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4.1 out of 5

"They need to have a second reception just for the tour buses or have the keys already. The lobby was a circus! " More

By a verified traveller on Sun 10 Feb 2019

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Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£139* Per night/room 9 Oct - 10 Oct

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the restaurant at Radisson Blu Hotel, Lucerne. During your stay, you're just a quick walk from KKL Lucerne. Free WiFi in public areas, a full-service spa and a restaurant are available. Built in 2006, this 4.5-star hotel has 189 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at LUCE Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of Chapel Bridge and KKL Lucerne

Radisson Blu Hotel, Lucerne ratings based on 41 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Radisson Blu Hotel, Lucerne

Everyone (22) Couples (12) Business (2) Family (4) Friends (1)
3 out of 5
They need to have a second reception just for the tour buses or have the keys already. The lobby was a circus!

Posted by on 10 Feb 2019

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Comment from Hotel Management

22 Feb 2019 by M. Conzelmann — General Manager

Dear guest, thank you very much for having taken the time to write a review about your stay at the Radisson Blu Hotel. We are happy that you had an enjoyable stay in the beautiful city of Lucerne. From time to time, especially during high season, our lobby can be very crowded. Please be assured that we are taking appropriate measures to address the issues highlighted by you. All our efforts are concentrated in preventing future occurrences. We highly appreciate your honest feedback, and we will use it to consider improvements in the future. Thank you very much for staying with us, it was a pleasure to welcome you as our guest, and we would be delighted to accommodate you again in the future. Kind regards, M. Conzelmann — General Manager

4 out of 5
Good location good view of the lake. Would stay here again with my family

Posted by on 3 Feb 2019

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Comment from Hotel Management

4 Feb 2019 by M. Conzelmann — General Manager

Dear guest, thank you very much for your positive rating about your recent stay! We are very happy that the Radisson Blu with its central location convinced you. Great that you were able to experience one of our Lake View rooms with the beautiful view to Lake Lucerne and the surrounding mountains and that you had an enjoyable stay. In the name of the entire Radisson team I hope, you will carry the best memories of your time in Lucerne, and we are looking forward welcoming you again someday. Kind regards, M. Conzelmann — General Manager

5 out of 5
Wir waren einfach nur super zufrieden nettes, unkompliziertes Personal. Perfekter Standort.

Posted by on 6 Sep 2020

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5 out of 5

Posted by on 9 Aug 2020

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5 out of 5

Posted by on 24 Jul 2020

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Comment from Hotel Management

7 Aug 2020 by M. Conzelmann

Dear Guest Thank you so much for the high score! We are very glad to read this great evaluation and we are all very grateful. Positive feedback are aimed to be shared with the team and are motivating us to improve even more our dedication. We are looking forward to welcome you again in a near future. Best Regards M. Conzelmann - General manager

5 out of 5
Proche du vieux pont à pied. Les chambres étaient superbes et très grandes.

Posted by on 17 Jul 2020

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Comment from Hotel Management

7 Aug 2020 by M. Cozelmann

Cher Anonymous Merci beaucoup pour votre commentaire. Nous sommes très heureux que tous les aspects sont été à votre goût et nous vous remercions pour votre bonne évaluation, em particulier pour la chambre et la location. Tous les commentairs ont comme objectif de comprendre de quelle manière nous pouvons améliorer notre service. Nous espérons avoir le plaisir de vous accueillir à nouveau chez nous pour un prochain séjour à Lucerne. Meilleures Salutations M. Cozelmann - General Manager

5 out of 5
Sehr freundliches und hilfsbereites Personal. Upgrade der Zimmerkategorie erhalten😊.

Posted by on 15 Jul 2020

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Comment from Hotel Management

7 Aug 2020 by M. Conzelmann

Sehr geehrter Gast Herzlichen Dank für die positive Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt und das Upgrade genossen haben. Wir arbeiten jeden Tag mit Leidenschaft und Einsatz, um alle Wünsche unserer Gäste zu erfüllen. Das Team ist sehr dankbar für den Kommentar und wir würden uns sehr feruen, Sie in Zukunft wieder willkommen heissen zu dürfen. Mit freundlichen Grüssen M. Conzelmann - General Manager

3 out of 5
Top: In der nähe von Zentrum. Schlecht: Für ein 4 Stern Hotel, etwas billig eingerichtet.

Posted by on 26 Feb 2020

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Comment from Hotel Management

23 Apr 2020 by M. Conzelmann

Sehr geehrter Gast Herzlichen Dank für Ihren Besuch und für das Feedback. Wir verfügen normale Preise, welche in der Schweiz per Standard höher als andern Länder in Europa sind. Ihr Feedback wurde in Betracht gezogen und alle Bewertungen sind uns sehr wichtig, um die Serviceleistung zu optimieren. Wir sind sehr dankbar für die Meinungsäusserung und wir würden uns sehr freuen, Sie in zukunft wieder willkommen heissen zu dürfen. Mit freundlichen Grüssen M. Conzelmann - General Manager

4 out of 5

Posted by on 16 Dec 2019

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Comment from Hotel Management

4 Jan 2020 by M. Conzelmann

Dear Guest Thank you for the feedback. The opinion of our valued guests is very important for us and we are thankful for have taken your time completing the survey. We hope to have the opportunity to welcome you again in beautiful Lucerne. Best Regards M. Conzelmann - General Manager

3 out of 5
- Party Peoples/ loudness by night and Morning - Cleaning Service by Morning disturbing by sign - Child Frendly apartments to small - Room Service expensive cost(Friday has no Beer in Bar over Weekend unecspectid in the groups + Appartment Interieur + Checkin = Outstanding Service + Mobiliars, Save Minibar

Posted by on 1 Dec 2019

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Comment from Hotel Management

12 Dec 2019 by M. Conzelmann

Dear Guest Thank you for visiting us and thank you for the feedback. We are grateful that you have taken your time writing this review, in fact the opinion of our guests is very important for us, aimed to understand what can be enhanced. We would like to have the opportunity to welcome you again in a near future. Best Regards M. Conzelmann - General Manager

About the Radisson Blu Hotel, Lucerne

Location Lakefront Center, Lucerne, LU 6005

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Radisson Blu Hotel, Lucerne offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and vending machine are also featured at the luxury Radisson Blu Hotel, Lucerne. Parking is available for a fee. This 4.5-star Lucerne hotel is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 5 levels
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 2006
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Zurich (ZRH) (69.1 km / 42.9 mi)
  • Train station: Werftestrasse Luzern Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Radisson Blu Hotel, Lucerne offers 189 forms of accommodation with minibars and laptop-compatible safes. LCD televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

LUCE Restaurant – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Rafting nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellness & Fitness. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 80.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.The property affirms that it follows sanitisation practices of Safety Protocol (Radisson) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.40 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CHF 38 per person (approximately)
  • Self-parking fee: CHF 32 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CHF 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lucerne Radisson Blu Hotel
  • Radisson Blu Hotel Lucerne
  • Radisson Blu Lucerne
  • Lucerne Radisson
  • Radisson Blu Hotel, Lucerne Hotel Lucerne
  • Radisson Lucerne
  • Radisson Lucerne
  • Lucerne Radisson
  • Radisson Lucerne
  • Lucerne Radisson
  • Radisson Blu Hotel
  • Lucerne Hotel Lucerne
  • Radisson Blu Hotel, Lucerne Hotel
  • Radisson Blu Hotel, Lucerne Lucerne
  • Radisson Blu Hotel, Lucerne Hotel Lucerne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Key (nogle)

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.