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"Some of the reception staff was rude and needs coaching on customer services. " More

By a verified traveller on Tue 13 Aug 2019

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Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Hotel Paradis. During your stay, you're just a quick walk from Rosary Basilica. Free WiFi in public areas, 2 bars and a restaurant are available. Built in 1992, this 4-star hotel has 298 rooms. Each room includes amenities such as a TV and WiFi.

  • Air-conditioned rooms with TVs, safes and phones
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, 2 meeting rooms and a conference centre
  • On-site recreation includes a playground
  • Guests like the bar and breakfast
  • Within a 10-minute walk of Rosary Basilica and Notre-Dame de l'Immaculee-Conception
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee

Quadruple Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Triple Room, 3 Single Beds

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Double Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Quadruple Room (2 adultes et 2 enfants)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Triple Room (2 adultes and 1 enfant)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Hotel Paradis ratings based on 7 verified reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Paradis

Everyone (6)
3 out of 5
Some of the reception staff was rude and needs coaching on customer services.

Posted by on 13 Aug 2019

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Comment from Hotel Management

16 Aug 2019 by LJ

Dear Sir, Thank you to have taken time to leave us a comment on our establishment. We are sensitive to your remarks which let us be going to take into account for the improvement of our service. We hope to see you soon for a new stay. Sincerely, The team of the Hotel Paradis in Lourdes

3 out of 5

Nice enough hotel

The hotel is very conveniently situated ; the bus from the airport stops directly opposite the hotel and picks you up at the same place on the way back. The fare is only €2. The hotel is a short walk away from the Grotto and the main religious sites. It is clean but rather dated. The room was comfortable and has air conditioning. The staff at the hotel are, however, very helpful and polite. The buffet breakfast is served between 7-9 am and cost €11. I would highly recommend booking it! I enjoyed my stay at the hotel Paradise and wouldn’t hesitate to book it again in the future.

Posted by , from London on 28 Jul 2018

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Comment from Hotel Management

30 Jul 2018 by l. Jeanson

Dear Iwona, Thank you very much to have taken time to leave us a positive comment on our establishment. We are happy to have allowed you to have a pleasant stay to the Hotel Paradis and we hope to see you again very soon for a new stay. Sincerely, The team of the Hotel Paradis in Lourdes

2 out of 5

Disappointed

Basic rooms dirty furniture no facilities for the disabled, rooms not the ones advertised.no air vent in the bathroom, poor quality shower and some reception staff were rude.

Posted by on 5 Sep 2017

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Comment from Hotel Management

7 Sep 2017 by LJ

Hello Thank you very much to have taken time to leave us a comment on our establishment. We are sensitive to your remarks which let us be going to take into account for the improvement of our service. We hope to see you soon for a new stay. Sincerely, The team of the Hotel Paradis in Lourdes

3 out of 5

No fridge and tea making facilities in the room.

Cons: It would be nice if there at least a fridge in the room, especially during the hot summer months. otherwise its a nice hotel, away from the noisy and
Ideal location. Very friendly and english speaking staffs

Posted by , from London on 29 Aug 2017

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Comment from Hotel Management

4 Sep 2017 by laetitia J

Hello Alan, Thank you very much to have taken time to leave us a comment on our establishment. We are sensitive to your remarks which let us be going to take into account for the improvement of our service. For information, kettle is on request at the reception. We hope to see you soon for a new stay. Sincerely, The team of the Hotel Paradis in Lourdes

4 out of 5
hotel bon qualitée et confort propre et bien située proche du centre ville personnel accueillant

Posted by , from paris on 11 May 2018

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Comment from Hotel Management

16 May 2018 by L. Jeanson

Bonjour Monsieur, Merci beaucoup d'avoir pris le temps de nous laisser un commentaire positif sur notre établissement. Nous sommes heureux de vous avoir permis de passer un agréable séjour à l'Hôtel Paradis et nous espérons vous revoir très prochainement pour un nouveau séjour. Concernant la salle de bain n'hésitez pas lors de votre prochain séjour à demander une chambre avec une douche si cela est plus facile pour vous. Bien cordialement, L'équipe de l'Hôtel Paradis à Lourdes

4 out of 5

Nice hôtel with parking

Good staff Good Room Just miss à miroir in the room, there is one in the bathroom but notre in the room

Posted by , from france on 23 Aug 2017

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Comment from Hotel Management

28 Aug 2017 by L. Jeanson

Hello Thank you very much to have taken time to leave us a positive comment on our establishment. We are happy to have allowed you to have a pleasant stay to the Hotel Paradis and we hope to see you again very soon for a new stay. Sincerely, The team of the Hotel Paradis in Lourdes

4 out of 5

Hotel proche de la grotte, facile d’accès

Pros: l'accueil / le calme, sa position
Cons: sans
Location: A aller au sanctuaire
Très bon accueil, efficacité du personnel. Prix raisonnable pour le petit déjeuner. Garage privé

Posted by , from Bordeaux on 16 Sep 2016

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Comment from Hotel Management

4 Oct 2016 by la Direction - Hôtel Paradis Lourdes

Bonjour Merci beaucoup d'avoir pris le temps de nous laisser un commentaire positif sur notre établissement. Nous sommes heureux de vous avoir permis de passer un agréable séjour à l'Hôtel Paradis et nous espérons vous revoir très prochainement pour un nouveau séjour. Bien cordialement, L'équipe de l'Hôtel Paradis à Lourdes

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2691 square feet (250 square metres) and includes conference centres. A round-trip airport shuttle and an area shuttle are available for a fee. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Paradis. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Lourdes hotel.

  • 298 guestrooms or units
  • 2 bars or lounges
  • 2691 sq ft of conference space
  • 250 sq. m of conference space
  • Built in 1992
  • Dining venue
  • Coffee shop
  • Terrace on the roof
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) (14.2 km / 8.8 mi)
  • Train station: Lourdes Station (1.5 km / 1 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Paradis offers 298 forms of air-conditioned accommodation with a safe and a hairdryer. This Lourdes hotel provides wireless Internet access for a surcharge. Bathrooms include baths or showers. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • Television
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

On-site venue – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 6:00 AM
  • Check-in time ends at midnight
  • Minimum check-in age is: 15

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pets

  • Pets: EUR 10 per pet, per day, plus a deposit of EUR 25 per stay
  • Only dogs and cats are allowed
  • Weight limit: 55 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.10 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12 for adults and EUR 6 for children (approximately)
  • Fee for in-room wireless Internet: EUR 0 per stay (3-device limit, rates may vary)
  • Self-parking fee: EUR 11 per day
  • Pet deposit: EUR 25 per stay
  • Pet fee: EUR 10 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Paradis Lourdes
  • Paradis Lourdes
  • Paradis Hotel Lourdes
  • Paradis Lourdes
  • Hotel Paradis Hotel
  • Hotel Paradis Lourdes
  • Hotel Paradis Hotel Lourdes

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.