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4.3 out of 5

"The best ,,,I loved it ,,,,, the only thing now I did not like is that you require too much to write and I have no time so please don't push people t ... " More

By a verified traveller on Thu 20 Jul 2017

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Standard Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£314* Per night/room 30 Nov - 1 Dec

Executive Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Basic Double or Twin Room, Courtyard Area

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

The free breakfast at Grand Hotel Villa Castagnola gets high marks from our customers. During your stay, you're just a quick walk from Lake Lugano. You'll find features such as free WiFi in public areas, plus 3 restaurants and a full-service spa. Built in 1880, this 5-star hotel has 74 rooms over 5 floors. This property offers pet-friendly amenities, such as food and water bowls. Each room includes amenities such as free WiFi and a balcony.

  • Air-conditioned rooms with balconies, flat-screen TVs and DVD players
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Enjoy Mediterranean cuisine while dining at Le Relais
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body scrubs, massages or facials at Clarins Wellness Corner
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 3-minute walk from Lake Lugano and a 2-minute drive from Palazzo dei Congressi
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Grand Hotel Villa Castagnola ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hotel Villa Castagnola

Everyone (13) Couples (2) Family (1)
5 out of 5
Pros: Every thing
Cons: Iron
Location: Excellent
The best ,,,I loved it ,,,,, the only thing now I did not like is that you require too much to write and I have no time so please don't push people to write 50 word or 100 words let them write what feel like

Posted by on 20 Jul 2017

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3 out of 5

Posted by on 28 Jul 2021

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5 out of 5

Posted by on 9 Jul 2021

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Comment from Hotel Management

27 Jul 2021 by Villa Castagnola

thank you

4 out of 5
Sehr gepflegt, aufmerksames, freundliches Personal, gutes essen, schöne Parkanlage. Empfehlenswert.

Posted by on 5 Jul 2021

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Comment from Hotel Management

27 Jul 2021 by Villa Castagnola

Besten Dank für den Feedback

5 out of 5

Posted by on 28 Jun 2021

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4 out of 5

Posted by on 20 Mar 2021

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Comment from Hotel Management

22 Apr 2021 by Villa Castagnola

Thank you for your feedback

2 out of 5
Das Zimmer von der Grösse mit Sicht auf den Garten schön....finde jedoch für ein 5Sternehotel dürfte es eine Kaffemaschine oder Wasserkocher im Zimmer haben. Leider gibt es ein paar Punkte zum Ganzen welche hier den Zimmerpreis nicht rechtfertigen.

Posted by on 6 Sep 2020

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Comment from Hotel Management

7 Sep 2020 by Villa Castagnola

Lieber Gast, Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt in dre Villa. Sowohl Wasserkocher als auch Kaffeemaschine sind auf Anfrage erhältlich, es tut uns leid, dass Sie nicht danach gefragt haben. Bitte kontaktieren Sie uns jederzeit, wenn Sie die Verbesserungspunkte besprechen möchten. Jeder Vorschlag wird gerne angenommen. Mit freundlichen Grüssen

3 out of 5
Zu teuer, für das, was geboten wurde. Die Dusche ist mittelmässig. Für den Preis hätte man auch eine Badewanne erwartet.

Posted by , from Luzern on 10 Aug 2020

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Comment from Hotel Management

7 Sep 2020 by Villa Castagnola

Lieber Gast, Vielen Dank für Ihr Feedback. Wir haben ein Zimmer mit Badewanne, es tut uns leid, dass Sie während Ihres Aufenthalts nicht danach gefragt haben. mit freundlichen Grüssen

5 out of 5

Posted by on 7 Jun 2020

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Comment from Hotel Management

9 Jun 2020 by Villa Castagnola

Dear Guest thank you for your positive feedback Best regards

4 out of 5

Posted by on 2 Jun 2020

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Comment from Hotel Management

9 Jun 2020 by Villa Castagnola

Dear Guest thank you for your positive feedback Best regards

About the Grand Hotel Villa Castagnola

Location Viale Castagnola 31, Lugano, TI 6906

Property Features

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Hotel Villa Castagnola such as the indoor swimming pool and the outdoor tennis court. Free breakfast is available daily. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a steam room, a fitness centre and a garden. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Lugano hotel.

  • 74 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 4864 sq ft of conference space
  • 452 sq. m of conference space
  • Built in 1880
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Lugano (QDL-Lugano Rail Station) (2.9 km / 1.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Hotel Villa Castagnola offers 74 forms of air-conditioned accommodation which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to balconies. Each accommodation is individually decorated. Beds feature down comforters. A pillow menu is available. 42-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • DVD player
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Unique decor
  • Connecting rooms available
  • Children's dressing gowns
  • Children's slippers

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Le Relais – This restaurant specialises in Mediterranean cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).

Ristorante Arté al Lago – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Open selected days.

La Rucola – Overlooking the garden, this restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an indoor pool, a sauna and a fitness centre.

Spa Services

Clarins Wellness Corner has 2 treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 50.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards, Visa, Mastercard, American Express, Union Pay, Eurocard, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Union Pay, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO), COVID-19 Guidelines (CDC) and Intertek Cristal (third-party expert - Global).

  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • UnionPay
  • Credit card pre-authorisation
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 6.10 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CHF 25 per day
  • Valet parking fee: CHF 25 per day
  • Pet fee: CHF 50.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CHF 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Castagnola
  • Grand Hotel Villa Castagnola
  • Grand Hotel Villa Castagnola au Lac
  • Grand Hotel Villa Castagnola au Lac Lugano
  • Grand Villa Castagnola au Lac
  • Grand Villa Castagnola au Lac Lugano
  • Villa au Lac
  • Villa Castagnola
  • Villa Castagnola au Lac
  • Villa Castagnola Hotel
  • Grand Hotel Villa Castagnola Lugano
  • Grand Villa Castagnola Lugano
  • Grand Villa Castagnola
  • Grand Hotel Lugano
  • Grand Villa Castagnola Lugano
  • Grand Hotel Villa Castagnola Hotel
  • Grand Hotel Villa Castagnola Lugano
  • Grand Hotel Villa Castagnola Hotel Lugano

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior, and is displayed on this page as 5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.