29 Jul 2019 by Katy
I am so happy to see that you enjoyed your stay with us! Our staff always aims to offer exceptional and personalized service, so I am glad that we were able to provide that for you. I will be sure to pass on your positive feedback to them. We can't wait to welcome you back and continue to wow you with our property and service. Best, Katelyn Benedict Front Office Supervisor
7 Feb 2019 by Karen
I am so sorry for your experience, this is not our normal level of service. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.
Hotel Figueroa, an Unbound Collection by Hyatt offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the luxury Hotel Figueroa, an Unbound Collection by Hyatt. For a fee, parking is available. A complete renovation of Hotel Figueroa, an Unbound Collection by Hyatt was completed in June 2018. This Art Deco Los Angeles hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Hotel Figueroa, an Unbound Collection by Hyatt offers 268 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature Egyptian cotton sheets. Televisions come with premium cable channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Breva - temporary closure – This restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Veranda temporary closure – This poolside restaurant only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Bar Figueroa-temp. closed – This lobby lounge serves lunch and light fare. Open daily.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. If you are planning to arrive after 7:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
This property doesn't offer after-hours check-in. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards and debit cards. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless checkout are available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global), SafeStay (AHLA - USA) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of the Leading Hotels of the World.