1 Jul 2019 by Exec Office
Thank you for visiting Five Lakes Resort and taking the time to comment on your visit. We are delighted that all you experienced was enjoyable and your mention of our helpful and welcoming staff is very much appreciated – thank you. It is great to know that you will return in the future. We look forward to welcoming you back. With kind regards
22 Apr 2019 by Exec Office
Thank you for visiting Five Lakes Resort and commenting so positively on the hotel grounds, I shall ensure that our Head Gardener is aware of your feedback. Regards
28 Aug 2018 by Exec office
We have taken on board the negatives you have highlighted in your posting and immediately shared with the respective teams to resolve. Please accept our apologies that this was your experience. Hopefully you mentioned these concerns at the time to one of our team, who would have resolved these issues. Thank you for your feedback.
4 Apr 2018 by Gayleen
Thank you for your feedback following your recent visit to Five Lakes. We are pleased to receive a top score of 5. Hope to see you soon.
21 Feb 2018 by Gayleen
Apologies that there were issues in your accommodation nd I do hope you mentioned tour team, who will always react to remedy soonest. Hope other aspects of your stay were enjoyable though. Thanks for your review. Best regards
6 Feb 2018 by Gayleen
Thank you for reviewing your recent visit to Crowne Plaza Resort Colchester - Five Lakes. Please accept our belated apologies that we did not entirely meet your expectations. We have taken on board your feedback and will review and take action where appropriate. Best regards
25 Oct 2017 by Gayleen
Thank you for your lovely comments. We are delighted to know that you had a great time with us at Five Lakes and found our team to be welcoming and helpful. Hope to see you in the future. With kind regards
25 Oct 2017 by Gayleen
Thank you for your review. We offer our belated apologies that, for the reasons mentioned, you felt we did not meet your expectations on this occasion. Certainly had you mentioned your dissatisfaction at the time, I feel confident we would have resolved any issues you had. I am sorry for the behaviour of other residents which caused noise disturbance, our Night Manager would have intervened had he been aware. Thank you for reviewing your visit to Crowne Plaza Resort Colchester – Five Lakes. Best regards
Five Lakes Resort offers its guests a full-service spa, a golf course, and outdoor tennis courts. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. There's an onsite business centre. Event space at this hotel measures 32292 square feet (3000 square metres) and includes conference centres. An indoor pool, a health club, and a hot tub are also featured at the business-friendly Five Lakes Resort. Self parking is free. This 4-star Maldon hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
Five Lakes Resort offers 194 forms of accommodation with a safe and complimentary bottles of water. Flat-screen televisions come with pay-per-view films. Bathrooms include baths or showers with a deep soaking bath, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Brasserie 1 – This restaurant serves breakfast, lunch and dinner. Reservations are required.
Sports Bar – On-site bar. Guests can enjoy drinks at the bar. Open daily.
Bar Lacu – This cocktail bar only serves light fare. Open daily.
Late-night fare is available from 24-hour room service.
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Spa has 12 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The spa is open daily.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Safety features at this property include a fire extinguisher and a smoke detector. This property advises that enhanced cleaning and safety measures are currently in place.Guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.