27 Sep 2019 by Sonesta Resorts Sint Maarten
Thank you for taking the time to submit your rating, review and your continued support in choosing Sonesta Maho Beach Resort, Casino & Spa. However, we regret to learn that we fell short of your expectations during your visit. Rest assured that management reads all reviews and has a comprehensive correction plan in effect. We understand that our guests have many resort options to choose from in the Caribbean, however, it is with the utmost gratitude that we have guests who choose to support us and stay with us at Sonesta Maho Beach Resort, Casino & Spa and on the friendly island of Sint Maarten as we continue to move forward in our recovery. We certainly hope you will give us another chance and visit us in the near future. Warm regards,
22 May 2019 by Akilah, Guest Relations Manager
Thank you for taking the time to communicate to us why our services did not meet your expectations. Our main goal is to always leave memorable experiences that leave lasting positive impressions. Again, your feedback highly appreciated and we hope to serve you again in the future.
11 Jan 2020 by Sonesta Resorts Sint Maarten
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Sonesta Maho Beach All Inclusive Resort Casino & Spa is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sonesta Maho Beach All Inclusive Resort Casino & Spa, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, A beach bar, and A swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a free kid's club and a kids' pool. For a fee, parking is available. A complete renovation of Sonesta Maho Beach All Inclusive Resort Casino & Spa was completed in November 2018. Smoking is allowed in designated areas at this 4-star Lowlands property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Sonesta Maho Beach All Inclusive Resort Casino & Spa offers 420 forms of accommodation with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature Frette Italian sheets. 43-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Ascot Pub and Sports Bar – This pub specialises in American cuisine and only serves dinner.
The Point – This fine-dining restaurant overlooks the ocean and specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open selected days.
Palms Grill – Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Ocean Terrace Buffet – Overlooking the ocean, this buffet restaurant serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Pizzeria Napoli – Overlooking the ocean, this restaurant specialises in pizza and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Serenity Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 14 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property does not have a Sint Maarten Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.