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4.1 out of 5

"Very professional reception and staff. String across the board. The breakfast and gym could be upgraded a bit. " More

By a verified traveller on Wed 19 Jul 2017

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Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£154* Per night/room 14 Apr - 15 Apr

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Grand Suite (The Level Lounge Access)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Communicated The Level (2Ad+1Ch)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Level, Premium Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Melia Castilla. During your stay, you're just a quick walk from Plaza de Castilla. Enjoy features like free WiFi in public areas, plus 3 restaurants and 2 coffee shops/cafes. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy Spanish cuisine while dining at L'Albufera
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Plaza de Castilla and Santiago Bernabéu Stadium
  • Local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Melia Castilla ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Melia Castilla

Everyone (4) Couples (1) Business (1)
5 out of 5

Good all round hotel with all facilities

Very professional reception and staff. String across the board. The breakfast and gym could be upgraded a bit.

Posted by , from Varese on 19 Jul 2017

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Comment from Hotel Management

21 Jul 2017 by Emilio Zamoro. Assistant Manager.

Dear Gavin, Thanks so much for your kind comments and your positive feedback. We wish you had a nice trip back home.It will be a plesure to welcome you again in the near future. Warmest regards, Emilio Zamoro Assistant Manager

4 out of 5

Modern hotel. Nice pool.

Pros: Good size room.
Cons: There were three of us sharing a room but we were only given two dressing gowns and two cups and saucers. Asked several times but this did not change.
Location: Central to good restaurants. slight distance to supermarkets.
Good quality hotel. Disappointed to find kettle in room but no complimentary coffee sachets on our arrival.

Posted by , from uk on 2 Sep 2016

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Comment from Hotel Management

27 Sep 2016 by Assistant Manager

Dear Caroline, We would like to provide our sincere grateful for your recent visit to the Meliá Castilla and your positive score. We are sure that details are the difference so that I would like to apologize for the not changing your experience with the third dressing gown. I´m sure that your comments will make us improve. We´ll be delighted if you decide to come back again. All the staff remain at your entire disposal. Warmest regards, Emilio Zamoro

5 out of 5
Spacious room, excellent breakfast. 4 Plus stars (lite bit old tiling etc minor things not affecting overall comfort).

Posted by on 15 May 2023

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Comment from Hotel Management

15 May 2023 by Guest Experience Team

Dear Toomas,Thank you for taking few minutes of your valuable time to share your recent experience with us. We are happy to know that we have achieved your maximum satisfaction in every way. It will be a pleasure to welcome you in a nearly future once again.Yours sincerely,

4 out of 5
Pros: Rezeption sehr freundlich und hilfsbereit, schönes Zimmer und angenehmer Aufenthalt
Location: Stadion Real Madrid, Schinken Museum
das Abholen am Flughafen hat gar nicht funktioniert. Wir verbrachten 45 min. bei der Ankunft. Auch die angegebene Tel. Nummer war nicht besetzt, so mussten wir mit einem Taxi zum Hotel fahren. Samstag Abreise zum Flughafen: Da wir keine Information zur Abholzeit im Hotel unseres Shuttle-Dienstes hatten, bestellten wir uns ein Taxi. Der Chauffeur des von uns bei Ihnen gebuchten Shuttle-Dienstes stand da jedoch an der Rezeption und reagierte sehr unhöflich und war sehr ungehalten über seine entstandene Wartezeit. Wir bestellten das Taxi wieder ab und führen dann doch noch mit dem Shuttle-Dienst zum Flughafen. Wir werden mit Sicherheit nie mehr einen solchen Shuttle in Anspruch nehmen.

Posted by on 15 Feb 2018

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Comment from Hotel Management

18 Feb 2018 by Javier Verdejo

Sehr geehrter Kunde, Vielen Dank für Ihre Bewertung auf Expedia. Wir freuen uns, dass Ihre Zufriedenheit hoch war. Wir hoffen, Sie bald wiederzusehen. Javier Verdejo. Guest Experience Manager

5 out of 5

Hotel exclusiv

Pros: Es war alles gut, am besten har mir di Frühstuk gefallen.
Location: Es gibt viele Gute Restaurantes in der Nähe
Es war sehr schön.Hotel ist nich weit weg von Flughafen und Metro ist auch nur ein paar minuten weg

Posted by , from Zürich Schweiz on 7 Jan 2018

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Comment from Hotel Management

12 Jan 2018 by Javier Verdejo

Liebe Dena, Vielen Dank für Ihre positive Bewertung unseres Hotels. Es freut uns sehr das Sie Ihren Aufenthalt bei uns genossen haben und würden uns freuen Sie bald wieder bei uns begrüssen zu dürfen. Mit freundlichen Grüssen, Javier Verdejo. Guest Experience Manager

4 out of 5

Sehr schönes Hotel. Würde wieder kommen.

Ich wählte dieses Hotel aus, weil es in der nähe des Fussballstadions Estadio Santiago Bernabeu stand. Knapp 10 min entfernt. Gute Lage. Einzige Problem war das wir 296€ extra fürs Zimmer zahlen mussten & sowas niergends bei der buchung stand...

Posted by , from Schweiz on 29 Nov 2017

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Comment from Hotel Management

5 Dec 2017 by Emilio Zamoro. Assistant Manager.

Sehr geehrter Kunde, Vielen Dank für die Wahl Meliá Castilla und teilen Sie Ihre freundlichen Kommentare. Es ist unser Wunsch, bei jedem Besuch Ihre maximale Zufriedenheit zu erreichen und deshalb analysieren wir Ihre Worte mit dem Ziel der Verbesserung. Wir freuen uns, Ihren Besuch wieder zu genießen. Empfange einen herzlichen Gruß, Emilio Zamoro Assistant Manager

3 out of 5

citytrip

leider konnte wir erst nach 17.00 auf das zimmer, welches dann auch nicht so sauber war, betten aber frisch und sehr konfortabel, zimmer und badezimmer sind ein wenig dattiert. sensationelles fruhstuck buffet und a la cart essen am abend war auch ausgezeichnet, nicht weit von real madrid und metro,

Posted by on 2 May 2017

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Comment from Hotel Management

10 May 2017 by Emilio Zamoro. Assistant Manager.

Sehr geehrter Kunde, Wir freuen uns über Ihr Vertrauen in Meliá Castilla und seinem jüngsten Besuch in dem Hotel. Ihre Kommentare ermöglichen es uns, zu überprüfen, ob der Besuch hat alle Erwartungen nicht erfüllt ich auf uns haben könnte. Wir untersuchen, um seine Worte zu verbessern und zu hoffen, in einem bevorstehenden Besuch maximale Zufriedenheit des Hotels zu erreichen. Erhalten Sie einen herzlichen Gruß, Emilio Zamoro Assistant Manager

4 out of 5

.

Pros: .
Cons: .
Location: .
Très belle chambre bien spacieuse. J'ai trouvé dommage la petite odeur de fumé. Personnel très accueillant et serviable malgré le fait qu'il s'agit d'un très grand hôtel.

Posted by on 2 Oct 2016

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Comment from Hotel Management

11 Oct 2016 by Javier Alcalde Assistant Manager

Cher client. Nous sommes très heureux de savoir que vous avez apprécié votre séjour. Merci beaucoup pour vos aimables commentaires et nous espérons vous voir bientôt. Cordialement

3 out of 5

Ist ein sehr großes Business Hotel ca 50 Jahre alt, wird immer wieder teilrenoviert.

Immer ein Zimmer im renovierten Teil des Hotels verlangen. Hotel ist sehr gut an die öffentlichen Verkehrsmittel und Airport angebunden nur 3 Minuten zu de Bussen in die Innenstadt und 5 Minuten zur Metro Station Plaza Castilla.Viele Restaurants in der unmittelbaren Umgebung. Freundlicher. hilfsbereiter Service am Check-in, Parken und Gepäckservice. Sehr gute Betten! Von der Straße auch Nachts Autolärm zu hören. Extreme teuer im Hotel die Getränke der Minibar!! Badausstattung mit Pflegemittel knapp oder vergessen, kein Badewannenvorleger. Auch für einen privaten Besuch in Madrid zu empfehlen.

Posted by on 5 Jul 2015

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 15 June:

  • Swimming pool

Property Features

Melia Castilla offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Melia Castilla. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Madrid hotel.

  • 1 building
  • 909 guestrooms or units
  • 15 levels
  • 3 dining venues
  • 2 coffee shops
  • Conference rooms
  • Built in 1970
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Madrid (XTI-Chamartin Train Station) (1.9 km / 1.2 mi)
  • Metro station: Cuzco Station (0.5 km / 0.3 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Melia Castilla offers 909 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. A pillow menu is available. 32-inch plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include designer toiletries, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Down blanket
  • Pillow options
  • Cots (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

L'Albufera – This restaurant specialises in Spanish cuisine and serves lunch and dinner. A children's menu is available. Reservations are required.

Distrito 798 – This restaurant serves lunch and dinner. Reservations are required. Open daily.

Lobby Café – This café specialises in international cuisine and serves breakfast and light fare. Reservations are required. Open daily.

El Pelícano – This poolside restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 35.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 35 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector and window guards in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 27 per person
  • Self-parking fee: EUR 27 per day
  • Pet fee: EUR 35 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Meliá Castilla
  • Meliá Castilla Hotel
  • Melia Castilla Hotel Madrid
  • Meliá Castilla Hotel Madrid
  • Meliá Castilla Madrid
  • Melia Hotel Castilla
  • Meliá Castilla
  • Melia Castilla Hotel
  • Melia Castilla Madrid
  • Melia Castilla Hotel Madrid

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 17 June and close on 01 September.
  • Pool access available from 11:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.