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4.3 out of 5

"Ideally located within the walled city. Incredibly helpful staff. Immaculatley clean hotel. Excellent buffet breakfast and fabulous coffee. Comp ... " More

By a verified traveller on Sun 12 Mar 2017

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Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£82* Per night/room 28 Feb - 1 Mar

Superior Room (Deapandance)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Quadruple Room, 1 Bedroom, 2 Bathrooms (Depandance)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Depandance)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Double Room with French bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Ilaria. During your stay, you're just a quick walk from Villa Bottini. Features include free WiFi in public areas and a free manager's reception, plus a bar.

  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Steps from Villa Bottini and 2 minutes on foot from Walls of Lucca
  • Airport and train station pick-up shuttle service available for a fee

Hotel Ilaria ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Ilaria

Everyone (1) Couples (2) Other (1)
5 out of 5

Fantastic Location. Fantastic People. Fantastic!

Pros: Wonderful staff, location, cleanliness, breakfast
Cons: Scrambled egg.
Ideally located within the walled city. Incredibly helpful staff. Immaculatley clean hotel. Excellent buffet breakfast and fabulous coffee. Comp prosecco / beers at 5pm a great idea!

Posted by , from London on 12 Mar 2017

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Comment from Hotel Management

14 Mar 2017 by Mauro Cusinato

Dear Mr Paul, I would like to thank you for your compliments and your suggestions. We hope you will choose Hotel Ilaria for your next stay in Lucca. Kind regards, Mauro Cusinato. Hotel Manager

4 out of 5

Well Chosen!

This hotel is within Lucca's Walls, but is at one end of the area inside. However, this is not a disadvantage because it is in a very interesting and attractive part of the town, with more space, and close to the nicest part of the walls. A more central hotel may well feel "hemmed in" and less relaxing. We had a "superior" room and these are in a separate building a 90-second walk away, The only disadvantage would be if it was raining, but the quality of the rooms much more than makes up for this. Overall, the hotel is fully 4-star quality, with very helpful and knowledgeable reception staff and a very good buffet breakfast. There is an area, near reception, where tea, coffee, soft drinks, cakes, etc. are available throughout the day, free, until 7pm. There is no restaurant, but reception will make recommendations and reservations for you. We loved Lucca and spent 5 days getting to know it quite well. If we go back, we will DEFINITELY choose the same hotel.

Posted by on 15 Sep 2014

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4 out of 5

Great hotel

Very good standard. Modern hotel, but traditional finish. Staff were very attentive and helpful. Breakfast was excellent. Complimentary bikes in good state and cycle circuits of walls great fun.

Posted by on 17 Apr 2012

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4 out of 5

Hotellin aamiainen

Olisimme toivoneet vaihtelevampaa aamiaista esim. leikkeleet.

Posted by on 18 Sep 2015

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Property Features

Hotel Ilaria offers its guests a spa tub and complimentary bicycles. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 377 square feet (35 square metres) and includes conference rooms. A library, a terrace, and tour or ticket assistance are also featured at the family-friendly Hotel Ilaria. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Lucca hotel is smoke free.

  • 41 guestrooms or units
  • 3 levels
  • 2 buildings
  • 377 sq ft of conference space
  • 35 sq. m of conference space
  • Built in 1999
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Lucca Station (2.4 km / 1.5 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hotel Ilaria offers 41 accommodations with minibars and espresso makers. Beds feature down duvets and premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include a shower, dressing gowns, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

The hotel hosts a free manager's reception daily.

On-site venue – This bar specialises in Italian cuisine and only serves breakfast.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Rafting nearby
  • Ecotours nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Hotel Ilaria offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 100 per room (roundtrip)
  • Airport shuttle fee per child: EUR 100 (roundtrip), (up to 18 years old)
  • Self-parking fee: EUR 20 per day
  • Extended parking fee: EUR 18 per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Ilaria
  • Hotel Ilaria & Residenza dell'Alba
  • Hotel Ilaria & Residenza dell'Alba Lucca
  • Ilaria Residenza dell'Alba
  • Ilaria Residenza dell'Alba Lucca
  • Ilaria Hotel Lucca
  • Hotel Ilaria Residenza dell'Alba Lucca
  • Hotel Ilaria Residenza dell'Alba
  • Hotel Ilaria Hotel
  • Hotel Ilaria Lucca
  • Hotel Ilaria Hotel Lucca
  • Hotel Ilaria Residenza dell'Alba

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.