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"The pool area is great and the rooms are a nice size. It was also nice and quiet at night. Comfortable bed " More

By a verified traveller on Tue 31 Dec 2019

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Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£60* Per night/room 1 Aug - 2 Aug

Family Room, Multiple Beds (Classic)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Privilege, Room, 1 Double Bed, Lake View, Lakeside

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Suite, 1 Double Bed, View, Lakeside

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Classic)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the clean rooms at Mercure Maidstone Great Danes Hotel. During your stay, you'll be within walking distance of Leeds Castle. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This 4-star hotel has 126 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bath in each room.

  • All rooms offer deep-soaking baths, 24-hour room service and LED TVs
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to deep-tissue massages, body wraps or body scrubs at Exquisite Beauty Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • 7 minutes by car from Kent Life and 10 minutes from Leeds Castle
  • Pets welcome for a fee

Mercure Maidstone Great Danes Hotel ratings based on 19 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Maidstone Great Danes Hotel

Everyone (16) Couples (3) Family (2)
4 out of 5

Posted by on 20 Feb 2020

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Comment from Hotel Management

21 Feb 2020 by Dominic

Thanks for your review. Hope to see you back again soon. Regards

4 out of 5
The pool area is great and the rooms are a nice size. It was also nice and quiet at night. Comfortable bed

Posted by on 31 Dec 2019

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Comment from Hotel Management

31 Dec 2019 by Dominic

Thanks very Much for your feedback. Hope to see you back again soon. Best wishes for the new year.

3 out of 5

Posted by on 27 Nov 2019

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Comment from Hotel Management

29 Nov 2019 by Pravin

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pravin Sardinha Operations Manager

4 out of 5
Very good for the price. Hotel was clean, staff friendly and helpful, extremely comfortable bed, great parking and lovely garden. Downside was the breakfast was fairly disappojuring,

Posted by on 10 Nov 2019

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Comment from Hotel Management

10 Nov 2019 by Dominic

Thank you for staying with us. Our breakfast does receive great reviews but I am sorry we did not meet your expectations on this occasion. Hope to see you again soon. Regards

3 out of 5
Hotel ok parking not bad room was musty and seemed someone had been smoking in there before us, this dissipated as window was open. Curtains dirty bed nice and comfortable bathroom bit small, not enough space for putting clothes, breakfast good staff very helpful, we have stayed here before and will again

Posted by on 22 Oct 2019

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Comment from Hotel Management

22 Oct 2019 by Dominic

Thank you for your review and comments which have all been carefully noted and will be acted upon. I apologise if the room was musty and thank you for the positive comments about the team. Glad you enjoyed your breakfast. Hope to see you back again in the near future Sincerely

4 out of 5

Posted by on 8 Sep 2019

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Comment from Hotel Management

9 Sep 2019 by Dominic

Thanks for staying with us. We appreciate your review Best wishes

4 out of 5

Posted by on 27 Aug 2019

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Comment from Hotel Management

29 Aug 2019 by Pravin

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pravin Sardinha Operations Manager

3 out of 5
Nice enough hotel and good stay, certainly not a 4 star hotel. View from the grounds of the back of the hotel makes it look run down. The rooms were ridiculously hot and the smallest fan was for 3 people. No where to keep anything cool, including no ice machine, which would be very handy when you have small child. Especially as we were staying in a family room The good sides was the breakfast, the leisure facilities and the modern dining area. The bad sides was the room facilities, the rundown parts of the hotel and some of the staff who work in the restaurant who were very rude. 3 stars.

Posted by , from London on 30 Jul 2018

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Comment from Hotel Management

20 Sep 2018 by Keelan

Dear Philo, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keelan Harris Operations Manager

4 out of 5

Trying to improve

Pros: Friendly staff and its postion near rhe motorway.
Cons: Decor
Location: It is very close to the motorway so a good place to stay if going to Europe
We had a great stay. The staff are helpful. TheGeat Danes is being refurbished and will be much better when complete.

Posted by on 19 May 2018

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4 out of 5
I booked 3 rooms for one night. I one colleague had already checked in. I arrived with my other colleague and checked in. Rception staff didn't tell us which way to go. First we headed towards the bar...were advised to go the other direction, went past reception, asked which way we should go, and were pointed in direction of the lift. We found the layout confusing and kept going up and down the lift and floors. I feel Reception staff could have done more to help us. We were forced to tell reception staff our mind about the poor service.

Posted by , from Isle of Man on 13 Apr 2018

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About the Mercure Maidstone Great Danes Hotel

Location Hollingbourne, Maidstone, England ME17 1RE

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Maidstone Great Danes Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference rooms. A sauna, spa services, and a terrace are also featured at the business-friendly Mercure Maidstone Great Danes Hotel. Self parking is free. This 4-star Maidstone hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 3 levels
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gatwick Airport (LGW) (71.2 km / 44.3 mi)
  • Train station: Maidstone Hollingbourne Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Mercure Maidstone Great Danes Hotel offers 126 forms of accommodation with a safe and coffee/tea makers. LED televisions come with digital channels. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Deep-soaking bath
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily.

Arts – This brasserie serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

  • Golfing nearby

Spa Services

Exquisite Beauty Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 13.95 per person (approximately)
  • Pet fee: GBP 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Great Danes Hotel
  • Maidstone Great Danes Hotel
  • Maidstone Mercure
  • Mercure Great Danes
  • Mercure Great Danes Hotel
  • Mercure Great Danes Hotel Maidstone
  • Mercure Hotel Great Danes
  • Mercure Hotel Great Danes Maidstone
  • Mercure Maidstone Great Danes
  • Mercure Maidstone Great Danes Hotel
  • Ramada Hotel Maidstone
  • Maidstone Ramada
  • Ramada Maidstone
  • Mercure Maidstone Great Danes
  • Mercure Maidstone Great Danes Hotel Hotel
  • Mercure Maidstone Great Danes Hotel Maidstone
  • Mercure Maidstone Great Danes Hotel Hotel Maidstone

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.