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4.0 out of 5

"the room was huge,breakfast was average,had to queue so long and the place itself not pleasant at all unless you get to sit insde which is cery limite ... " More

By a verified traveller on Mon 10 Sep 2018

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Deluxe Twin Room, City View

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£32* Per night/room 25 Oct - 26 Oct

Premier Room, Bathtub, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe King Heritage

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, 2 Bedrooms, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 4 Max

Executive Suite, Bathtub, City View (Straits Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The Straits Hotel & Suites's good location gets good marks from our customers. During your stay, you're just a quick walk from Hatten Square. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant. Built in 2013, this 3.5-star hotel has 352 rooms over 23 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with flat-screen TVs, room service and rainfall showerheads
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Within a 10-minute walk of Dataran Pahlawan Melaka Megamall and Mahkota Medical Center
  • Airport shuttle service available for a fee

The Straits Hotel & Suites ratings based on 1 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Straits Hotel & Suites

Everyone (1)
4 out of 5
the room was huge,breakfast was average,had to queue so long and the place itself not pleasant at all unless you get to sit insde which is cery limited seat,pool was okay but small and no kids pool,sauna was okay too but to small since they were ao many guests during our saty,same goes to elevator,they should have more

Posted by , from malaysia on 10 Sep 2018

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Comment from Hotel Management

13 Sep 2018 by Customer service

Dear zetyneny, Firstly, we would like to thank you for taking the time to advise of your recent stay at The Straits Hotel & Suites Melaka.We regret to hear about your experience during your stay with us. First of all, the experiences that you described are not characteristic of the level of service our hotel strives to provide and we apologise your stay was unsatisfactory. We value every comments from you and we will continue reviewing and improving our services. Thank you. Thank you.

Property Features

The Straits Hotel & Suites offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. There's an onsite business centre. The business-friendly The Straits Hotel & Suites also features tour or ticket assistance, concierge services, and laundry facilities. This 3.5-star Malacca City hotel is smoke free.

  • 352 guestrooms or units
  • 23 levels
  • Built in 2013
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (135 km / 83.9 mi)
  • Property shuttles: Airport shuttle

Room Amenities

The Straits Hotel & Suites offers 352 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Malacca City hotel provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • In-room dining
  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

The Straits Hotel & Suites has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 80.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 34 for adults and MYR 18 for children (approximately)
  • Rollaway bed fee: MYR 80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Straits Hotel Malacca
  • Straits Hotel
  • Straits Malacca
  • The Straits & Suites
  • The Straits Hotel & Suites Hotel
  • The Straits Hotel & Suites Malacca City
  • The Straits Hotel & Suites Hotel Malacca City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.