4.4 out of 5

"Very clean and well located hotel. On the steps of Plaza De Espana Metro, so very easy to move around. Most attractions were with 10-15 mins walk. Al ... " More

By a verified traveller on Fri 31 Aug 2018

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Hotel Description

The sightseeing around Dear Hotel Madrid gets good marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Gran Via Street. Free WiFi in public areas, an outdoor pool and a restaurant are available. Built in 2015, this 4-star hotel has 162 rooms over 14 floors. Free WiFi and memory foam beds are available in all rooms.

  • Air-conditioned rooms with memory foam beds, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Enjoy international cuisine while dining at Nice To Meet You
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • Guests speak favourably about the proximity to public transport and the WiFi
  • Steps from Gran Via Street and Plaza de España
  • Airport and local-area shuttle service available for a fee

Luxury Suite, City View (High floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, City View (High floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Triple Room, Non Smoking, City View

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Family Room, 2 Bedrooms, Connecting Rooms, City View

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Deluxe Room, Non Smoking, City View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Dear Hotel Madrid ratings based on 89 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Dear Hotel Madrid

Everyone (67) Couples (6) Business (1) Family (1) Friends (1)
5 out of 5

Posted by on 1 Jul 2019

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3 out of 5

Posted by on 25 May 2019

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5 out of 5
The view, every place very near from hotel I really like it

Posted by , from Zürich on 16 May 2019

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5 out of 5
Everything was great! location , staff , room, and of course the roof top Bar/restaurant. Right on one of the main streets, Grand Via - its a perfect place to explore the city.

Posted by on 19 Feb 2019

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5 out of 5

City Centre Location

Pros: Location, Staff, Services
Location: Lots to do and the hotel staff are happy to guide and recommend. The Palace, Plaza Mayor, Bus Tours, Segway, Parks
Very clean and well located hotel. On the steps of Plaza De Espana Metro, so very easy to move around. Most attractions were with 10-15 mins walk. All the staff at the hotel were very helpful and courteous at all times. They even let us check in early as our rooms were ready.

Posted by , from London on 31 Aug 2018

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5 out of 5

Very central, lovely hotel

Lovely hotel, very clean and comfortable Only thing is they needed more staff on rooftop bar, I felt sorry for the girl as she was the only one serving and had to pick up all the glasses and clean them too while it was very busy

Posted by , from ireland on 12 Aug 2018

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5 out of 5

Great location, very clean and modern!

Pros: The location is excellent, the breakfast is amazing. Very clean, modern and comfortable.
Cons: Only small thing is the air-con makes the room very dry, meaning I would need to down a bottle of water in the night!
Location: Very close to theatres, restaurants, bars etc. As a runner, the Casa de Campo is a wonderful country park less than a mile away.
Brilliant hotel in the centre of Madrid. Very clean and modern, with a great reataurant with views over the city. Loads of bars and restaurants are close by, and the central Plaza is a 5 minute walk.

Posted by , from Portsmouth, UK on 12 Feb 2018

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5 out of 5

A perfect weekend break

A great hotel with friendly staff. Our evening meal was delicious. The plunging pool was small and might have been a bit cleaner, but it was great for a refreshing dip in the July heat. The hotel is very well situated for bars, shops and the metro which is literally on the door step. We would consider staying again and definitely recommend.

Posted by , from Lancashire on 29 Jul 2017

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5 out of 5

Lovely boutique hotel in a great location.

Lovely hotel with great staff who are second to none. Nothing to complain about;-)

Posted by , from holywood NI on 27 Aug 2016

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3 out of 5

Oh Dear!

This is a beautiful hotel, and I had an amazing view of sunset over Madrid from my fabulous balcony. When I entered the lobby, however, I was shocked at the fetid smell, which did not disappear for the entirety of my stay. The front desk people were barely civil in tone and demeanor. Happily, the room was fine and the smell was not perceptible on the 10th floor.When I went to 14th floor restaurant, I was again amazed by the spectacular view, but less impressed by the point blank rudeness of the waiter. The room was spacious and comfortable, however. I couldn't figure how to make the shower, and the light in the shower, in the impeccable bathroom to work. not very user friendly, all in all.

Posted by on 24 Nov 2015

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About the Dear Hotel Madrid

Location Gran Via 80, Madrid, 28013

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Business amenities include a business centre and a meeting room. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly Dear Hotel Madrid. A round-trip airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 14 levels
  • Built in 2015
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available


  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (16.6 km / 10.3 mi)
  • Train station: Madrid Principe Pio Station (1 km / 0.6 mi)
  • Metro station: Plaza de Espana Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Dear Hotel Madrid offers 162 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a bath and shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. This Madrid hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Memory foam beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Electric kettle
  • Egyptian cotton linens
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 11 AM and at the weekend from 8 AM to noon.

Nice To Meet You – This restaurant specialises in international cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Segway rental/tour nearby
  • Scooter/moped rentals nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.0 per night.
  • Cribs (infant beds) are not available.


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests must contact this hotel in advance to reserve a rollaway bed. Contact the office using the information on the reservation confirmation received after booking.

This property has a rooftop plunge pool, open seasonally. This pool is not suitable for swimming.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Only service animals are allowed
  • Parking height restrictions apply


Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Airport shuttle fee: EUR 50 per vehicle (one way)
  • Self-parking fee: EUR 27.00 per night
  • Valet parking fee: EUR 27.00 per day
  • Nearby parking fee: EUR 27 per night
  • Early check-in fee: EUR 40 (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 70.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dear Hotel Madrid
  • Dear Hotel
  • Dear Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Dear Hotel Madrid offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.