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4.0 out of 5

"is a bit old and the electrics a bit confusing but on the whole a super stay. great staff and one of the best concierge (the italian) . thanks " More

By RAVISHANKAR V. on Fri 15 Jan 2016

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Hotel Description

Our customers tell us that they can't get enough of the room service at Mandarin Oriental Ritz Madrid. During your stay, you're just a quick walk from Thyssen-Bornemisza National Museum. Enjoy features like free valet parking, plus 3 restaurants and 2 bars. Built in 1910, this 5-star hotel has 153 rooms over 6 floors. Enjoy your stay with amenities like a minibar and an iPod dock in each room.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and minibars
  • Free valet parking and self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop and 2 bars/lounges
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, supervised activities for kids and dry cleaning/laundry
  • On-site recreation includes a health club
  • Guests have great things to say about the helpful staff and the room service
  • Steps from Thyssen-Bornemisza National Museum and Paseo del Prado
  • Airport, railway station and bus station shuttle shuttle service available for a fee
  • Pets welcome for a fee

Mandarin Oriental Ritz Madrid ratings based on 3 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mandarin Oriental Ritz Madrid

Everyone (1) Business (1) Friends (1)
5 out of 5

a bit old but still fabulous

is a bit old and the electrics a bit confusing but on the whole a super stay. great staff and one of the best concierge (the italian) . thanks

Posted by on 15 Jan 2016

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3 out of 5

Leider nicht 100% sauber und extrem hellhörig

Pros: Sehr schönes Ambiente eines ehrwürdigen Grandhotels
Cons: Unser Zimmer war extrem hellhörig. Zudem lag ein Ohrenstäbchen vom letzten Gast unter dem Schreibtisch :-(
Location: sehr zentral direkt neben dem Prado

Posted by , from Berlin on 14 Nov 2016

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4 out of 5

Hyvä sijainti

Vastaanotto saavuttuamme hotellille ei vastannut hotellin tähtiluokitusta. Lisäksi alkuperäinen huone jonne meidät oli sijoitettu oli kooltaan lähinnä yhden hengen huone, eikä sänkyyn olisi saanut edes kahta erillistä peittoa vaikka pyysimme. Niinpä maksoimme reilusti lisää, jotta saimme huoneen upgradattua normaalin kokoiseen huoneeseen. Aula tila oli hieno ja miellyttävä paikka viettää aikaa. Muutoin hotellia kuvaisin sanalla ihna OK, mutta tuskin tulen samaan hotelliin toista kertaa. Varmasti parempaa laatua saa joko samalla hinnalla tai jopa edullisemmin.

Posted by on 21 May 2015

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About the Mandarin Oriental Ritz Madrid

Location Plaza de la Lealtad 5, Madrid, Madrid 28014

Property Features

Mandarin Oriental Ritz Madrid offers its guests an indoor pool and a health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee. There are 3 meeting rooms available. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Mandarin Oriental Ritz Madrid. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Self parking and valet parking are free. A complete renovation of Mandarin Oriental Ritz Madrid was completed in July 2020. Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 153 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1910
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (15.7 km / 9.7 mi)
  • Train station: Madrid Recoletos Station (1 km / 0.6 mi)
  • Metro station: Banco de Espana Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle, train station pick-up, and bus station shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Mandarin Oriental Ritz Madrid offers 153 forms of accommodation with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. In-room wireless Internet access is available for a surcharge. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Espresso maker
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Children's dressing gowns
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.

Mandarin Oriental Ritz Madrid has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Spa Services

  • Number of treatment rooms 1
  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • In-room accessibility
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Train station shuttle service is available from 6:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered 24 hours a day. Train station transport is offered from 6:00 AM to 11:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 132.0 per night.

Pet Policy

  • Pets: EUR 999 per pet, per day
  • Weight limit: 2202 lbService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place and guests are provided with hand sanitiser.

  • Car not required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • UnionPay
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 999 for adults and EUR 999 for children (approximately)
  • Fee for in-room wireless Internet: EUR 999 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: EUR 999 per 24-hour period (rates may vary)
  • Airport shuttle fee: EUR 999 per vehicle (one-way, maximum occupancy 6)
  • Pet fee: EUR 999 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 132.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Ritz Belmond
  • Hotel Ritz Belmond Madrid
  • Ritz Belmond
  • Ritz Belmond Madrid
  • Ritz Madrid
  • Hotel Ritz Madrid
  • Hotel Ritz
  • Hotel Ritz
  • Mandarin Oriental Ritz Madrid Hotel
  • Mandarin Oriental Ritz Madrid Madrid
  • Mandarin Oriental Ritz Madrid Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Mandarin Oriental Ritz Madrid offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.