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"There's one young male receptionist who's fabulous the rest are cold and quite rude. We had a good size room but it smelt musty/old cigarette. The wh ... " More
14 Sep 2018 by Hotel Emperador
Dear Guest, We regret to read that you were unhappy during your stay Unfortunately I don´t have more information about the issue with our receptionists which annoyed you but perhaps it was a misunderstand with the language Our apologies for the inconveniences. The rooms in the hotel are being renovating. Hope we can welcome you in a future, Best regards,
4 May 2018 by Hotel Emperador
Dear guest, Our apologies for the inconveniences regarding the Club Lounge. We have informed our F&B department in order to avoid this problem may happen again Thank you for your feedback Hope to welcome you again in a future
9 Mar 2020 by Hotel Emperador
Estimado cliente, Nos alegra saber que disfrutó su estancia en el hotel Emperador. Esperamos poder darle de nuevo la bienvenida en un futuro próximo. Muchas gracias por su opinión
7 Feb 2020 by Hotel Emperador
We are pleased to find that you enjoyed your stay at hotel Emperador in Madrid Hope to welcome here again in a future. Thank you so much for your feedback
11 Sep 2019 by HOTEL EMPERADOR
Estimado Michael, Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle la bienvenida en un futuro próximo. Muchas gracias por su opinión. Un cordial saludo,
This property is closed from 30 January 2021 to 10 June 2021 (dates subject to change).
The following facilities or services will be unavailable from September 9 2020 to December 31 2021 (dates subject to change):
Hotel Emperador offers its guests an outdoor pool and a fitness centre. There's a coffee shop/café on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2153 square feet (200 square metres) and includes conference centres. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Emperador. Parking is available for a fee. A complete renovation of Hotel Emperador was completed in April 2019. This 4-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Hotel Emperador offers 232 forms of accommodation with minibars and a safe. Satellite televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
