Standard Double or Twin Room (Not refundable)
Bed Count 1 Double Bed Maximum Occupancy 2 Max
£88 per night
Hotel Emperador
Gran Via 53,
Madrid,
Madrid
020 3788 4841
- Steps from Gran Via Str...
- Free WiFi in rooms and ...
- Pool bar
- Outdoor pool
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Hotel Emperador
4.0 out of 5.0
"The room was absolutely amazing! Huge and nicely decorated. There were only really two things that would make me question a return. The air conditioni ... " More
Points of Interest
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Hotel Description
- Air-conditioned rooms with satellite TV, minibars and room service (during limited hours)
- Free WiFi
- The coffee shop/café, poolside bar and bar/lounge offer choices for drinking and dining
- Breakfast is offered for a fee
- Valet parking and self-parking available for a fee
- Take a swim in the outdoor pool
- Services include dry cleaning/laundry, concierge services and tour or ticket assistance
- On-site recreation includes a fitness centre
- Guests have good things to say about the accommodation for the cleanliness and overall comfort
- Steps from Gran Via Street and Lope de Vega Theatre
Hotel Emperador ratings based on 57 verified reviews
Room cleanliness
4.0 out of 5.0
Service & staff
4.0 out of 5.0
Room comfort
3.5 out of 5.0
Hotel condition
3.5 out of 5.0
Guest reviews for Hotel Emperador
Great location but a disappointing experience
Pros:
Location and pool
Cons:
The whole hotel needs a revamp and the front staff retrained.
Location:
Very central location beside Metro station.
There's one young male receptionist who's fabulous the rest are cold and quite rude.
We had a good size room but it smelt musty/old cigarette. The whole hotel needs a revamp.
The breakfast wasn't great, its meant to be a four star and its definitely not that.
The roof top pool and location saved our stay but I'd look for somewhere else if I stayed in Madrid again.
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Comment from Hotel Management
14 Sep 2018 by Hotel Emperador
Dear Guest, We regret to read that you were unhappy during your stay Unfortunately I don´t have more information about the issue with our receptionists which annoyed you but perhaps it was a misunderstand with the language Our apologies for the inconveniences. The rooms in the hotel are being renovating. Hope we can welcome you in a future, Best regards,
Close to centre of city
Pros:
close to city centre
Cons:
Club lounge needs updating and ensure beer is available
Location:
close to everything
Bit disappointed with the club lounge, draught beer ran out on 2nd night, no beer 3rd night and then it was moved to a smaller room with cans of beer in the fridge, not what I expected from a club lounge
that boasted of beer on draught
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Comment from Hotel Management
4 May 2018 by Hotel Emperador
Dear guest, Our apologies for the inconveniences regarding the Club Lounge. We have informed our F&B department in order to avoid this problem may happen again Thank you for your feedback Hope to welcome you again in a future
Great hotel, air conditioning needs upgrading
The room was absolutely amazing! Huge and nicely decorated. There were only really two things that would make me question a return. The air conditioning didn't work well and had no real effect on the tempature of the room so it was necessary to keep the windows open constantly. As the room looked out on the Gran Via it was consistently noisy and it made it very difficult to get a good night's sleep. Our visit was in October, but in summer the heat would be too much.
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Comment from Hotel Management
7 Nov 2017 by HOTEL EMPERADOR
Dear Claire, Thank you so much for your feedback. We are happy to learn that you had a nice stay. Hope to welcome you again in a future
Good location on the Gran Via
Santa Domingo metro station straight outside. Took about 45 mins on the metro from the airport. Nice hotel. Walking distance to Palace, hop on hop off tour bus stops right outside. Would stay here again.
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Comment from Hotel Management
28 Aug 2017 by Hotel Emperador
We are happy to hear that you enjoyed your stay here at Hotel Emperador. Hope to welcome here agin in a future Best regards, Pilar López León Rooms Division Manager
Best to avoid this hotel
Pros:
Pleasant and attentive staff who responded to requests for assistance
Cons:
Particularly strong smell of toilet pipes (Floor 4), in morning and evening up to nauseous levels. In corridors and rooms. Odour pumped into rooms also through through ventilation system. Room sold as 'Romantic Room' which meant very small 'standard room' but with option to have a cheap bottle of cava in bar(!) WiFi demanding to handle.
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Excellent location with superb roof top pool.
Pros:
Pool, location, peace and quiet right in the heart of Madrid.
Cons:
Coffee and plumbing.
A very enjoyable stay in a centrally located hotel (Santo Domingo metro right outside). Unfortunately we had to have cold showers twice. Both times it was fixed quickly but slightly annoying all the same. Rooms are compact and mostly quiet but one of our rooms had virtually no daylight at all and was a bit claustrophobic. Realise this can't be avoided in a city hotel but for the price it wasn't expected.The pool really makes this hotel. It's a decent size and even when busy, you could still enjoy a nice swim. The pool staff were extremely helpful and friendly. Nice breakfast but coffee awful.
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Nice hotel central
Great pool on the roof , great views of Madrid , great staff , lots of things to see a do close by
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Very good and good value
Good few days in nice hotel the swimming pool was great!
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Value, Location
Rooms could be bigger, but location is excellent, brilliant value for money
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Great hotel but could be better
Excellent location on Grand Via with friendly &attentive staff.
Rooftop pool area a real bonus in a capital city although it was really busy with no sun beds available so had to lie on floor. Pool bar a rip off @ €5.20 for a coke.
Paid extra to upgrade to Club Room which included free food and snacks in Executive Lounge - turned out to be a meeting room in basement with a bowl of crisps & nuts with a bottle of gin, whiskey & schnapps with a few mixers. No tea or coffee etc....... as usual for an "Exec Lounge".
Cannot comment on breakfast as we were room only, but imagine it would be expensive compared to the plethora of cafés on the doorstep of the hotel - paid €1.80 for coffee and toast about 250 yards from hotel at café on Grand Via.
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About the Hotel Emperador
Location Gran Via 53, Madrid, Madrid 28013Property Features
Hotel Emperador offers its guests an outdoor pool and a fitness centre. Along with a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a limo/town car service. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Emperador. For a fee, parking is available.
- 1 building
- 232 guestrooms or units
- 10 levels
- Built in 1947
- Bar by the pool
- Bar or lounge
- Coffee shop
- Deli
- Terrace on the roof
- Business facilities
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff members are multilingual
- Storage area for luggage
- Car service
- Tour and ticket information
- Concierge
- Wedding services available
- Beauty salon
- Television in lobby
- Bellhop
- Lift
Family Friendly Amenities
- Outdoor pool
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Self parking (surcharge) , Valet parking (surcharge)
Transport
- Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (18.4 km / 11.4 mi)
- Train station: Madrid Principe Pio Station (1.3 km / 0.8 mi)
- Metro station: Santo Domingo Station (0.1 km / 0.1 mi)
- Parking: Valet parking and self parking available for a surcharge
Room Amenities
Hotel Emperador offers 232 forms of air-conditioned accommodation with minibars and a safe. Televisions come with satellite channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
- Minibar
- In-room dining (limited hours)
- Television
- Satellite channels
- Bathtub or shower
- Housekeeping (daily)
- Hairdryer
- Safe
- Toiletries (free)
- Telephone
- Desk
- Sound-insulated rooms
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Hotel Policies
Check-in
- Check-in time ends at midnight
- Check-in time starts at 2 PM
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for EUR 45.
Pets
- No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Breakfast fee: EUR 20.90 per person (approximately)
- Self-parking fee: EUR 31 per night
- Valet parking fee: EUR 31 per day
- Nearby parking fee: EUR 31 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Hotel Emperador Madrid
- Hotel Emperador
- Emperador Madrid
- Emperador
You should know
- Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
- The seasonal pool will open in May and close in September.
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