25 Oct 2018 by 客户服务部
Dear Guest, Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau. We hope to have the opportunity to restore your complete confidence in the Landmark Macau Hotel. Sincerely, Guest Service Team
New Orient Landmark Hotel offers its guests an indoor pool, a steam room, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. The luxury New Orient Landmark Hotel also features tour or ticket assistance, concierge services, and dry cleaning/laundry services. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Macau hotel.
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Self parking (surcharge)
New Orient Landmark Hotel offers 439 forms of accommodation with minibars and a safe. Beds feature down comforters. 46-inch LED televisions come with pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
The Cave – On-site karaoke bar.
Varanda – On-site restaurant. Open daily.
King of Kings Restaurant – This restaurant specialises in Japanese cuisine. Open 24 hours. Open daily.
Petrus Restaurant – This restaurant specialises in Chinese cuisine. Open daily.
Poolside Bar – This bar is located by the pool. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.