18 Aug 2020 by gideono
Dear Guest, Many thanks for your feedback score. I am pleased to see that you found your stay satisfactory. We look forward to welcoming you back soon. Regards, Gideon Onofeghara Reception Manager
8 Mar 2020 by Gideono
Dear Sir/madam, Thank you for staying with us.We look forward to welcoming you back soon. Regards, Gideon Onofeghara Reception Manager
18 Jan 2020 by GideonO
Dear Sir/Madam, Thank you for taking a moment to share your candid experience. I am pleased to hear you found our breakfast and spa facilities to be excellent. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Your review has been shared with staff members to ensure it is used to improve our guest's experience. Regards, Gideon Onofeghara Reception Manager
29 Aug 2019 by DanaS
Dear Sir/Madam, Thank you for your feedback score. I am pleased you found your stay to your liking. Regards, Dana Saduka, Rooms Division Manager
2 Apr 2019 by Jess L
Thank you for your review. I am pleased that overall you enjoyed your time with us. We look forward to welcoming you back in the future. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
14 Dec 2018 by Jess L
Thank you for your review. I am sorry to read of your recent experience at our hotel. Please be assured that we take all feedback seriously and I shall ensure that this is shared with our management team for immediate improvements to be made and retraining provided to our team. Thank you for bringing these matters to our attention and I hope we will welcome you back in the future. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
12 Jun 2017 by Jess P
Dear Carole Thank you for your review. I am pleased that your found our team members super and I shall ensure that this is shared with them. We are in the process of updating a number of areas in our hotel and I am confident that should you choose to stay with us in the future, you will be able to see the improvements that we have made. Thank you for bringing this to our attention and I hope we will be welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager
12 Apr 2017 by Jessica P, PA to General Manager
Dear Chris, Thank you for your review. I am pleased that you had an enjoyable stay with us and found our teams helpful and pleasant. I shall share your feedback regarding the breakfast team with them and ensure that retraining is provided to them. Kind regards, Jessica Pollard, PA to General Manager
29 Jul 2019 by Jess L
Vielen Dank für Ihre Bewertung Wir aktualisieren ständig unser Hotel und sind dabei, einige unserer Zimmer neu zu dekorieren. Da dieses Gebäude lange bevor es zu einem Hilton-Hotel wurde, wurde zum Zeitpunkt des Baus keine Klimaanlage installiert. Unser Management-Team bespricht dies laufend, aber im Moment ist dies für unser Hotel nicht möglich. Wir haben in diesem Jahr brandneue, größere Ventilatoren für alle Schlafzimmer gekauft, die wir zwar nicht als Klimaanlage verstehen, aber für effektiv befunden haben. Ihr Feedback wird jedoch an unser Management-Team weitergegeben und gespeichert, um in Zukunft berücksichtigt zu werden. Wir hoffen, Sie bald wieder bei uns begrüßen zu können und Ihr Vertrauen in unser Hotel wiederherstellen zu können. Mit freundlichen Grüßen, Jessica Lawrence, PA, an Leonardo Gagliano, General Manager
Hilton Maidstone Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 6006 square feet (558 square metres) and includes conference rooms. A hot tub, a fitness centre, and a sauna are also featured at the eco-friendly Hilton Maidstone Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Maidstone hotel.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Self parking (surcharge) , Parking (limited spaces)
Hilton Maidstone Hotel offers 146 accommodations with laptop-compatible safes and a safe. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10 AM.
Caffe Cino – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare.
Seasons Restaurant – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.
The Court Bar – This bar specialises in international cuisine and serves brunch, lunch, dinner and light fare. A children's menu is available. Open daily.
24-hour room service is available.
An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a sauna, a fitness centre and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Rose Sanctuary has 1 treatment room. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open selected days. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.