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"Fantastic for three Star and stone throw away from city centre mall " More

By a verified traveller on Wed 08 Jan 2020

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Hotel Description

Our customers tell us they enjoy Thistle Express London Luton's good location. During your stay, you're just a quick walk from University of Bedfordshire. Features include free breakfast and free WiFi in public areas, plus a bar. This 3-star hotel has 152 rooms. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer flat-screen TVs, safes and hairdryers
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Amenities include a lift and coffee/tea in a common area
  • Guests speak favourably about the proximity to the airport and the helpful staff
  • 6 minutes on foot from University of Bedfordshire and a 5-minute drive from Stockwood Discovery Centre

Express Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Express Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Express Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room, Multiple Beds

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Thistle Express London Luton ratings based on 22 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Thistle Express London Luton

Everyone (17) Couples (4) Family (1)
4 out of 5
Fantastic for three Star and stone throw away from city centre mall

Posted by , from London on 8 Jan 2020

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Comment from Hotel Management

9 Jan 2020 by Valentina

Dear Guest, Thank you for your review and we are pleased that you had a comfortable and enjoyable stay with us. Your feedback is motivational and drives the team to ensure we continue delivering upon our promises of creating a great hotel. It would be great to have the opportunity of welcoming you back. Best Regards, Valentina

3 out of 5
receptionist very helpful when we found it!!!! room comfortab[e good breakfast;

Posted by on 24 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Thistle Express Luton Team

Dear Guest, Thank you for your kind review and feedback.We are glad you enjoyed your stay with us. We hope to see you again soon. Kind Regards,

5 out of 5
Excellent location, close to railway and bus stations, and football ground (for those interested). Staff pleasant and efficient - a couple of minor problems dealt with quickly. Breakfast better than expected from a budget hotel.

Posted by on 24 Sep 2019

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Comment from Hotel Management

24 Sep 2019 by Valentina

Dear Guest, Thank you for your review and we are pleased that you had a comfortable and enjoyable stay with us. Your feedback is motivational and drives the team to ensure we continue delivering upon our promises of creating a great hotel. It would be great to have the opportunity of welcoming you back. Best Regards, Valentina Fratiloiu

4 out of 5

Posted by on 28 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by Guest Experience Manager

Good morning. Thank you for your review. We are looking forward to receiving you back anytime. Kind regards, Andrei

3 out of 5
1st impressions were great and this continued until bedtime. Why in this modern day would a new hotel not fit soft close hinges to corridor doors. Massively loud banging doors all night long meant hardly any sleep, so disappointing.

Posted by on 10 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by Mathieu

Dear Guest, Thank you for you recent stay and for taking the time to share your experience with us. The hotel was built in the 70's and all of the room were refurbished in 2017. Be reassured that we are looking in installing soft closing system in all bedrooms in order to improve the quality of our customer's sleep. I hope to welcome you back as I am confident that once install you can have an amazing experience

5 out of 5

Posted by on 10 May 2019

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Comment from Hotel Management

10 May 2019 by Andrei

Good afternoon, Thank you very much for your review. We are glad that you enjoyed your stay with us. Kind regards, Andrei Guest Experience Manager

4 out of 5
For a quick overnighter between plane and train journeys, the hotel was great and a short walk to the (awful) train station. Clean room with comfy bed, decent if tiny bathroom and an iron and ironing board... BUT no kettle!!!! Tea and coffee available free of charge downstairs but quite frankly if I want a brew at 11pm or 5am I'm not going to trog downstairs in my jammies. It's a small detail that spoils an otherwise decent place.

Posted by on 25 Apr 2019

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Comment from Hotel Management

25 Apr 2019 by Andrei

Good afternoon, Thank you very much for your review. We are more than happy to see that you have enjoyed your stay with us and also that the cleanliness of the rooms was up to your standards. We are looking forward to receiving you back anytime. Kind regards, Andrei Guest Experience Manager

3 out of 5
It’s nice but I’ve had better check in, which is what thus email was asking me about. Then again it was 2am and I’d hate dealing with people that time of morning too

Posted by on 11 Mar 2019

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Comment from Hotel Management

14 Mar 2019 by Andrei

Good evening, Thank you for your review. We are sorry that you did not enjoy the check in process. Hopefully you will visit us again in the near future. Kind regards, Andrei Guest Experience Manager

5 out of 5
Lovely welcome. Very friendly and helpful. Free coffee and tea in foyer. Room small, but very clean and comfortable. Couldn't fault it.

Posted by on 11 Feb 2019

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Comment from Hotel Management

15 Feb 2019 by Andrei

Good morning, Thank you very much for your review. We are glad that you have enjoyed your stay with us and we are looking forward to seeing you again. Kind regards, Andrei Guest Experience Manager

5 out of 5
Really enjoyed our stay that much will visit it again

Posted by on 1 Jan 2019

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Comment from Hotel Management

3 Jan 2019 by Chloe

Good Morning, Thanks for staying with us. We appreciate your feedback!Thank you for choosing the Thistle Express Luton. Kind Regards, Chloe

About the Thistle Express London Luton

Location The Mall, Bedfordshire, Luton, England LU1 2TR

Renovations + Closures

This property is closed from 27 March 2020 to 21 June 2020 (dates subject to change).

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Thistle Express London Luton also features coffee/tea in common area and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Luton hotel is smoke free.

  • 152 guestrooms or units
  • Buffet breakfast (free)
  • Bar or lounge
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LTN-Luton) (3.5 km / 2.2 mi)
  • Train station: Luton Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Thistle Express London Luton offers 152 forms of accommodation with a safe and a hairdryer. 40-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For Sat Nav please enter postcode LU1 2PA.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast.

  • One child stays free
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Thistle Express Luton Hotel
  • Thistle Express Hotel
  • Thistle Express
  • Thistle Express London Luton Hotel
  • Thistle Express London Luton Luton
  • Thistle Express London Luton Hotel Luton
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.