pool. This 4-star hotel has 58 rooms on 1 floor. Enjoy your stay with amenities like free WiFi and a plasma TV in each room.

  • All rooms offer 24-hour room service, plasma TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at 68 Clooney Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the comfortable guestrooms and the breakfast
  • 8 minutes by car from Craigavon Bridge and 9 minutes from Harbour Museum

Best Western Plus White Horse Hotel ratings based on 10 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus White Horse Hotel

Everyone (5) Couples (2) Family (4)
5 out of 5
I’m very happy and lucky to stay in this hotel. Clean and friendly team.

Posted by on 22 Sep 2019

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3 out of 5
The staff are friendly and helpful but this hotel leaves much to be desired. The upstairs rooms are dated, have a short bathtub and a fire hose like shower. It could blast the skin off you. The breakfast was rubbish at £11 per person! The fried breakfast was rubbery from being left under heat lamps. There were few choices of cereal. The porridge was nowhere to be seen, despite a sign. A pot labelled lemon juice (for pancakes) contained a dark, viscous substance that smelled vauguely of lemons. Needless to say we were left hungry. We stayed there for a wedding and though I understand that the food may have been down to the bride & groom's taste, the food selection was disappointing. Especially the evening buffet. Rubbery fried chicken (one piece per person) and chips. And some cakes. Nothing else.

Posted by on 18 Mar 2019

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Comment from Hotel Management

6 Apr 2019 by Danielle

Many thanks for you review.

4 out of 5

Posted by on 19 Nov 2018

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3 out of 5
The air condintioning in the bathroom was extremely loud and seemed to have a mind of its own, sometimes switching on for no reason at all. We just switched it off in the finish in order to get a night's sleep. There was a strong smell of cigarette smoke in the room, coming from the curtains as it appeared that previous guests smoked by the window. We could see the cigarette butts on the ground outside below. Food was excellent, so were the swimming and gym facilities and top marks for room cleanliness.

Posted by , from Ireland on 29 Sep 2018

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5 out of 5
Everything I would expect and very friendly and helpful staff

Posted by on 26 Aug 2017

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5 out of 5

Close to Derry/Londonderry City! Excellent

Had a great spa break after visiting Derry! Food was excellent and very reasonably priced! Afternoon tea beside the open fire was great after a relaxing day using facilities! Great few days thanks

Posted by , from Tyrone on 26 Feb 2017

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Comment from Hotel Management

30 Mar 2017 by Emma Davis

Dear Guest, Many thanks for taking the time to leave us a review. I am delighted to hear you enjoy you time with us I will pass all your lovely comments onto the staff. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Sincerely, Emma Davis Front of House Manager Best Western Plus White Horse Hotel

4 out of 5

great airport stopover

very convenient location, friendly, comfortable, clean and staff are very friendly. happy with our stay

Posted by on 22 Apr 2014

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4 out of 5

Very relaxed and friendly

Had a good stay This is a friendly run hotel with good prices

Posted by on 17 Jul 2013

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4 out of 5
Sehr schöne Zimmer. Ideal für Familien bis 4 Personen

Posted by on 30 Jul 2016

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1 out of 5

4 Sterne

Pros: Gratis Parking
Cons: Überprüfen, Teppiche wechseln.
Location: Flughafen.
Wir waren kurz dort. Zimmer ist minimal und nicht empfehlenswert.

Posted by on 29 Jul 2016

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About the Best Western Plus White Horse Hotel

Location 68 Clooney Road, Londonderry, Northern Ireland BT473PA

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus White Horse Hotel offers its guests an indoor pool, a kids' pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business centre on site. Event space at this hotel measures 7772 square feet (722 square metres) and includes conference centres. Spa services, tour or ticket assistance, and a BBQ are also featured at the family-friendly Best Western Plus White Horse Hotel. Self parking is free. This 4-star Londonderry hotel is smoke free.

  • 1 floor
  • 58 guestrooms or units
  • 7772 sq ft of conference space
  • 722 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Belfast (BFS-Belfast Intl.) (107.4 km / 66.7 mi)
  • Train station: Londonderry Station (8.8 km / 5.5 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus White Horse Hotel offers 58 forms of accommodation with a safe and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Plasma television
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

68 Clooney Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Golfing on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

  • Hot stone massage
  • Number of treatment rooms 2
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in and contactless check-out are available

Individually wrapped food options are available for breakfast

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean - Best Western
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Number of children who can stay for free – 6
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 8.95 per person (approximately)
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus White Horse
  • Best Western Plus White Horse Hotel
  • Best Western Plus White Horse Hotel Londonderry
  • Best Western Plus White Horse Londonderry
  • Best Western White Horse
  • Best Western White Horse Hotel
  • Best Western Plus White Horse
  • Best Western Plus White Horse Hotel Hotel
  • Best Western Plus White Horse Hotel Londonderry
  • Best Western Plus White Horse Hotel Hotel Londonderry

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from Tourism NI.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.