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Hotel Description

The comfortable apartments at SmartRental Collection Gran Via Capital get high marks from our customers. During your stay, you're just a quick walk from Gran Via Street. Features include free WiFi in public areas, plus a fitness centre and a rooftop terrace. Built in 2011, this 4-star apartment has 97 apartments over 12 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.

  • Each apartment offers a kitchen, a sofa bed and a separate sitting area
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the nice bathrooms and overall comfort
  • Steps from Plaza de Callao and 9 minutes on foot from Plaza Mayor
  • Airport shuttle service available for a fee

Apartment, 3 Bedrooms

Bed Count 2 Double Beds Maximum Occupancy 8 Max

Apartment, 2 Bedrooms, Terrace

Bed Count 1 Double Bed Maximum Occupancy 6 Max

Duplex, 4 Bedrooms, Terrace

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 10 Max

Apartment, 1 Bedroom, Terrace

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 1 Double Bed Maximum Occupancy 6 Max

Duplex, 3 Bedrooms, Terrace

Bed Count 2 Double Beds Maximum Occupancy 8 Max

SmartRental Collection Gran Via Capital ratings based on 35 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SmartRental Collection Gran Via Capital

Everyone (25) Couples (2)
5 out of 5
Excellent location, very clean and the staff were lovely at reception.

Posted by on 28 Jun 2019

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Comment from Hotel Management

29 Jun 2019 by Javier. Frontdesk.

Dear guest. Thanks a lot for such a great review. We hope we fulfilled your expectations. The location is the best to move around Madrid and we are happy to hear that you loved the cleaning and our staff. We work hard to make you feel like home. Looking forward to see you soon! Best regards

5 out of 5

Amazing

Great location! Great apartment. Staff were extremely friendly and helpful. Rooms was new and spacious. Absolutely amazing I can’t fault anything!

Posted by on 9 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Adrián P.

Dear guest, thank you so much for your review, our staff is indeed one of our biggest strengths. We are so glad to hear that you enjoyed our apartments and your stay with us. Best regards, Adrián P. Front Desk

5 out of 5

Good location, great roof terrace, nice and quiet

Cons: Television Programms in english should be available.
In the middle of a very busy city, I found myself in a cosy little apartment with a great view.

Posted by on 25 Jan 2018

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Comment from Hotel Management

25 Jan 2018 by Roberto

Dear Ebookers friend, What a great review, thank's a lot. Best Regards

3 out of 5
Its okay but i had some paper on the tabel and they took my ‘garbage’ from the tabel . Garbage is not on the tabel thats not nice

Posted by on 1 Nov 2017

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Comment from Hotel Management

26 Nov 2017 by Roberto - Front Desk

Dear guest, We apologice for the inconveniences. Warm Regards

1 out of 5

Fire at hotel

I was very very very very disappointed about the service I received on arrival at my hotel. I believe strongly that ebookers should have contacted me directly beforehand. When my guest and I arrived at our booked hotel the receptionist asked, "have you heard the news" to which we said "no" (as we don't read spanish newspapers or listen to their news. The receptionist continued to tell us that the hotel experienced a fire 48 hours before our arrival. This meaning that our apartment that we booked, was unavailable. Also gym access and swimming pool were unusable. This was very disappointing on the account that this occurrence had happened - as terrible as it was. However I was very surprised that I had had no contact from either the hotel or e-book is to inform of this incident. Especially as it had happened 48 prior. It was very embarrassing and put myself and my guest in a position having not heard or received any news about what happened. As myself and my partner eat a vegan diet it was important for us to have somewhere where we could prepare our own meals. I am a performer and have a high protein diet including protein shakes. Also when asking the receptionist where else we could go to rent an apartment we were told that apartments are very difficult to find for renting in central Madrid. Hence why I chose this one. The receptionist continued to find somewhere for us to stay which in fact was not too far from the original location, however when we arrived at the hotel

Posted by , from u on 4 May 2017

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4 out of 5

REALLY EXCELLENT HOTEL APART FROM THE MALE STAFF

THE HOTEL IS REALLY EXCELLENT BUT THERE IS A PARTICULAR STAFF WHO'S SERVICE IS SO POOR AND GIVE NO APOLOGIES FOR THE INCONVENIENCE...PROMISED US TO BRING THE LUGGAGES INTO THE ROOM WHEN WE CAME BACK LUGGAGES WERE JUST LYING WHERE ANYONE COULD JUST GET IT, HE SEEN US BUT NEVER BOTHER TO SAY THAT ROOM IS READY AND NOT UNTIL I WAS HYSTERICAL THEN A COLLEGUE OF HIS ENTERTAINED US ..... BUT OVERALL THE PLACE IS SATISFACTORY STAFF NEEDS TO GET TRAINING THOUGH...

Posted by , from Ireland on 17 Aug 2016

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Comment from Hotel Management

31 Aug 2016 by Gran Vía Capital

Thank you very much for your comment. We're glad you liked our fully equipped apartment in the center of town. Regarding your comment on our personnal, we have taken corrective measures, we feel the inconvenience you have suffered, we want to to assure you that if you stay with us again this will not happen again. Thanks for everything, a strong greeting

3 out of 5
Rooms are big and clean. Location is great. Street noices are disturbing. No breakfast.

Posted by on 7 Dec 2019

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Comment from Hotel Management

8 Dec 2019 by Javier. Frontdesk.

Dear guest, Thank you very much for sharing your opinion and having chosen us to stay in Madrid. We are so glad that you liked the accommodation and the location as well, it is perfect to explore Madrid's centre. Gran Vía can be sometimes busy of people but the windows are well isolated and you can always ask for a better location to our staff at the frontdesk. They are always happy to help. Lookinf forward to see you again!

5 out of 5
grosszügiges Raumangebot. Trotz Adresse "Gran Via" ruhige Lage.

Posted by on 11 Nov 2019

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Comment from Hotel Management

15 Nov 2019 by Javier. Frontdesk.

Dear guest. Many thanks for leaving your opinion, this is very important to us. We hope you had an unforgettable and lovely stay by our side. Next time you come, you will be welcome with open arms. Kind regards.

5 out of 5
Lage, die Zimmerausstattung, war sehr sauber, ruhig und sehr nettes Personal. Aä

Posted by on 4 Nov 2019

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Comment from Hotel Management

4 Nov 2019 by Daniela H. - Front desk

Dear guest, Thank you for taking the time to share your thoughts on your recent stay in Gran Via Capital. We are very happy to know that you have felt so comfortable and well looked after in our apartment, as we always want our clients to have an unforgettable memory. Once again we thank you for sharing your experience with us and we hope to serve you again soon. Cordial greetings,

4 out of 5

Posted by on 25 Oct 2019

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Comment from Hotel Management

27 Oct 2019 by Antonio P.

Dear Guest, Thanks a lot for sending your review after your stay. We are very happy reading you have enjoyed your stay with us and looking forward to welcoming you back soon. Kind regards. Gran Via Capital Team.

About the SmartRental Collection Gran Via Capital

Location Gran Via 48, Madrid, Madrid 28013

Property Features

SmartRental Collection Gran Via Capital offers its guests a fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at SmartRental Collection Gran Via Capital. Parking is available for a fee. This 4-star Madrid apartment is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 12 levels
  • Built in 2011
  • Terrace on the roof
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Sofa bed
  • Fridge
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (17.1 km / 10.6 mi)
  • Train station: Madrid Principe Pio Station (1.5 km / 0.9 mi)
  • Metro station: Santo Domingo Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

SmartRental Collection Gran Via Capital offers 97 forms of air-conditioned accommodation with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with queen sofa beds. 46-inch Flat-screen televisions come with cable channels. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

  • In-room kitchen
  • Separate bedroom
  • Sitting area
  • Pull-out sofa bed
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cots (free)
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the apartment include a fitness centre and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 4 AM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 4 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property only accepts credit cards and cash for all on-site payments

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note that onsite parking at this property is for cars only.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property only accepts credit cards and cash for all on-site payments. This property advises that enhanced cleaning measures are currently in place.The property is professionally cleaned, and disinfectant is used to clean the property.

  • Property is cleaned with disinfectant
  • One child stays free
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property Registry Number – VT1211-VT1288
  • Property confirms they are implementing enhanced cleaning measures
  • Cash or credit card deposit required
  • Property is not currently implementing any guest safety measures
  • Property uses a professional cleaning service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 300.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 30.00 per day
  • Cleaning/housekeeping/linen fee: EUR 35 per stay, varies per unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Via Capital Apartment Madrid
  • Gran Via Capital Madrid
  • Gran Vía Capital Apartment Madrid
  • Gran Vía Capital Apartment
  • Gran Vía Capital Madrid
  • Gran Vía Capital
  • Gran Vía Capital
  • SmartRental Collection Gran Via Capital Madrid
  • SmartRental Collection Gran Via Capital Apartment
  • SmartRental Collection Gran Via Capital Apartment Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in February and close in October.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.