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4.5 out of 5

" the hotel staff were really helpful, me and my partner aren’t exactly fluent in Spanish so we had a hard time eating out for lunch and dinner so we a ... " More

By a verified traveller on Sat 05 Feb 2022

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Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£121* Per night/room 5 Feb - 6 Feb

Superior Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Balcony View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Cabin View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Studio (CR7)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Pestana CR7 Gran Vía Madrid, you're just a quick walk from Gran Via Street. Free WiFi in public areas, a restaurant and a gym are available.

  • Free WiFi
  • Enjoy Italian cuisine while dining at Pizzeria
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from Gran Via Street and 5 minutes on foot from Puerta del Sol

Pestana CR7 Gran Vía Madrid ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Pestana CR7 Gran Vía Madrid

Everyone (4) Couples (1)
5 out of 5
the hotel staff were really helpful, me and my partner aren’t exactly fluent in Spanish so we had a hard time eating out for lunch and dinner so we asked for recommendations of where to go and one of the staff made us a booking at one of the restaurants that was quite close by, he even went out of his way to print the reservation out and place it under our door. the room was always cleaned to an amazing standard but the bed was honestly the comfiest We have ever stayed in, giving us a nice long sleep after lots of walking, drinking and eating. the restaurant and sports bar was lovely especially the roof top bar where you had 360 views of Madrid, especially at sunset! Only thing was the cocktails being quite in the expensive side however tasted amazing with good presentation so I guess you pay for what you get. Overall I would recommend this hotel to all my friends who ever are looking to stay in Madrid, amazing stay all around.

Posted by on 5 Feb 2022

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Comment from Hotel Management

6 Feb 2022 by Lucia

Dear Mrs. Olivia, Thank you for your feedback on your stay at Pestana CR7 Gran Vía Madrid. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. We will take note about your comments on the cocktails. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Gran Vía Madrid, and we look forward to welcoming you again soon. Best regards, The Team at Pestana CR7 Gran Vía Madrid

4 out of 5

Posted by on 22 Nov 2021

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5 out of 5
Mahtava kattoterassi pulahdusaltaineen. Hienoja yksityiskohtia ympäri hotellia. Maistuva aamupala. Huoneessa ei ollut riittävästi esim seinäkoukkuja. Pyyhettä tai aamutakkia ei saanut mihinkään roikkumaan.

Posted by on 28 May 2022

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Comment from Hotel Management

17 Jun 2022 by Jyra Ozoria

Dear Mr. Aulikki, On behalf of our entire team at Pestana CR7 Gran Vía Madrid, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Gran Vía Madrid. Best regards, The Team at Pestana CR7 Gran Vía Madrid

4 out of 5
Das Studio als Zimmer ist super schön !

Posted by on 29 Apr 2022

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Comment from Hotel Management

30 Apr 2022 by Jyra Ozoria

Sehr geehrter Herr Gregorio, wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana CR7 Gran Vía Madrid erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken. Vielen Dank, dass Sie das Pestana CR7 Gran Vía Madrid für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Das Team des Pestana CR7 Gran Vía Madrid

5 out of 5

Posted by on 23 Feb 2022

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4 out of 5
Es war gut

Posted by on 24 Jan 2022

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Comment from Hotel Management

3 Feb 2022 by Lucia

Sehr geehrter Herr Heredia, Wir freuen uns zu wissen, dass Sie einen guten Aufenthalt bei uns hatten. Vielen Dank, dass Sie das Pestana CR7 Gran Vía Madrid für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Das Team des Pestana CR7 Gran Vía Madrid

About the Pestana CR7 Gran Vía Madrid

Location Gran Vía 29, Madrid, 28013

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 31 May:

  • Swimming pool

Property Features

Pestana CR7 Gran Vía Madrid offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at Pestana CR7 Gran Vía Madrid. This 4-star Madrid hotel is smoke free.

  • 168 guestrooms or units
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Madrid Recoletos Station (1.7 km / 1.1 mi)
  • Metro station: Gran Via Station (0.1 km / 0.1 mi)

Room Amenities

Pestana CR7 Gran Vía Madrid offers 168 accommodations with minibars and a safe. 49-inch LCD televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Bathrooms are partially open
  • Minibar
  • LCD television
  • Satellite channels
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 8:00 AM and 11:30 AM.

Pizzeria – This restaurant specialises in Italian cuisine and only serves dinner.

Sports Bar – This sports bar only serves light fare. Open daily.

Rooftop Bar – On-site rooftop bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.

  • Credit card pre-authorisation
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 25 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 16 for adults and EUR 9.5 for children (approximately)
  • Nearby parking fee: EUR 29 per day(1640 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 11:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.