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4.2 out of 5

"The property had a good location in old town. The room was hot even with the heating turned off it was hot we had the window open. This means we could ... " More

By a verified traveller on Mon 25 Nov 2019

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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£87* Per night/room 3 Nov - 4 Nov

Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Quadruple Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Single Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us they enjoy Altstadt Hotel Krone Luzern's good location. During your stay, you're just a quick walk from Chapel Bridge. Enjoy features like free WiFi in public areas, plus a restaurant and a business centre. Built in 1800, this 3-star hotel has 29 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and digital TV channels in each room.

  • All rooms offer digital TV, minibars and phones
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Amenities include a front-desk safe, a business centre and a computer
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Just a 3-minute walk from Chapel Bridge and 8 minutes on foot from KKL Lucerne
  • Pets welcome for a fee

Altstadt Hotel Krone Luzern ratings based on 24 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Altstadt Hotel Krone Luzern

Everyone (16) Couples (2) Business (1) Family (4) Other (1)
4 out of 5
The property had a good location in old town. The room was hot even with the heating turned off it was hot we had the window open. This means we could hear outside noise. The bed was uncomfortable and the pillows useless.

Posted by on 25 Nov 2019

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Comment from Hotel Management

26 Nov 2019 by Front Office

Dear Guest Thank you very much your feedback is very important to us.

5 out of 5

Perfect !

I'm very happy, it was wonderfull ! Thanks to the staff !

Posted by on 5 Jan 2013

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4 out of 5

Posted by on 19 Oct 2020

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Comment from Hotel Management

22 Oct 2020 by Altstadthotels Luzern

Thank you for your great feedback and that you stayed with us. Stay healthy and take care

4 out of 5

Posted by on 13 Oct 2020

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Comment from Hotel Management

22 Oct 2020 by Altstadthotels Luzern

Thank you for your great feedback and that you stayed with us. Stay healthy and take care

4 out of 5
Zentral gelegenes Hotel in der Luzerner Altstadt.

Posted by , from Schaffhausen on 27 Jul 2020

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Comment from Hotel Management

28 Jul 2020 by Altstadthotels Luzern

Vielen lieben Dank für Ihre sehr gute Rückmeldung. Es freut uns sehr, dass Sie mit allen zufrieden waren. Eine schöne Zeit und bis ein andermal. Bleiben Sie gesund

5 out of 5
An guter Lage sehr schönes Altstadthotel. Ruhige Zimmer, gute Betten. Wir würden dieses Hotel wieder buchen

Posted by on 19 Jan 2020

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Comment from Hotel Management

28 Jan 2020 by Altstadthotels Luzern

Vielen lieben Dank für Ihr super Feedback. Sehr schön zu lesen, dass Sie mit allen rundum zufrieden waren. Eine gute Zeit wünschen wir Ihnen und bis ein andermal.

4 out of 5

Posted by on 11 Jan 2020

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Comment from Hotel Management

14 Jan 2020 by Altstadthotels Luzern

Thank you so much for your great feedback and that you stayed with us. Take care and all the best.

4 out of 5
Tout était bien, endroit tranquille. bon déjeuner.

Posted by on 20 Dec 2019

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Comment from Hotel Management

21 Dec 2019 by Altstadthotels Luzern

Thank you so much for your great feedback. Take care and Merry X-Mas

4 out of 5
Es hat mir alles gefallen, war in der Altstadt gelegen und nahe beim Bahnhof.

Posted by on 3 Jun 2019

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Comment from Hotel Management

7 Jun 2019 by Altstadthotels Luzern

Vielen lieben Dank für das super Feedback. Es freut uns sehr, zu lesen, dass Sie mit allen zufrieden waren. Schöne Zeit und gerne ein andermal

5 out of 5
Accueil impeccable, ambiance sympathique et position de l'hôtel idéale

Posted by on 25 Apr 2019

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Comment from Hotel Management

28 Apr 2019 by Altstadthotels Luzern

Thank you for your great feedback, nice that you had a good time with us. Take care and all the best

About the Altstadt Hotel Krone Luzern

Location Weinmarkt 12, Lucerne, LU CH-6004

Property Features

There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. The business-friendly Altstadt Hotel Krone Luzern also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 3-star Lucerne hotel is smoke free.

  • 1 building
  • 29 guestrooms or units
  • 5 levels
  • Built in 1800
  • Dining venue
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Zurich (ZRH) (67 km / 41.6 mi)
  • Train station: Lucerne Station (1.9 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Altstadt Hotel Krone Luzern offers 29 forms of accommodation which are accessible via exterior corridors and feature minibars and a safe. Televisions come with premium digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include portable fans and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • Television
  • Digital channels
  • Premium channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Heating
  • Portable fan
  • Ensuite bathroom

Food & Drink

Altstadt Hotel Krone Luzern has a restaurant on site.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Waterskiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Sailing nearby
  • Cross-country skiing nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:30 AM - 11:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: Hotel des Balances Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in 11 PM-6:30 AM takes place at the Hotel des Balance across the street. The Hotel Krone Lucerne is located in a pedestrian-only zone. Cars are allowed to park in front of the hotel only during arrival and departure.

The front desk at this property is open daily from 6:30 AM - 11:00 PM.
Guests arriving after hours will need to go to the following location to check in: Hotel des Balances
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CHF 10 per pet, per day

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 27 per day
  • Pet fee: CHF 10 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Krone
  • Best Western Hotel Krone Lucerne
  • Best Western Krone
  • Best Western Krone Lucerne
  • Best Western Lucerne
  • Lucerne Best Western
  • Hotel Krone Lucerne
  • Krone Lucerne
  • Hotel Krone
  • Altstadt Hotel Krone Luzern Lucerne
  • Altstadt Hotel Krone Luzern
  • Altstadt Krone Luzern Lucerne
  • Altstadt Krone Luzern
  • Altstadt Krone Luzern Lucerne
  • Altstadt Hotel Krone Luzern Hotel
  • Altstadt Hotel Krone Luzern Lucerne
  • Altstadt Hotel Krone Luzern Hotel Lucerne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.