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Standard Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max
£92* Per night/room 4 Jun - 5 Jun

Standard Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 7 Max

Hotel Description

Quest Mackay's great location gets high marks from our customers. During your stay, you're just a quick walk from Artspace Mackay. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant. This 4.5-star hotel has 97 rooms. Enjoy your stay with amenities like 2 bathrooms and a flat-screen TV in each room.

  • Air-conditioned rooms with 2 bathrooms, flat-screen TVs and microwaves
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Steps from Artspace Mackay and 6 minutes on foot from Jubilee Park

Property Features

There's a restaurant on site. Public spaces have free WiFi. Quest Mackay offers its guests an outdoor pool and a fitness centre. Event space at this hotel measures 775 square feet (72 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and a BBQ are also featured at the luxury Quest Mackay. For a fee, parking is available. This 4.5-star Mackay hotel is smoke free.

  • 97 guestrooms or units
  • 775 sq ft of conference space
  • 72 sq. m of conference space
  • Dining venue
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Mackay, QLD (MKY) (5.9 km / 3.7 mi)
  • Train station: Mackay Station (5.1 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Mackay offers 97 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers. 42-inch Flat-screen televisions come with digital channels. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • 2 bathrooms
  • Flat-screen television
  • Digital channels
  • Microwave
  • Hob
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Cots (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

Quest Mackay has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 7:00 AM-8:00 PM
  • Saturday-Sunday: 9:00 AM-5:00 PM
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to 10 PM on weekends.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cots (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Contactless checkout is available. Each guest room is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 5 per day (in/out privileges)
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Quest
  • Quest Hotel Mackay
  • Quest Mackay
  • Quest Mackay Hotel
  • Quest Mackay Hotel
  • Quest Mackay Mackay
  • Quest Mackay Hotel Mackay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.