4.1 out of 5

"Great location! Great apartment. Staff were extremely friendly and helpful. Rooms was new and spacious. Absolutely amazing I can’t fault anything! " More

By a verified traveller on Mon 09 Apr 2018

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Hotel Description

Our customers tell us they enjoy the sightseeing around Gran Vía Capital. During your stay, you're just a quick walk from Plaza Mayor. Features include free WiFi in public areas, plus a fitness centre and a rooftop terrace. Built in 2011, this 4-star apartment has 79 apartments over 12 floors. Each apartment offers free WiFi and a kitchen.

  • Each apartment offers a kitchen, a flat-screen TV and a fridge
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include multilingual staff, a lift and a rooftop terrace
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Steps from Plaza de Callao and 6 minutes on foot from Plaza de Espana

Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max
£100 per night

Apartment, 3 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Apartment, 2 Bedrooms, Terrace

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Comfort Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Duplex, 3 Bedrooms, Terrace

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Apartment, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Gran Vía Capital ratings based on 21 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Gran Vía Capital

Everyone (16)
5 out of 5

Amazing

Great location! Great apartment. Staff were extremely friendly and helpful. Rooms was new and spacious. Absolutely amazing I can’t fault anything!

Posted by on 9 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Adrián P.

Dear guest, thank you so much for your review, our staff is indeed one of our biggest strengths. We are so glad to hear that you enjoyed our apartments and your stay with us. Best regards, Adrián P. Front Desk

5 out of 5

Good location, great roof terrace, nice and quiet

Cons: Television Programms in english should be available.
In the middle of a very busy city, I found myself in a cosy little apartment with a great view.

Posted by on 25 Jan 2018

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Comment from Hotel Management

25 Jan 2018 by Roberto

Dear Ebookers friend, What a great review, thank's a lot. Best Regards

3 out of 5
Its okay but i had some paper on the tabel and they took my ‘garbage’ from the tabel . Garbage is not on the tabel thats not nice

Posted by on 1 Nov 2017

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Comment from Hotel Management

26 Nov 2017 by Roberto - Front Desk

Dear guest, We apologice for the inconveniences. Warm Regards

1 out of 5

Fire at hotel

I was very very very very disappointed about the service I received on arrival at my hotel. I believe strongly that ebookers should have contacted me directly beforehand. When my guest and I arrived at our booked hotel the receptionist asked, "have you heard the news" to which we said "no" (as we don't read spanish newspapers or listen to their news. The receptionist continued to tell us that the hotel experienced a fire 48 hours before our arrival. This meaning that our apartment that we booked, was unavailable. Also gym access and swimming pool were unusable. This was very disappointing on the account that this occurrence had happened - as terrible as it was. However I was very surprised that I had had no contact from either the hotel or e-book is to inform of this incident. Especially as it had happened 48 prior. It was very embarrassing and put myself and my guest in a position having not heard or received any news about what happened. As myself and my partner eat a vegan diet it was important for us to have somewhere where we could prepare our own meals. I am a performer and have a high protein diet including protein shakes. Also when asking the receptionist where else we could go to rent an apartment we were told that apartments are very difficult to find for renting in central Madrid. Hence why I chose this one. The receptionist continued to find somewhere for us to stay which in fact was not too far from the original location, however when we arrived at the hotel

Posted by , from u on 4 May 2017

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4 out of 5

REALLY EXCELLENT HOTEL APART FROM THE MALE STAFF

THE HOTEL IS REALLY EXCELLENT BUT THERE IS A PARTICULAR STAFF WHO'S SERVICE IS SO POOR AND GIVE NO APOLOGIES FOR THE INCONVENIENCE...PROMISED US TO BRING THE LUGGAGES INTO THE ROOM WHEN WE CAME BACK LUGGAGES WERE JUST LYING WHERE ANYONE COULD JUST GET IT, HE SEEN US BUT NEVER BOTHER TO SAY THAT ROOM IS READY AND NOT UNTIL I WAS HYSTERICAL THEN A COLLEGUE OF HIS ENTERTAINED US ..... BUT OVERALL THE PLACE IS SATISFACTORY STAFF NEEDS TO GET TRAINING THOUGH...

Posted by , from Ireland on 17 Aug 2016

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Comment from Hotel Management

31 Aug 2016 by Gran Vía Capital

Thank you very much for your comment. We're glad you liked our fully equipped apartment in the center of town. Regarding your comment on our personnal, we have taken corrective measures, we feel the inconvenience you have suffered, we want to to assure you that if you stay with us again this will not happen again. Thanks for everything, a strong greeting

5 out of 5

Posted by on 25 Nov 2018

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Comment from Hotel Management

27 Nov 2018 by Alberto-Frontdesk

Dear guest, We want to thank you for your review. That is very important for us. We hope to see you soon in Gran Via Capital. Best regards. Alberto Fontdesk department

5 out of 5
Zentral gelegene Unterkunft, ideal für Städtekurztripp ohne Kinder

Posted by on 5 Nov 2018

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Comment from Hotel Management

6 Nov 2018 by Adrián P. - Front Desk

Dear guests, thank you very much for such a good review, we work very hard to make our guests feel at home everytime. If you ever come back to Madrid do not hesitate choosing us again. Best regards, Adrián P. - Front Desk

4 out of 5

Posted by on 22 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by Adrián P. - Front Desk

Thank you for your nice review, we really appreciate it! If you ever come to Madrid do not hesitate to visit us again.

4 out of 5

Posted by on 28 Sep 2018

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Comment from Hotel Management

30 Sep 2018 by Clarissa

Thank you :)

4 out of 5

2stöckiges Appartment, sehr gut gelegen (zentral)

Nette, kompetente und unkomplizierte Reception, modernes Appartment mit genialer Terrasse. Gran Via perfekter Ausgangspunkt. Tagsüber alles in kurzer Gehdistanz zu div. Metro-/Busstationen einfach zu erreichen. Einkaufen unmittelbar und Essen x-Möglichkeiten vor der Tür oder wieder einfach erreichbar.

Posted by on 28 May 2018

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Comment from Hotel Management

31 May 2018 by Adrián P. - Front Desk

Dear guests, thank you so much for such a good review! We are really glad to hear that your stay with us was beyond expectations. If you ever come back to Madrid do not hesitate staying with us again, we will make you feel at home. Best regards, Adrián P. Front Desk

Property Features

Gran Vía Capital offers its guests a fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. A rooftop terrace, multilingual staff, and concierge services are also featured at Gran Vía Capital. For a fee, parking is available. This 4-star Madrid apartment is smoke free.

  • 1 building
  • 79 guestrooms or units
  • 12 levels
  • Built in 2011
  • Terrace on the roof
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Fridge
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (15.6 km / 9.7 mi)
  • Train station: Madrid Principe Pio Station (1.4 km / 0.9 mi)
  • Metro station: Santo Domingo Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Gran Vía Capital offers 79 forms of air-conditioned accommodation with a safe and coffee/tea makers. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. 46-inch Flat-screen televisions come with cable channels. Housekeeping is provided on request.

  • In-room kitchen
  • Multiple bedrooms
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping is available on request.
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include a fitness centre and a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 4 AM, please contact the property in advance using the information on the booking confirmation.

Guests arriving after 4 AM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note that onsite parking at this property is for cars only. Contact the office using the information on the reservation confirmation received after booking.

This property accepts cash only for all onsite purchases, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Hotel Registry Number - VT1211-VT1288
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 300.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 30.00 per day
  • Cleaning/housekeeping/linen fee: EUR 35 per stay, varies per unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Vía Capital Apartment Madrid
  • Gran Vía Capital Apartment
  • Gran Vía Capital Madrid
  • Gran Vía Capital

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The outdoor pool opens for the season in March.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.