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4.3 out of 5

"Good location, excellent location, friendly staff. " More

By a verified traveller on Mon 09 Oct 2017

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Hotel Description

The sightseeing around Axel Hotel Madrid - Adults Only gets high marks from our customers. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, an outdoor pool and a restaurant are available. Built in 2017, this 4-star hotel has 88 rooms over 6 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with flat-screen TVs, minibars and premium bedding
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, laundry facilities and multilingual staff
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the area's walkability and the helpful staff
  • Steps from Plaza de Santa Ana and 6 minutes on foot from Puerta del Sol

Axel City

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£63* Per night/room 2 Aug - 3 Aug

Axel Suite

Bed Count 1 Single Bed Maximum Occupancy 2 Max

Axel Premium Executive

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Axel Junior Suite Single Use

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Axel Junior Suite

Bed Count 1 Single Bed Maximum Occupancy 2 Max

Axel Premium Single Use

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Axel Hotel Madrid - Adults Only ratings based on 14 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Axel Hotel Madrid - Adults Only

Everyone (13) Couples (1)
4 out of 5

Good location

Good location, excellent location, friendly staff.

Posted by on 9 Oct 2017

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Comment from Hotel Management

21 Oct 2017 by Iñigo Sánchez-Crespo Ateca

Dear Guest, Thank you so much for your great opinion!! We really appreciate the time you gave us for your opinion. For us is always welcomed our guest’s help to improve our services. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

4 out of 5

Posted by on 19 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Saul Canal Hotel Manager

Dear Guest, Thank you very much for taking the time to score our property. Please come back and visit us again very soon, Kind Regards Saul Canal General Manager AXEL HOTEL MADRID

4 out of 5

Posted by on 20 Jan 2020

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Comment from Hotel Management

21 Jan 2020 by Saul Canal Hotel Manager

Dear Guest, Thank you very much for your scoring. Please come back and visit us again very soon, Warmest Regards Saul Canal General Manager AXEL HOTEL MADRID

4 out of 5
Freundliches Personal, gute Betten, gut funktionierende Dusche. Die Zimmer sind eher klein. Im Bad gibt es kaum Möglichkeiten Handtücher aufzuhängen.

Posted by on 20 Nov 2019

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Comment from Hotel Management

23 Nov 2019 by Saul Canal Hotel Manager

Sehr geehrter Kunde, Vielen Dank für Ihre Kommentare. Wir nehmen Ihre Notizen zur Kenntnis und verwenden sie, um unsere Dienstleistungen zu verbessern Beste Grüße

4 out of 5
Das Ambiente im Hotel ist besonders, aber schön. Chef und Mitarbeiter an der Reception sind sehr freundlich und sehr hilfsbereit. Das Personal in der Bar ist jedoch nicht so freundlich und hat vermutlich auch kein Spass an der Arbeit.

Posted by on 8 Nov 2019

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Comment from Hotel Management

21 Nov 2019 by Saul Canal Hotel Manager

Traducir del: inglés 326/5000 Sehr geehrter Herr Kooler, Vielen Dank für Ihr Feedback. Wie beim Auschecken besprochen, haben wir die Unannehmlichkeiten in Bezug auf den Barservice, die wir gerne von Ihrer Rechnung gestrichen haben, sehr zu schätzen gelernt. Ich bin so froh, dass Sie den Rest des Aufenthalts genossen haben und dass sich unser Personal hervorragend um Sie gekümmert hat Freundliche Grüße Saul Canal General Manager AXEL HOTEL MADRID

3 out of 5
wir hatten ein City Zimmer zum Innenhof, Zimmer sehr klein und dunkel, Matratze sehr hart. Durch die Innenhoflage war es leider auch immer wieder sehr laut, da man unten sich unterhaltende Gäste auch im Zimmer hören konnte. Das Frühstück ist von der Auswahl sehr gut, allerdings hat uns die Atmosphäre im Frühstücksraum weniger gefallen.

Posted by on 5 Nov 2019

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Comment from Hotel Management

21 Nov 2019 by Saul Canal Hotel Manager

Sehr geehrter Kunde, Wir bedauern zutiefst, dass das Hotel nicht Ihren Wünschen entsprach und Sie unsere Zimmer nicht genossen haben. Die Rezeption ist 24 Stunden am Tag sehr bemüht, alle Bedürfnisse unserer Kunden zu erfüllen. Es ist schade, dass er uns im Hotel nicht informiert hat, dass er sein Zimmer wechseln konnte und vielleicht seinen Erwartungen ein wenig näher gekommen ist. Grüße

5 out of 5
Das Hotel Axel Hotel Madrid ist sehr zu empfehlen, trotzdem man alleine reist, fühlt man sich nicht allein sondern in sehr guter Gesellschaft. David und Fernando an der Rezeption sind sehr zuvorkommend und kompetent.

Posted by on 15 Oct 2019

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Comment from Hotel Management

17 Oct 2019 by Saul Canal Hotel Manager

Sehr geehrter Kunde Vielen Dank für Ihre freundlichen Kommentare. Wir lieben es zu lesen, dass Sie sich zu Hause gefühlt haben und dass unsere Mitarbeiter dafür gesorgt haben, dass Sie sich wohl fühlen. Wir freuen uns, Sie wieder begrüßen zu dürfen, Beste Grüße Saul Canal General Manager AXEL HOTEL MADRID

4 out of 5

Posted by on 4 Oct 2019

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Comment from Hotel Management

4 Oct 2019 by Saul Canal Hotel Manager

Dear Guest , Thank you very much for your scoring. Please come back and visit us again very soon, Warmest Regards, Saul Canal General Manager AXEL HOTEL MADRID

5 out of 5
Personnel professionnel...... établissement propre ! Sympa

Posted by on 1 Apr 2019

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Comment from Hotel Management

29 Apr 2019 by Saúl Canal - Hotel Manager

Cher client, Merci d’avoir pris le temps de donner votre opinion sur Axel Hotel Madrid. Nous attachons beaucoup d’importance à la qualité de nos services et souhaitons que nos clients puissent vivre l’expérience la plus agréable possible avec nous. Nous espérons vous revoir très vite à Axel Hotel Madrid. Cordialement, Saúl Canal García Hotel Manager Axel Hotel Madrid

4 out of 5
Die Lage ist hervorragend. Ebenfalls, dass die Terrasse zum Verweilen einlädt. Kann nichts Nachteiliges aufführen. Einfach top!

Posted by on 16 Mar 2019

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Comment from Hotel Management

18 Mar 2019 by Saúl Canal García - Hotel Manager

Sehr geehrter Kunde, Vielen Dank für Ihren Kommentar zu Axel Hotel Madrid. Ich freue mich zu lesen, dass Sie mit uns zufrieden waren, denn das ist unsere große Herausforderung. Wir versuchen jeden Tag unsere Qualität und unseren Service zu verbessern, damit Sie sich wie zu Hause fühlen. Wir hoffen, in nicht allzu ferner Zukunft wieder auf Sie zählen zu können. Beste Grüße, Saúl Canal García Hotel Manager Axel Hotel Madrid

About the Axel Hotel Madrid - Adults Only

Location Atocha 49, Madrid, 28012

Property Features

Axel Hotel Madrid - Adults Only offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the boutique Axel Hotel Madrid - Adults Only. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 6 levels
  • Built in 2017
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (16.7 km / 10.4 mi)
  • Train station: Madrid Atocha Station (1.7 km / 1 mi)
  • Metro station: Anton Martin Station (0.1 km / 0.1 mi)

Room Amenities

Axel Hotel Madrid - Adults Only offers 88 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, designer toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • Flat-screen television
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7 AM to 11 AM and at the weekend from 8 AM to noon.

Axel Hotel Madrid - Adults Only has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • No cots (infant beds) available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Minimum guest age is 18
  • Gap period enforced between guests' stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: EUR 18.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Axel Hotel Madrid Adults
  • Axel Madrid Adults
  • Axel Madrid Adults Only Madrid
  • Axel Hotel Madrid - Adults Only Hotel
  • Axel Hotel Madrid - Adults Only Madrid
  • Axel Hotel Madrid - Adults Only Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.