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4.3 out of 5

"Staff was friendly and professional. The room was quiet and clean. I would stay again as location was excellent " More

By a verified traveller on Sun 26 May 2019

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Standard Double or Twin Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£139* Per night/room 27 Nov - 28 Nov

Family Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Double or Twin Room, 1 Bedroom, Lake View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Single Room

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Double Room, 1 Bedroom, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

The free breakfast at Hotel De La Paix gets good marks from our customers. During your stay, you're just a quick walk from Lake Lugano. Features include free WiFi in public areas and free self-parking, plus 3 restaurants. Built in 1905, this 4-star hotel has 131 rooms over 6 floors. Enjoy your stay with amenities like free WiFi and a free stocked minibar in each room.

  • Air-conditioned rooms with free minibar items, LCD TVs and room service (during limited hours)
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with garden views, stop by Neptune, one of the property's 3 restaurants
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Lake Lugano and 13 minutes on foot from LAC Lugano Arte e Cultura
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel De La Paix ratings based on 58 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel De La Paix

Everyone (27) Couples (19) Business (3) Family (3) Friends (1)
4 out of 5

Posted by on 9 Dec 2019

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Comment from Hotel Management

11 Dec 2019 by Guest Relations-Martina

Dear Guest, thank you very much for your feedback! Looking forward to welcoming you again at the Hotel De La Paix, we remain With best regards from Switzerland!

5 out of 5
Staff was friendly and professional. The room was quiet and clean. I would stay again as location was excellent

Posted by on 26 May 2019

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Comment from Hotel Management

26 May 2019 by Martina-Guest Relations

Dear Guest, thank you very much for your review ! It is our pleasure to read that our quiet and clean rooms as well as the friendly Staff attitude and convenient location, have made your stay even better. We are looking forward to welcoming you again and we send you our best regards from Lugano. Guest Relations

4 out of 5
Nice hotel. Almost in the city centre. Lots of parkings available, easy to go with car.

Posted by , from Zürich on 23 Jul 2018

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Comment from Hotel Management

7 Aug 2018 by Miriam

Dear Eve, thank you very much for your feedback. We look forward to hearing from you, best regards, Guest relations

3 out of 5
Never a 4Star Hotel. Rather 3. Too much Group travelling. Sowith relation to the hotel rate is not convenient.

Posted by on 8 Oct 2016

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5 out of 5

Great Hotel, Comfortable & friendly helpful staff

Pros: Nothing was a real problem. Staff were all very friendly & very helpful. Reasonable location - a little far to walk in hot sun to and from centre.
Cons: See above
Location: Interesting city,.many nearby lakeside villages with good restaurants, lake cruises and walks all available.
Room 513, advertised as a suite but just one very large room. However balcony-terrace around two sides of the room with fantastic views of the lake, hills and town made it a superb room. Clean and modern bathroom, very comfortable bed with a solid mattress - I have a back problem which means I cannot sleep in a very soft bed. Only (minor !) problem was the armchair and settee in the sitting part of the room were old and the chair was uncomfortable.

Posted by , from Arzier Switzerland on 16 Jul 2016

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4 out of 5

Comfortable, well appointed hotel for a bargain price

Although not actually on the lake the hotel is only five minutes' walk from it. My room was comfortable and clean, the air conditioning effective and quiet. Breakfast was copious and could be eaten inside in the cool or outside on the terrace, and there is a pool. The staff were all friendly and helpful. All for £100. I've stayed in worse hotels for a lot more.

Posted by on 14 Jul 2015

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5 out of 5

Posted by on 15 Oct 2020

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Comment from Hotel Management

19 Oct 2020 by Miriam

Dear Guest, thank you so much for your great feedback. Looking forward to hearing from you, Best regards, Miriam

4 out of 5
Unser Aufenthalt war sehr angenehm. Es gibt genügend Parkplätze, welche kostenlos genutzt werden können. Das Personal ist äusserst freundlich und die Zimmer grosszügig. Es gab jeden Tag frische Wasserflaschen und auch die Minibar stand mit einigen Getränken kostenlos zur Verfügung. Das Frühstück ist ausreichend und wird regelmässig aufgefüllt. Mit dem kostenlosen Ticino Ticket ist man schnell und einfach in Lugano Centrale, eine Bushaltestelle liegt direkt vor dem Hotel.

Posted by on 29 Sep 2020

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Comment from Hotel Management

15 Oct 2020 by Miriam

Sehr geherte Frau Santamonica, Danke Danke für die hervorragende Bewertung! Wir freuen uns sehr, dass Sie den Aufenthalt in unseren Haus geschätzt haben und dass unserer persönlicher Service, saubere Zimmer und reichhaltiges Frühstücksbüffet Ihre Zufriedenheit entsprach. Wir hoffen Sie bald wieder bei uns als Gast begrüssen zu dürfen und wir verbleiben Mit freundlichen Grüssen aus Tessin Miriam Guest Relations mgr

4 out of 5
Personnel sympathique, hôtel propre et fonctionnel, rapport qualité prix plus que correcte.

Posted by on 22 Sep 2020

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Comment from Hotel Management

29 Sep 2020 by Miriam

nous vous remercions de tout coeur pour votre aimable commentaire et nous sommes ravis de lire que l' attitude du Staff, et les services ont permis de passer au mieux votre séjour dans notre Maison. Avec plaisir nous vous attendons en occasion de votre prochaîne visite en Suisse et nous vous envoyons nos salutations les meilleures depuis la belle Lugano! Cordialement Miriam Guest Relations mgr

4 out of 5

Posted by on 20 Sep 2020

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Comment from Hotel Management

29 Sep 2020 by Miriam

Dear Guest, thank you so much for your feedback and we look forward to welcoming you soon, Best regards,

Property Features

There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business centre. Event space at this hotel measures 3498 square feet (325 square metres) and includes conference rooms. A seasonal outdoor pool, a terrace, and tour or ticket assistance are also featured at the business-friendly Hotel De La Paix. Self parking is free. This Belle Époque Lugano hotel is smoke free.

  • 1 building
  • 131 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 3498 sq ft of conference space
  • 325 sq. m of conference space
  • Built in 1905
  • Full breakfast (free)
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Milan (MXP-Malpensa Intl.) (65.8 km / 40.9 mi)
  • Train station: Lugano-Paradiso (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel De La Paix offers 131 forms of accommodation with free minibar items and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and bidets. This Lugano hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Electric kettle
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

Guests are served a free full breakfast daily from 6:30 AM to 10:30 AM.

Neptune – Overlooking the pool and garden, this fine-dining restaurant only serves breakfast.

Al Barilotto – This restaurant serves lunch and dinner. A children's menu is available. Open selected days.

Neptune Terrace – Overlooking the pool and garden, this fine-dining restaurant only serves dinner. Open selected days.

La Cupola – On-site lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CHF 40 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Please note, some room types at this property are not available when booking a stay with children.
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 6.1 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • De La Paix
  • De La Paix Lugano
  • Hotel De La Paix Lugano
  • Hotel Paix Lugano
  • Hotel Paix
  • Paix Lugano
  • Hotel De La Paix Hotel
  • Hotel De La Paix Lugano
  • Hotel De La Paix Hotel Lugano

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 8:00 PM
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.