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Hotel Emperador

4-star property
Gran Via 53, Madrid, Madrid 020 3788 4841
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3.9 out of 5
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See all 64 Ebookers Reviews

"There's one young male receptionist who's fabulous the rest are cold and quite rude. We had a good size room but it smelt musty/old cigarette. The wh ... " More

By a verified traveller on Sat 01 Sep 2018

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Hotel Description

Our customers tell us they can't get enough of Hotel Emperador's great location. During your stay, you're just a quick walk from Gran Via Street. Enjoy features like free WiFi in public areas, plus an outdoor pool and a fitness centre. Built in 1947, this 4-star hotel has 232 rooms over 10 floors. Enjoy your stay with amenities like free WiFi and satellite TV channels in each room.

  • Air-conditioned rooms with satellite TV, minibars and room service (during limited hours)
  • Free WiFi
  • The coffee shop/café, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the comfy beds and overall comfort
  • Steps from Gran Via Street and Lope de Vega Theatre

Club Room, 1 Double or 2 Single Beds

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Single Room (Interior)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Triple Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Standard Double Room Single Use

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Double Room Single Use (Not refundable)

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Hotel Emperador ratings based on 64 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Emperador

Everyone (25) Couples (12) Business (2) Family (9) Friends (8) Other (3)
3 out of 5

Great location but a disappointing experience

Pros: Location and pool
Cons: The whole hotel needs a revamp and the front staff retrained.
Location: Very central location beside Metro station.
There's one young male receptionist who's fabulous the rest are cold and quite rude. We had a good size room but it smelt musty/old cigarette. The whole hotel needs a revamp. The breakfast wasn't great, its meant to be a four star and its definitely not that. The roof top pool and location saved our stay but I'd look for somewhere else if I stayed in Madrid again.

Posted by on 1 Sep 2018

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Comment from Hotel Management

14 Sep 2018 by Hotel Emperador

Dear Guest, We regret to read that you were unhappy during your stay Unfortunately I don´t have more information about the issue with our receptionists which annoyed you but perhaps it was a misunderstand with the language Our apologies for the inconveniences. The rooms in the hotel are being renovating. Hope we can welcome you in a future, Best regards,

3 out of 5

Close to centre of city

Pros: close to city centre
Cons: Club lounge needs updating and ensure beer is available
Location: close to everything
Bit disappointed with the club lounge, draught beer ran out on 2nd night, no beer 3rd night and then it was moved to a smaller room with cans of beer in the fridge, not what I expected from a club lounge that boasted of beer on draught

Posted by on 31 Mar 2018

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Comment from Hotel Management

4 May 2018 by Hotel Emperador

Dear guest, Our apologies for the inconveniences regarding the Club Lounge. We have informed our F&B department in order to avoid this problem may happen again Thank you for your feedback Hope to welcome you again in a future

4 out of 5

Great hotel, air conditioning needs upgrading

The room was absolutely amazing! Huge and nicely decorated. There were only really two things that would make me question a return. The air conditioning didn't work well and had no real effect on the tempature of the room so it was necessary to keep the windows open constantly. As the room looked out on the Gran Via it was consistently noisy and it made it very difficult to get a good night's sleep. Our visit was in October, but in summer the heat would be too much.

Posted by , from Newcastle on 4 Nov 2017

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Comment from Hotel Management

7 Nov 2017 by HOTEL EMPERADOR

Dear Claire, Thank you so much for your feedback. We are happy to learn that you had a nice stay. Hope to welcome you again in a future

4 out of 5

Good location on the Gran Via

Santa Domingo metro station straight outside. Took about 45 mins on the metro from the airport. Nice hotel. Walking distance to Palace, hop on hop off tour bus stops right outside. Would stay here again.

Posted by on 23 Aug 2017

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Comment from Hotel Management

28 Aug 2017 by Hotel Emperador

We are happy to hear that you enjoyed your stay here at Hotel Emperador. Hope to welcome here agin in a future Best regards, Pilar López León Rooms Division Manager

2 out of 5

Best to avoid this hotel

Pros: Pleasant and attentive staff who responded to requests for assistance
Cons: Particularly strong smell of toilet pipes (Floor 4), in morning and evening up to nauseous levels. In corridors and rooms. Odour pumped into rooms also through through ventilation system. Room sold as 'Romantic Room' which meant very small 'standard room' but with option to have a cheap bottle of cava in bar(!) WiFi demanding to handle.

Posted by , from Finland on 27 Oct 2016

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4 out of 5

Excellent location with superb roof top pool.

Pros: Pool, location, peace and quiet right in the heart of Madrid.
Cons: Coffee and plumbing.
A very enjoyable stay in a centrally located hotel (Santo Domingo metro right outside). Unfortunately we had to have cold showers twice. Both times it was fixed quickly but slightly annoying all the same. Rooms are compact and mostly quiet but one of our rooms had virtually no daylight at all and was a bit claustrophobic. Realise this can't be avoided in a city hotel but for the price it wasn't expected.The pool really makes this hotel. It's a decent size and even when busy, you could still enjoy a nice swim. The pool staff were extremely helpful and friendly. Nice breakfast but coffee awful.

Posted by , from Oxford on 20 Aug 2016

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5 out of 5

Nice hotel central

Great pool on the roof , great views of Madrid , great staff , lots of things to see a do close by

Posted by , from bohernabreena on 2 Aug 2016

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4 out of 5

Very good and good value

Good few days in nice hotel the swimming pool was great!

Posted by on 7 Sep 2014

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4 out of 5

Value, Location

Rooms could be bigger, but location is excellent, brilliant value for money

Posted by on 31 Mar 2014

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4 out of 5

Great hotel but could be better

Excellent location on Grand Via with friendly &attentive staff. Rooftop pool area a real bonus in a capital city although it was really busy with no sun beds available so had to lie on floor. Pool bar a rip off @ €5.20 for a coke. Paid extra to upgrade to Club Room which included free food and snacks in Executive Lounge - turned out to be a meeting room in basement with a bowl of crisps & nuts with a bottle of gin, whiskey & schnapps with a few mixers. No tea or coffee etc....... as usual for an "Exec Lounge". Cannot comment on breakfast as we were room only, but imagine it would be expensive compared to the plethora of cafés on the doorstep of the hotel - paid €1.80 for coffee and toast about 250 yards from hotel at café on Grand Via.

Posted by on 24 Sep 2013

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About the Hotel Emperador

Location Gran Via 53, Madrid, Madrid 28013

Property Features

Hotel Emperador offers its guests an outdoor pool and a fitness centre. There's a coffee shop/café on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2153 square feet (200 square metres) and includes conference centres. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Emperador. Parking is available for a fee. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 232 guestrooms or units
  • 10 levels
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 1947
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (16.9 km / 10.5 mi)
  • Train station: Madrid Principe Pio Station (1.3 km / 0.8 mi)
  • Metro station: Santo Domingo Station (0.1 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Emperador offers 232 forms of accommodation with minibars and a safe. Satellite televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 45.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 20.90 per person (approximately)
  • Self-parking fee: EUR 31 per night
  • Valet parking fee: EUR 31 per day
  • Nearby parking fee: EUR 31 per night
  • Rollaway bed fee: EUR 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emperador
  • Emperador Hotel
  • Emperador Madrid
  • Hotel Emperador
  • Hotel Emperador Madrid
  • Madrid Emperador Hotel
  • Hotel Emperador Hotel
  • Hotel Emperador Madrid
  • Hotel Emperador Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.