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"Clean . Beachveas excellent. Staff seemned not interested. No shower facilities after check out. " More

By a verified traveller on Tue 17 Sep 2019

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Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
£207* Per night/room 25 Jul - 26 Jul

Premier Room (Ocean View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room (Island View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Sonesta Maho Beach All Inclusive Resort Casino & Spa's beach location gets good marks from our customers. During your stay, you're just a quick walk from Maho Beach. You'll find features such as free breakfast and free WiFi in public areas, plus 2 outdoor pools. Built in 2018, this 4-star resort has 420 rooms over 10 floors. Enjoy your stay with amenities like free WiFi and a free stocked minibar in each room.

  • Air-conditioned rooms with free minibar items, furnished balconies and LCD TVs
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy American cuisine at Ascot Pub and Sports Bar, one of the property's 8 restaurants and 5 bars/lounges
  • Self-parking available for a fee
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Treat yourself to deep-tissue massages, aromatherapy or manicures and pedicures at Serenity Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests speak favourably about the beach and the proximity to the airport
  • Steps from Maho Beach and 6 minutes by car from American University of the Caribbean

Sonesta Maho Beach All Inclusive Resort Casino & Spa ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sonesta Maho Beach All Inclusive Resort Casino & Spa

Everyone (2) Family (1)
3 out of 5
Clean . Beachveas excellent. Staff seemned not interested. No shower facilities after check out.

Posted by on 17 Sep 2019

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Comment from Hotel Management

27 Sep 2019 by Sonesta Resorts Sint Maarten

Thank you for taking the time to submit your rating, review and your continued support in choosing Sonesta Maho Beach Resort, Casino & Spa. However, we regret to learn that we fell short of your expectations during your visit. Rest assured that management reads all reviews and has a comprehensive correction plan in effect. We understand that our guests have many resort options to choose from in the Caribbean, however, it is with the utmost gratitude that we have guests who choose to support us and stay with us at Sonesta Maho Beach Resort, Casino & Spa and on the friendly island of Sint Maarten as we continue to move forward in our recovery. We certainly hope you will give us another chance and visit us in the near future. Warm regards,

3 out of 5
Did not like lots of dust and construction, 4th floor land side had no balcony, the food was ok, the hotel kept in running out of some foods at breakfast(best thing about breakfast were the fried eggs and omelettes. PLUS side, the rooms themselves were very clean and all the amenities worked as they should have. It's appreciated that the hotel is open for only 3 months after a hurricane 2017 so lots of teething problems but money was paid and the value forbit wasn't there. I would stay here again and probably reccomend but not until after the first year.

Posted by on 13 May 2019

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Comment from Hotel Management

22 May 2019 by Akilah, Guest Relations Manager

Thank you for taking the time to communicate to us why our services did not meet your expectations. Our main goal is to always leave memorable experiences that leave lasting positive impressions. Again, your feedback highly appreciated and we hope to serve you again in the future.

4 out of 5

Posted by on 10 Jan 2020

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Comment from Hotel Management

11 Jan 2020 by Sonesta Resorts Sint Maarten

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

About the Sonesta Maho Beach All Inclusive Resort Casino & Spa

Location 1 Rhine Road, Lowlands,

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Snorkelling

Land activities
  • Fitness facilities
  • Children's club

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Tennis lessons
  • Tennis racquets
  • Windsurfing
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Taxes included
  • All meals served buffet style
  • Buffet and à la carte dining
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • All food and beverages included
  • Minibar (all beverages included)
  • All on-site activities, facilities and equipment included
  • All non-motorised water sports included
  • On-site live performances included
  • Theme parties included
  • Snorkelling included

Property Features

Sonesta Maho Beach All Inclusive Resort Casino & Spa is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sonesta Maho Beach All Inclusive Resort Casino & Spa, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, A beach bar, and A swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a free kid's club and a kids' pool. For a fee, parking is available. A complete renovation of Sonesta Maho Beach All Inclusive Resort Casino & Spa was completed in November 2018. Smoking is allowed in designated areas at this 4-star Lowlands property.

  • 1 building
  • 420 guestrooms or units
  • 10 levels
  • 8 dining venues
  • 5 bars or lounges
  • 7793 sq ft of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Casino
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Philipsburg (SXM-Princess Juliana Intl.) (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sonesta Maho Beach All Inclusive Resort Casino & Spa offers 420 forms of accommodation with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature Frette Italian sheets. 43-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Frette Italian linens
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Ascot Pub and Sports Bar – This pub specialises in American cuisine and only serves dinner.

The Point – This fine-dining restaurant overlooks the ocean and specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open selected days.

Palms Grill – Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Ocean Terrace Buffet – Overlooking the ocean, this buffet restaurant serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Pizzeria Napoli – Overlooking the ocean, this restaurant specialises in pizza and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Waterskiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Casino nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Boat tours nearby
  • Fitness classes on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Serenity Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 14
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 5.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Sonesta Maho Beach
  • Maho Beach Resort & Casino
  • Maho Beach Sonesta
  • Sonesta All Inclusive
  • Sonesta All Inclusive Resort
  • Sonesta Maho Beach All Inclusive
  • Sonesta Maho Beach All Inclusive Resort Casino Lowlands
  • Sonesta Maho Beach All Inclusive Resort & Casino
  • Sonesta Maho Beach Resort & Casino
  • Sonesta Maho Beach Resort & Casino All Inclusive
  • Sonesta Maho Beach All Inclusive Resort & Casino Lowlands
  • Sonesta Maho Beach All Inclusive Lowlands
  • Sonesta Maho Beach All Inclusive Casino Lowlands
  • Sonesta Maho Beach All Inclusive Resort Casino & Spa Lowlands

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National Rating

This property does not have a Sint Maarten Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.