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4.3 out of 5

"Excellent location, very clean and the staff were lovely at reception. " More

By a verified traveller on Fri 28 Jun 2019

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Comfort Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max
£128* Per night/room 24 Aug - 25 Aug

Hotel Description

The comfortable apartments at this aparthotel get high marks from our customers. During your stay, you're just a quick walk from Gran Via Street. Features include free WiFi in public areas, plus a gym and a rooftop terrace. Enjoy your stay with amenities like free WiFi and a kitchen in the apartment.

  • Air-conditioned apartment with kitchen, sitting area and flat-screen TV
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and nice bathrooms
  • Steps from Plaza de Callao and 9 minutes on foot from Plaza Mayor

SmartRental Collection Centric II ratings based on 35 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SmartRental Collection Centric II

Everyone (25) Couples (2)
5 out of 5
Excellent location, very clean and the staff were lovely at reception.

Posted by on 28 Jun 2019

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Comment from Hotel Management

29 Jun 2019 by Javier. Frontdesk.

Dear guest. Thanks a lot for such a great review. We hope we fulfilled your expectations. The location is the best to move around Madrid and we are happy to hear that you loved the cleaning and our staff. We work hard to make you feel like home. Looking forward to see you soon! Best regards

5 out of 5


Great location! Great apartment. Staff were extremely friendly and helpful. Rooms was new and spacious. Absolutely amazing I can’t fault anything!

Posted by on 9 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Adrián P.

Dear guest, thank you so much for your review, our staff is indeed one of our biggest strengths. We are so glad to hear that you enjoyed our apartments and your stay with us. Best regards, Adrián P. Front Desk

5 out of 5

Good location, great roof terrace, nice and quiet

Cons: Television Programms in english should be available.
In the middle of a very busy city, I found myself in a cosy little apartment with a great view.

Posted by on 25 Jan 2018

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Comment from Hotel Management

25 Jan 2018 by Roberto

Dear Ebookers friend, What a great review, thank's a lot. Best Regards

3 out of 5
Its okay but i had some paper on the tabel and they took my ‘garbage’ from the tabel . Garbage is not on the tabel thats not nice

Posted by on 1 Nov 2017

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Comment from Hotel Management

26 Nov 2017 by Roberto - Front Desk

Dear guest, We apologice for the inconveniences. Warm Regards

1 out of 5

Fire at hotel

I was very very very very disappointed about the service I received on arrival at my hotel. I believe strongly that ebookers should have contacted me directly beforehand. When my guest and I arrived at our booked hotel the receptionist asked, "have you heard the news" to which we said "no" (as we don't read spanish newspapers or listen to their news. The receptionist continued to tell us that the hotel experienced a fire 48 hours before our arrival. This meaning that our apartment that we booked, was unavailable. Also gym access and swimming pool were unusable. This was very disappointing on the account that this occurrence had happened - as terrible as it was. However I was very surprised that I had had no contact from either the hotel or e-book is to inform of this incident. Especially as it had happened 48 prior. It was very embarrassing and put myself and my guest in a position having not heard or received any news about what happened. As myself and my partner eat a vegan diet it was important for us to have somewhere where we could prepare our own meals. I am a performer and have a high protein diet including protein shakes. Also when asking the receptionist where else we could go to rent an apartment we were told that apartments are very difficult to find for renting in central Madrid. Hence why I chose this one. The receptionist continued to find somewhere for us to stay which in fact was not too far from the original location, however when we arrived at the hotel

Posted by , from u on 4 May 2017

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4 out of 5



Posted by , from Ireland on 17 Aug 2016

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Comment from Hotel Management

31 Aug 2016 by Gran Vía Capital

Thank you very much for your comment. We're glad you liked our fully equipped apartment in the center of town. Regarding your comment on our personnal, we have taken corrective measures, we feel the inconvenience you have suffered, we want to to assure you that if you stay with us again this will not happen again. Thanks for everything, a strong greeting

3 out of 5
Rooms are big and clean. Location is great. Street noices are disturbing. No breakfast.

Posted by on 7 Dec 2019

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Comment from Hotel Management

8 Dec 2019 by Javier. Frontdesk.

Dear guest, Thank you very much for sharing your opinion and having chosen us to stay in Madrid. We are so glad that you liked the accommodation and the location as well, it is perfect to explore Madrid's centre. Gran Vía can be sometimes busy of people but the windows are well isolated and you can always ask for a better location to our staff at the frontdesk. They are always happy to help. Lookinf forward to see you again!

5 out of 5
grosszügiges Raumangebot. Trotz Adresse "Gran Via" ruhige Lage.

Posted by on 11 Nov 2019

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Comment from Hotel Management

15 Nov 2019 by Javier. Frontdesk.

Dear guest. Many thanks for leaving your opinion, this is very important to us. We hope you had an unforgettable and lovely stay by our side. Next time you come, you will be welcome with open arms. Kind regards.

5 out of 5
Lage, die Zimmerausstattung, war sehr sauber, ruhig und sehr nettes Personal. Aä

Posted by on 4 Nov 2019

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Comment from Hotel Management

4 Nov 2019 by Daniela H. - Front desk

Dear guest, Thank you for taking the time to share your thoughts on your recent stay in Gran Via Capital. We are very happy to know that you have felt so comfortable and well looked after in our apartment, as we always want our clients to have an unforgettable memory. Once again we thank you for sharing your experience with us and we hope to serve you again soon. Cordial greetings,

4 out of 5

Posted by on 25 Oct 2019

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Comment from Hotel Management

27 Oct 2019 by Antonio P.

Dear Guest, Thanks a lot for sending your review after your stay. We are very happy reading you have enjoyed your stay with us and looking forward to welcoming you back soon. Kind regards. Gran Via Capital Team.

About the SmartRental Collection Centric II

Location Gran Via 48, Madrid, Madrid 28013

Property Features

SmartRental Collection Centric II offers its guests a fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly SmartRental Collection Centric II. Parking is available for a fee. This 4-star Madrid aparthotel is smoke free.

  • 1 guestroom or unit
  • 1 building
  • 12 levels
  • Built in 2011
  • Terrace on the roof
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Fridge
  • Microwave


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Train station: Madrid Principe Pio Station (1.5 km / 0.9 mi)
  • Metro station: Santo Domingo Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Air-conditioned accommodation at this aparthotel offers a safe and coffee/tea makers. This accommodation offers separate sitting areas. 46-inch Flat-screen televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. This Madrid aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Separate bedroom
  • Sitting area
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 8:30 AM to 10:30 AM and at the weekend from 8:30 AM to 11:00 AM.

Room service is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness centre and a seasonal outdoor pool.


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 11:00 AM - 7:30 PM. To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4 AM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's breakfast is served at a nearby partner property, located 200 meters away.

The front desk at this property is open daily from 11:00 AM - 7:30 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note that onsite parking at this property is for cars only.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and cash. This property advises that enhanced cleaning measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property.

  • Property is cleaned with disinfectant
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free: Maximum age 2
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property Registry Number – VT1211-VT1288
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Cash or credit card deposit required
  • Property uses a professional cleaning service
  • No gap period between guests' stays
  • Property is not currently implementing any guest safety measures


Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 for adults and EUR 15 for children (approximately)
  • Self-parking fee: EUR 24.00 per day
  • Cleaning/housekeeping/linen fees vary based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Via Capital Apartment Madrid
  • Gran Via Capital Madrid
  • Gran Vía Capital Apartment Madrid
  • Gran Vía Capital Apartment
  • Gran Vía Capital Madrid
  • Gran Vía Capital

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in June and close in September.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.