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3.5 out of 5

"It’s pretty close to the MAD airport / free shuttle 24/7 " More

By a verified traveller on Mon 10 Dec 2018

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Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£50* Per night/room 19 Aug - 20 Aug

Premium Room, 1 King Bed, View (Runway View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the overall value at Crowne Plaza Madrid Airport, an IHG Hotel. During your stay, you'll be close to Plenilunio Shopping Mall. Enjoy features like free WiFi in public areas and a free round-trip airport shuttle, plus a restaurant.

  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the low noise level, spaciousness and overall comfort
  • 8 minutes by car from Juan Carlos I Park and 10 minutes from Plenilunio Shopping Mall
  • Free airport shuttle service

Crowne Plaza Madrid Airport, an IHG Hotel ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Madrid Airport, an IHG Hotel

Everyone (3) Family (1)
4 out of 5

Posted by on 1 Jul 2019

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Comment from Hotel Management

5 Jul 2019 by Lucía

Muchas gracias por elegir Crowne Plaza Madrid Airport. Su opinión es muy importante para nosotros y valoramos enormemente su puntuación.

4 out of 5
It’s pretty close to the MAD airport / free shuttle 24/7

Posted by , from GVA on 10 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by Front Office

Dear Jason, Thank you very much for your feedback. We are looking forward to welcoming you in the future. Kind regards,

5 out of 5
Super Service sehr nett und hilfsbereit. Schönes sauberes Zimmer, hat mir sehr gefallen.

Posted by on 21 Apr 2021

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Comment from Hotel Management

22 Apr 2021 by CROWNE PLAZA TEAM

Dear guest, Thank you very much for your feedback!! We are thrilled to know that you enjoyed your stay with us and would like to welcome you soon. In the meantime, we wish you all the best. Kind regards,

1 out of 5

Posted by on 5 Mar 2019

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Comment from Hotel Management

30 Apr 2019 by María

Dear guest, Thank you so much for your feedback. I really regret that our service did not meet your expectation. We would like to have more information about your experience in order to take the appropriate measures and keep improving. Please do not hesitate to contact us. Best regards,

About the Crowne Plaza Madrid Airport, an IHG Hotel

Location Calle de Lola Flores, 1, Madrid, Madrid 28022

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 3692 square feet (343 square metres) and includes conference centres. A roundtrip airport shuttle is free (available on request). A 24-hour fitness centre, tour or ticket assistance, and vending machine are also featured at the business-friendly Crowne Plaza Madrid Airport, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 3 levels
  • 3692 sq ft of conference space
  • 343 sq. m of conference space
  • Built in 2010
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: San Fernando Henares Station (2.3 km / 1.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Crowne Plaza Madrid Airport, an IHG Hotel offers 125 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Minibar
  • In-room dining (limited hours)
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Crowne Plaza Madrid Airport, an IHG Hotel has a restaurant on site.

Nature Restaurant – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Crowne Plaza Madrid Airport, an IHG Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 16 for adults and EUR 11.50 for children (approximately)
  • Covered self-parking fee: EUR 18 per day
  • Covered extended parking fee: EUR 40 per week
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Madrid Airport
  • Crowne Plaza Madrid Airport
  • Madrid Airport Crowne Plaza
  • Crowne Plaza Madrid Airport Hotel Madrid
  • Crowne Plaza Madrid Airport Hotel
  • Crowne Plaza Madrid Hotel

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.