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Double Room, Lake View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£174* Per night/room 17 Aug - 18 Aug

Premium Room, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premium Room, Balcony, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Double Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Walter au Lac's great location gets high marks from our customers. During your stay, you're just a quick walk from Via Nassa. Enjoy features like free WiFi in public areas, plus a rooftop terrace and breakfast (surcharge). This 3-star hotel has 38 rooms over 5 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with LCD TVs, minibars and premium bedding
  • Free WiFi
  • Breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from LAC Lugano Arte e Cultura and 11 minutes on foot from Museum of Modern Art
  • Airport shuttle service available for a fee

Walter au Lac ratings based on 34 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Walter au Lac

Everyone (25) Couples (5) Family (1)
5 out of 5

Posted by on 30 May 2021

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Comment from Hotel Management

9 Jun 2021 by The Management

Dear Madam/Sir, thank you very much for your nice review! We are happy that you had a nice stay with us. Looking forward to your next visit! Best regards, Francesca Cereda (General Manager)

4 out of 5

Posted by on 15 Oct 2020

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Comment from Hotel Management

15 Oct 2020 by The Management

Dear Madam/Dear Sir, thank you so much for your nice review! It has been a pleasure to welcoming you at the Hotel Walter au Lac, family hotel since year 1888 (4th generation). Looking forward to welcoming you back again, we remain, Yours sincerely, Francesca Cereda (General Manager)

4 out of 5
Ausgezeichnete Lage direkt am See und im Zentrum.

Posted by , from Schweiz on 24 Aug 2020

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Comment from Hotel Management

26 Aug 2020 by The Management

Liebe Andrea, wir danken Ihnen sehr für Ihre nette Bewertung! Es freut uns dass Sie bei uns einen schönen Aufenthalt gehabt haben. Gerne warten wir auf Ihren nächsten Besuch! Mit freundlichen Grüssen, Francesca Cereda, Hoteldirektor

5 out of 5
Schönes sauberes Zimmer mit Balkon. Bequemes Bett, wunderschönes Panorama. Zentral im Zentrum, Bushaltestelle vor dem Haus, zuvorkommendes Personal. Zum Frühstück gabs alles, verschiedene Brote, Fleisch, Käse, Müesli, frische Früchte. Wir kommen gerne wieder

Posted by , from Schweiz, Zürichsee on 22 Aug 2020

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Comment from Hotel Management

23 Aug 2020 by The Management

Liebe Regula, wir danken Ihnen sehr für Ihre super Bewertug! Es freut uns dass Sie einen sehr schönen Aufenthalt gehabt haben. Gerne warten wir auf Ihren nächsten Besuch! Mit freundlichen Grüssen, Francesca Cereda (Hoteldirektor)

5 out of 5
wunderschöner Ausblick, perfekte Lage, nettes Personal, sehr saubere Zimmer und ein reichhaltiges Frühstücksbuffet! Herzlichen Dank- Wir haben den Aufenthalt sehr genossen:)

Posted by , from AG on 22 Aug 2020

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Comment from Hotel Management

23 Aug 2020 by The Management

Liebe Jacqueline, vielen Dank für Ihre nette Bewertung! Es freut uns dass Sie unser Personal sehr nett gefunden haben, un die Zimmer sehr sauber gefunden haben, es ist für us sehr wichtig! Gerne warten wir auf Ihren nächsten Besuch! Mit freundlichen Grüssen, Francesca Cereda, Hoteldirekktor

5 out of 5
Zentral gelegen, sauber und sehr freundlicher Service. Hotel im Stile der „guten alten Zeit“ aber mit den modernen „Updates“ an den richtigen Orten um das tolle Flair nicht zu zerstören. Keine negativen Punkte, wir kommen gerne wieder!

Posted by , from Grüt on 3 Aug 2020

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Comment from Hotel Management

4 Aug 2020 by The Management

Liebe Dany, vielen Dank für Ihre super Bewertung! Gerne warten wir auf Ihren nächsten Aufenthalt! Mit freundlichen Grüssen, Francesca Cereda (Hoteldirektor)

5 out of 5
ideal gelegen, freundlich, sauber, sogar mit balkon

Posted by , from Olten on 3 Aug 2020

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Comment from Hotel Management

4 Aug 2020 by The Management

Liebe Sebastian, wir danken Ihnen für Ihre super Bewertung! Es freut uns, dass Sie einen schönen Aufenthalt bei uns gehabt. Wir würden uns freuen, Sie bei uns wieder im Zukunft begrüssen zu dürfen und verbleiben in der Zwischenzeit. Mit freundlichen Grüssen, Francesca Cereda (Hoteldirektor)

5 out of 5

Posted by on 31 Jul 2020

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Comment from Hotel Management

1 Aug 2020 by The Management

Thank you so much for your super review! Looking forward to welcoming you back at the Hotel Walter we remain, yours sincerely, Francesca Cereda (General Manager)

5 out of 5
Ein wenig altmodisch, aber das gehört zum Charme des Hotels.

Posted by , from Basel on 5 Jul 2020

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Comment from Hotel Management

5 Jul 2020 by The Management

Vielen Dank für Ihre Kritik! Wir würden uns freuen Sie bei uns wieder im Zukunft begrüssen zu dürfen und verbleiben wir in der Zwischenzeit, mit freundlichen Grüssen, F. Cereda (Hoteldirektor)

4 out of 5

Posted by on 21 Jun 2020

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Comment from Hotel Management

23 Jun 2020 by The Management

Thank you very much for your review! Best regards, Francesca Cereda, Hotel Manager

Renovations + Closures

The following facilities will be closed during the winter:

  • Hot tub

Property Features

As a guest of Walter au Lac, you'll find a hot tub, a rooftop terrace, and tour or ticket assistance. Public spaces have free WiFi. The business-friendly Walter au Lac also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 3-star Lugano hotel is smoke free.

  • 38 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Lugano (LUG-Agno) (5.6 km / 3.5 mi)
  • Train station: Lugano-Paradiso (1.8 km / 1.1 mi)
  • Metro station: Lugano Funicular Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Walter au Lac offers 38 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • LCD television
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy breakfast daily from 7:00 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rock climbing nearby
  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain climbing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will place a credit card authorization for the amount of the first night for any bookings where payment for the stay will be made on site instead of at the time of booking.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per night.
  • Cots (infant beds) are available for CHF 20 per day.

Pet Policy

  • Pets and service animals are not allowed at Walter au Lac

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast and through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • UnionPay
  • Credit card pre-authorisation
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.30 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 25 per day
  • Nearby parking fee: CHF 25 per night
  • Crib (infant bed) fee: CHF 20 per day
  • Rollaway bed fee: CHF 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Walter au
  • Walter au Lac
  • Walter au Lac Hotel
  • Walter au Lac Hotel Lugano
  • Walter au Lac Lugano
  • Walter au Lac Hotel
  • Walter au Lac Lugano
  • Walter au Lac Hotel Lugano

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.