4.1 out of 5

"A large hotel within walking distance of Manchesters shopping area. Converted Victorian insurance head office makes it an interesting building. Staff ... " More

By a verified traveller on Tue 08 May 2018

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Hotel Description

Our customers tell us they enjoy the nightlife around Principal Manchester. During your stay, you're just a quick walk from Manchester Palace Theatre. Features include free WiFi in public areas, plus a restaurant and a fitness centre. Built in 1902, this 5-star hotel has 270 rooms over 5 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • All rooms offer deep-soaking bathtubs, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes a fitness centre
  • Guests like the restaurant and room service
  • Steps from Manchester Palace Theatre and Canal Street
  • Cats and dogs welcome for a fee

Urban Double

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£94 per night

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Double Room Single Use

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Deluxe Twin Room

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 2 Max

Principal Manchester ratings based on 19 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Principal Manchester

Everyone (16) Family (1)
5 out of 5
in the centre of Manchester and close to all amenities

Posted by on 20 May 2019

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2 out of 5
Staff were terrible. Looked down to me and my friend eventhough they have no clue who we are. I stay in hotels frequently with my work and i will never recommend your hotel. The guy on the desk not helping at all. Anything i asked i got shot down or dismissed. You need new front of house staff at reception.

Posted by on 29 Apr 2019

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Comment from Hotel Management

3 May 2019 by A MISINA

Dear Anonymous, Thank you for sharing details of your experience whilst staying with us. I am sorry to learn that there were dissatisfied with the interaction you had with a staff member from reception and I would appreciate the opportunity to discuss your experience with you in more detail. I would be grateful if you would send your contact details to me by ringing the hotel. Kind Regards Adelina Misina Duty Manager

2 out of 5
The property has just recently been renovated, the property itself is impressive, the location is ideal and the staff are polite. Where the hotel fails is there is no air-conditioning in ANY of the rooms. Therefore if I felt hot I had to open my windows but not all rooms have windows that could open, being a light sleeper I couldn't keep it open or I would be awake all night. The ensuite bathroom is small by standards, trying to exit the shower, there isn't much space. The breakfast is £15, which is expensive by any standards but it's not worth it. The hotel has the propsects of being a great one but the air-conditioning should be installed in all rooms ASAP as summer approaches.

Posted by on 22 Apr 2019

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Comment from Hotel Management

3 May 2019 by A Misina

Dear Folu, Thank you for providing a review on your recent stay. I am sorry to hear your room was not to your expectations and was too hot. We do have rooms with air conditioning available so should you come to stay with us again, we will be happy to place you in one of these rooms more suited to your needs. We are currently working into getting air conditioning installed in the remaining rooms. Kind Regards Adelina Misina Duty Manager

5 out of 5

Posted by on 2 Mar 2019

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Comment from Hotel Management

16 Apr 2019 by A Misina

Dear Anonymous, Thank you so much for taking the time to rate your recent experience with us at The Principal Manchester. On my behalf and of my team I look forward to welcoming you back soon. Kind Regards, Adelina Misina

3 out of 5
Amazing hotel full of character Room very small and small bed

Posted by on 9 Feb 2019

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Comment from Hotel Management

12 Feb 2019 by Peter Kienast

Dear Anonymous, Thank you for providing feedback on your recent stay. I am saddened to learn that your experience did not meet with your expectations and I would appreciate the opportunity to discuss this with you personally. If you would kindly provide my office with your contact details, I will call you to discuss your experience further. I look forward to hearing from you. Best regards. The General Manager

5 out of 5
I can’t rate this place highly enough, it was fantastic and location also fantastic.

Posted by on 4 Feb 2019

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Comment from Hotel Management

8 Feb 2019 by Peter Kienast

Dear Anonymous, Thank you for your lovely comments about your recent stay. I am so pleased to hear that you enjoyed your stay, particularly our location, and I hope you come to stay with us again soon. Kind regards, Peter Kienast General Manager

3 out of 5
Lovely looking hotel and entrance. Very small room, not like the picture advertised. Room looked like it had been rushed, hair on bed, no bin bags in bins. Snack box thrown together. Breakfast was lovely.

Posted by on 26 Dec 2018

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Comment from Hotel Management

29 Dec 2018 by P Kienast

Dear Jenn, Thank you for sharing details of your experience whilst staying with us. I am sorry to learn that there were aspects of your stay which left you dissatisfied and I would appreciate the opportunity to discuss your experience with you in more detail. I would be grateful if you would send your contact details to me at my office and myself or one of my team will contact you to discuss further. Warm regards. Peter Kienast, General Manager

5 out of 5
Nicest hotel ever , beautiful building , beautiful rooms , excellent staff with lovely little touches thrown in x

Posted by , from Manchester on 21 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Peter Kienast

Dear Jane, I was delighted to read your kind review on your recent stay at The Principal Hotel in Manchester. It's always great to know we have met with our guest expectations and I am pleased to know that you have experienced a pleasant stay with us. I look forward to welcoming you back soon. Kind Regards, Peter Kienast General Manager

5 out of 5
The hotel is fantastic and very very relaxing indeed, I was booked into the Radisson Blu on Peter Street for three nights, the service and standards of the hotel staff are very poor and I would not go there again..I cancelled my room after one night and moved to the Principal Hotel....so amazing and fantastic, the room the hotel the staff the everything is spot on... this will now be my home from home while in Manchester...room 378 please

Posted by , from Oxford UK on 21 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Peter Kienast

Dear Ian, I sincerely appreciate your generous feedback in regards to your recent stay at The Principal Manchester. I was amazed to read your kind compliments towards our level of services as well as towards our amazing building and members of staff in general. It is definitely with great pleasure that I thank you for making us you hotel of choice in Manchester. In the meantime we look forward to the pleasure of welcoming you back. Kind regards, Peter Kienast General Manager

4 out of 5
Great location, lovely staff, lovely room and a great bathroom.

Posted by on 4 Aug 2018

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Comment from Hotel Management

4 Aug 2018 by Peter Kienast

Dear Anonymous, Thank you for taking the time to review your recent experience at The Principal Manchester. I am delighted to know that you have enjoyed so many aspects of your stay. I look forward to the pleasure of welcoming you back. Kind Regards Peter Kienast

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A 24-hour business centre, a limo/town car service, and a meeting room are available. Public spaces have free WiFi. Event space at this hotel measures 25446 square feet (2364 square metres). A fitness centre, multilingual staff, and concierge services are also featured at the luxury Principal Manchester. For a fee, parking is available. This 5-star Manchester hotel is smoke free.

  • 270 guestrooms or units
  • 5 levels
  • 25446 sq ft of conference space
  • 2364 sq. m of conference space
  • Built in 1902
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Manchester (MAN) (14.4 km / 8.9 mi)
  • Train station: Manchester Manchester Oxford Road Station (0.1 km / 0.1 mi)
  • Metro station: St Peters Square Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Principal Manchester offers 270 forms of accommodation with a safe and complimentary bottles of water. 21-inch Flat-screen televisions come with digital channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

The Refuge by Volta – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name of this property was previously The Palace.

This property's elevator (lift) is 55 inches (1.4 meters) wide. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Self-parking fee: GBP 20.00 per day
  • Nearby parking fee: GBP 15 per 24 hours
  • Pet fee: GBP 30 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Hotel Manchester
  • Palace Hotel
  • Palace Manchester
  • Principal Manchester Hotel
  • The Principal Manchester
  • Principal Manchester

You should know

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.