4 Sep 2020 by Altstadthotels Luzern
Thank you for your great feedback and that you stayed with us. We are very sorry about the cleaness in the room. Hope you had a good here in lucerne and we will see you again. Take care and stay healthy
13 Jul 2020 by Altstadthotels Luzern
Thank you for your great feedback. Stay Healthy
12 Jul 2020 by Altstadthotels Luzern
Dear Philippe Thank you for your feedback. We are sorry that you was not satisfied with the room. Thank you that you let us know. Take care
29 Feb 2020 by Altstadthotels Luzern
Thank you for your great feedback and that you stayed with. All the best for you and your family. Take care
17 Dec 2019 by Altstadthotels Luzern
Thank you for your great feedback. Nice that you had a good time here with us and everything was fine. Take care and have a Merry X-Mas
7 Dec 2019 by Altstadthotels Luzern
Thank you for your great feedback. Nice that everything was fine for you and that you had a good time here. Take care and all the best
24 Nov 2019 by Altstadthotels Luzern
Thank you so much for your great feedback. Take care and all the best
22 Oct 2019 by Altstadthotels Luzern
Thank you for your good feedback. Take care and all the best.
28 Apr 2019 by Altstadthotels Luzern
Thank you for your very good feedback. Take care
17 Nov 2017 by Anni
Guten Abend Béatrice Vielen lieben Dank für Ihre sehr gute 5* Bewertung. Wir schätzen es sehr und es freut uns zu lesen das sie Ihren Aufenthalt bei uns sehr genossen haben. Gerne ein andermal. Vielen Dank
There are 2 restaurants on site. WiFi is free in public spaces. You'll find a business centre on site. Altstadt Hotel Magic Luzern also features multilingual staff, dry cleaning/laundry services, and a safe deposit box at the front desk. For a fee, parking is available. This 3-star Lucerne hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Altstadt Hotel Magic Luzern offers 13 forms of accommodation with minibars and a safe. Televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Lucerne hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout curtains. Housekeeping is provided on a daily basis.
Ristorante Le Stelle – This restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).
Restaurant Balances – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
The front desk is open daily from 6:30 AM - 11:00 PM. The check-in location differs from the property location. To check in, go to Weinmarkt 12 If you arrive at the property after hours, you'll need to check in at an alternate location: Hotel des BalancesIf you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The property is located in a pedestrian area; however, guests are allowed to park in front of the hotel during check-in and check-out.
Check-in and breakfast for this property are based at a different location, Hotel Krone, Weinmarkt 12, Lucerne 6004, 130 meters from Altstadt Hotel Magic Luzern. Check-in 11 PM-6:30 AM takes place at the Hotel les Balances across the street.
The front desk at this property is open daily from 6:30 AM - 11:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Weinmarkt 12
Guests arriving after hours will need to go to the following location to check in: Hotel des Balances
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitiser.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.