13 Sep 2018 by Customer service
Dear zetyneny, Firstly, we would like to thank you for taking the time to advise of your recent stay at The Straits Hotel & Suites Melaka.We regret to hear about your experience during your stay with us. First of all, the experiences that you described are not characteristic of the level of service our hotel strives to provide and we apologise your stay was unsatisfactory. We value every comments from you and we will continue reviewing and improving our services. Thank you. Thank you.
The Straits Hotel & Suites offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. There's an onsite business centre. The business-friendly The Straits Hotel & Suites also features tour or ticket assistance, concierge services, and laundry facilities. Free self parking is available. This 3.5-star Malacca City hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free self parking
The Straits Hotel & Suites offers 352 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Guests can make use of the in-room fridges and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Malacca City hotel provides complimentary wired and wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
The Straits Hotel & Suites has a restaurant on site.
Room service is available.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.