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3.7 out of 5

"Came to do Ironman and brought my family with me. This hotel was perfect. The garden with the swimming pool, grass, table tennis, and seating provid ... " More

By a verified traveller on Wed 23 Aug 2017

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Hotel Description

Our customers tell us that they enjoy the pool at Novotel Maastricht. During your stay, you'll be connected to the convention centre and within walking distance of Maastricht Exhibition and Congress Centre. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. Built in 1988, this 4-star hotel has 94 rooms over 4 floors. Each room includes amenities such as free WiFi and cable TV channels.

  • Air-conditioned rooms with 24-hour room service, cable TV and minibars
  • Free WiFi and wired Internet
  • Enjoy garden views while dining at Restaurant Winners
  • Full breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a playground and bicycles to rent
  • Guests speak favourably about the pool and the breakfast
  • 9 minutes by car from Vrijthof and 8 minutes from Market
  • Pets welcome for a fee

Standard Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Double Room, 1 Double Bed with Sofa bed

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Novotel Maastricht ratings based on 7 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Maastricht

Everyone (2) Couples (2) Family (2) Friends (1)
2 out of 5
Not good price/quality ratio. Breakfast expensive.

Posted by on 21 Sep 2019

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Comment from Hotel Management

9 Oct 2019 by Mitchell Dieteren (Front-Office)

So unfortunate that you did not enjoy the stay. Can we help you with something maybe? Kind Regards,

5 out of 5

Great hotel especially in the summer for families

Pros: Everything! Normally I use a hotel as a base to sleep in in and not much else, but the garden and restaurant made it a place to enjoy in itself.
Location: In a quiet area so not a lot to do in the immediate area of the hotel. There were a couple of restaurants and a fab supermarket within 5 minutes walk
Came to do Ironman and brought my family with me. This hotel was perfect. The garden with the swimming pool, grass, table tennis, and seating provided a perfect oasis and my children loved it. A bit of a walk into the city centre, but bikes were available to hire and there was a free shuttle service which we used on our first day. I was allowed to keep my bike in my room as were all other Ironman people and my kids bikes were safely locked in a general room on the ground floor. Food in the restaurant was the best we had in any restaurants in Maastricht. Staff were excellent. Couldn't fault the hotel. Would definitely stay here again.

Posted by , from Halifax, UK on 23 Aug 2017

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4 out of 5
Kaikin puolin muuten hyvä, mutta sivussa keskustasta. Aamiainen kallis, 19e. Parkki pihassa maksullinen. Myös lemmikki kallis, 20e/yö.

Posted by on 29 Oct 2019

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Comment from Hotel Management

31 Oct 2019 by Novotel Maastricht

Dear Sir/Madam, Thank you very much for your feedback. We are happy with the beautiful score. I will share your comments with our team. Hopefully until next time! Kind Regards, Sharanhi

4 out of 5
Hiljainen. Kohtuulien kävelymatka keskustaan. Huoneissa ei kokolattiamattoa.

Posted by on 22 Sep 2019

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Comment from Hotel Management

9 Oct 2019 by Mitchell Dieteren (Front-Office)

Thank you!

3 out of 5
Hotel is OK Price performance however is not adequate. Room quite comfortable Shower-room needs renovation

Posted by on 11 Mar 2018

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Comment from Hotel Management

7 May 2018 by Team Novotel Maastricht

Dear Guest, thank you for your stay with us, your feedback and comments are appriciated and we hope too welcome you again

4 out of 5

Grosszügiges Zimmer ausserhalb des Zentrums

Pros: Das Zimmer und das Frühstücksbuffet
Cons: Die Zimmertüren lassen sich nicht schliessen ohne das ganze Hotel zu wecken.
Location: Nicht im Zentrum aber sofort erreichbar. Hotel bietet Shuttle an
Nur eine Nacht gebucht aber jederzeit wieder. Mit Fahrrad in die Innenstadt. Keine Parkplatzprobleme

Posted by on 28 May 2017

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4 out of 5

Waar voor geld

Op één morgen was er een onderbezetting van personeel in de ontbijtruimte. Hierdoor moesten we wachten op bestek en sommige zaken in het ontbijtbuffet. Voor de rest aan te bevelen. Wel wat verwijderd van het centrum maar met gratis shuttle om het uur naar de stad best te doen. Terug naar hotel moest je wel met taxi doen (€8.5 voor 4 personen).

Posted by on 16 May 2015

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Property Features

Novotel Maastricht offers its guests a seasonal outdoor pool and a kids' pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre, a limo/town car service, and a meeting room are available. A terrace, tour or ticket assistance, and an arcade/games room are also featured at the family-friendly Novotel Maastricht. Parking is available for a fee. This 4-star Maastricht hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 4 levels
  • 180 sq. m of conference space
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge) , RV, bus, truck parking (surcharge)


  • Airport: Maastricht (MST-Maastricht - Aachen) (13.4 km / 8.3 mi)
  • Train station: Maastricht Station (1.9 km / 1.2 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Novotel Maastricht offers 94 forms of accommodation with minibars and a safe. Televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. This Maastricht hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Restaurant Winners – Overlooking the pool and garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

24-hour room service is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals on site


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

At check-in, you'll be asked to present the credit card you used to book your room.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 20 per pet, per nightService animals are exempt from fees.


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • Debit cards
  • Number of children who can stay for free – 2


Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per stay
  • A tax is imposed by the city: EUR 5.01 per person, per night. This tax does not apply to children under 16 years of age.
  • Utility surcharge: EUR 2 per person per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 19.00 per person (approximately)
  • Self-parking fee: EUR 8.00 per night
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Novotel Maastricht
  • Novotel Maastricht Hotel
  • Novotel Maastricht
  • Maastricht Novotel
  • Novotel Maastricht Hotel
  • Novotel Maastricht Maastricht
  • Novotel Maastricht Hotel Maastricht

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9 AM to 9 PM
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.