Skip to main content
Beginning of main content
3.9 out of 5

"The TV in the room wasn't a smart TV with access to internet The bed mattress was not very comfortable The shower room could've been a bit more tidy ... " More

By a verified traveller on Fri 04 Oct 2019

Enter dates to see availability

Hotel Description

Our customers tell us that they can't get enough of the overall value at Village Hotel Maidstone. During your stay, you're just a quick walk from Kent Life. Features include free WiFi in public areas, plus an indoor pool and a restaurant. Built in 2004, this 3.5-star hotel has 134 rooms over 4 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, room service (during limited hours) and electric kettles
  • Free WiFi
  • Enjoy international cuisine while dining at Village Pub & Grill
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include free newspapers in reception, a business centre and meeting rooms
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Just a 4-minute walk from Kent Life and a 3-minute drive from Whatman Park

Club Room (FREE GYM & POOL ACCESS)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Village Hotel Maidstone ratings based on 7 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Village Hotel Maidstone

Everyone (5) Couples (2) Family (1)
5 out of 5
The TV in the room wasn't a smart TV with access to internet The bed mattress was not very comfortable The shower room could've been a bit more tidy But all together was ok and I will use Village hotel services again and I will recommend it to everyone

Posted by on 4 Oct 2019

Was this review helpful to you?
Comment from Hotel Management

1 Nov 2019 by Matt Selch

Thank you for your review

5 out of 5
Not been to the Village for a couple of years and the make over is amazing, looks great, rooms were excellent, would definitely stay here when I travel to Maidstone again.

Posted by on 8 Apr 2019

Was this review helpful to you?
Comment from Hotel Management

9 Apr 2019 by Kayleigh

Thank you for your feedback, Great news you like our makeover. We hope to welcome you back soon.

4 out of 5
Self check in generated a key that did not open the room

Posted by on 2 Apr 2019

Was this review helpful to you?
Comment from Hotel Management

9 Apr 2019 by Kayleigh

Thank you for your feedback, apologies for the issue you encountered regarding the key card. I am sure reception were on hand to fix the issue. We hope to welcome you back again soon.

4 out of 5
I had room 241! But there was a Vibration noise Coming from the air conditioning unit. All night.

Posted by on 20 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

26 Jan 2019 by Kayleigh

Thank you for your feedback. Apologies for the noise- please be aware for future stays by dialing 0 you can speak to reception who will be happy to assist with any issues.

4 out of 5
Good location.Room could have been cleaner. Comfy bed. No A/C but heater in the room worked fine.

Posted by on 9 Apr 2018

Was this review helpful to you?
1 out of 5

Village hotel

Very basic but spacious room miles away from facilities . Found underwear in bathroom hadnt been cleaned properly . Free upgrade to club the better rooms to be put in a pokey room with small bed . A tassimo machine with 1 drink each whats the point . Sky tv the only plus if u was going to sit. Motown tribute night slow unorganised no food till gone 10 .and when arrived was cold or conjealed. So didnt eat . Was told only one complaint per table well there was 14 of us! Breakfast next day hardly any choice. Overcharged

Posted by , from kent on 29 Jan 2018

Was this review helpful to you?
4 out of 5
Das Hotel hat eine verkehrsgünstige Lage und eine großzügig und mit viel Grün angelegte Parkplatzanlage (kostenloses Parken). Das Zimmer entsprach der Beschreibung, war recht groß und komfortabel, blitzsauber und bot allen Komfort, den wir brauchten. Das Bett war ausreichend groß, und wir haben darin gut geschlafen. Auch das modern eingerichtete und komfortable Badezimmer (höhengleiche Dusche) hat uns sehr gut gefallen. Sehr gestört hat uns der Geräuschpegel, und zwar in der Lobby (Pub-Atmosphäre, laute Fußballübertragung) als auch im Zimmer (Lärm durch Lüftungsanlagen/Abluft). Wir haben auf unseren Wunsch hin sofort ein anderes, ruhiger gelegenes Zimmer erhalten. Aber auch dort störten Geräusche von Abluftanlagen die Nachtruhe. Zudem ließ sich das Fenster nur einen kleinen Spalt weit öffnen. Auch ließ sich der Verdunkelungsvorhang nicht vollständig hochziehen. Wir waren an einem heißen Sommertag hier und haben wegen der Hitze und wegen der Geräuschkulisse leider eine unruhige Nacht verbracht. Wir empfehlen das Hotel für Geschäftsreisende oder für eine Nacht als Durchgangsstation - nicht jedoch für Ruhesuchende.

Posted by on 27 Aug 2019

Was this review helpful to you?
Comment from Hotel Management

21 Sep 2019 by General Manager

Thank you for your review

Property Features

As a guest of Village Hotel Maidstone, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. The business-friendly Village Hotel Maidstone also features complimentary newspapers in the lobby, express check-in, and room service (during limited hours). Parking is available for a fee. This 3.5-star Maidstone hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 4 levels
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LGW-Gatwick) (62.2 km / 38.7 mi)
  • Train station: Maidstone East Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Village Hotel Maidstone offers 134 forms of accommodation with a hairdryer and an iron/ironing board. 49-inch Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Maidstone hotel provides complimentary wireless Internet access. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2016.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (on request)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

Village Pub & Grill – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Starbucks – This coffee shop specialises in British cuisine and only serves light fare. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fitness classes on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

This property does not have a front desk. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children may access the hotel pool during limited hours.

Children are allowed in the pool during certain hours and these are subject to change.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of We're Good To Go (UK) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on site
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Private entrance
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10 for adults and GBP 10 for children (approximately)
  • Self-parking fee: GBP 5.00 per night
  • Early check-in fee: GBP 5 (subject to availability)
  • Late check-out fee: GBP 5 (subject to availability)
  • Facilities fee: GBP 5.00 per accommodation, per night and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maidstone Urban Village
  • Maidstone Village
  • Urban Maidstone
  • Urban Village Maidstone
  • Urban Village Resort Maidstone
  • Village Maidstone
  • Village Resort Maidstone
  • Village Urban Maidstone
  • Village Urban Resort Maidstone
  • Village Hotel And Leisure Club Maidstone
  • Village Hotel Leisure Maidstone
  • Village Urban Resort Maidstone Kent
  • Village Hotel Maidstone
  • Village Hotel Maidstone Kent
  • Village Hotel Maidstone Hotel
  • Village Hotel Maidstone Maidstone
  • Village Hotel Maidstone Hotel Maidstone

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
url importing http://www.ebookers.com/Maidstone-Hotels-Village-Hotel-Maidstone.h1050202-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Maidstone-Hotels-Village-Hotel-Maidstone.h1050202-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Maidstone-Hotels-Village-Hotel-Maidstone.h1050202-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.