"From the moment we arrived we were greeted by numerous staff who were more than helpful and friendly. They gave us a luxury room with free access to t ... " More

By Louchez on Wed 29 May 2013

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Hotel Description

Our customers tell us that they enjoy the shopping around Melia Marbella Banus. During your stay, you're just a quick walk from Puerto Banus Beach. You'll find features such as free WiFi in public areas, plus 3 restaurants and 2 bars. Built in 1979, this 4-star hotel has 200 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a balcony in each room.

  • Air-conditioned rooms with balconies, plasma TVs and minibars
  • Free WiFi
  • Enjoy international cuisine with garden views at Rio Verde, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes tennis courts, a fitness centre and a sauna
  • Guests have good things to say about the accommodation for the spaciousness and low noise level
  • Steps from Puerto Banus Beach and 14 minutes on foot from Puerto Banus Marina

Premium Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Family Room

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite (Executive Lounge Access)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Room (The Level Lounge Access)

Bed Count 2 Double Beds Maximum Occupancy 2 Max

Melia Marbella Banus ratings based on 11 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Melia Marbella Banus

Everyone (5) Couples (4) Friends (2)
2 out of 5
Horrible view from hotel room Price of sun loungers on premises 100 euro per day Price of drinks ridiculous..

Posted by on 25 Apr 2019

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Comment from Hotel Management

11 May 2019 by Luis Guijo. Guest Experience Manager

Dear Anonymous, We thank you for the time you have taken to leave your review. We are so sad to know we have not reached your expectations. As you could check, our 100€ is for a Balibed experience around the pool, which includes the daily use of the balibed, Moet Chandone, fruit skewers and our personalize waiter assistance. We hope to have a new chance to welcome you back and improve your feedback. Best regards. Guest Experience Department.

2 out of 5
Disappointing hotel where the staff are unfriendly & argumentative. The hotel corridors look like a hospital with little red lights above each door showing the room is occupied, which looks like the "XRay is in Progress". The corridor wall are painted white with no decorative items. The standard room look dated and very basic for 4 Star hotel. Again no decoration on the room walls - just white bare walls ! The breakfast / dining room is totally unimpressive with bare walls and uncomfortable hard seat chairs. On most occasions there was no one in attendance in the morning to show you to your table. The food presentation in the heated enclosures is pathetic and totally impracticable during busy periods. Evening buffet looked very uninviting.

Posted by , from London on 4 Nov 2018

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Comment from Hotel Management

20 Mar 2019 by Guest Experience Department

Dear Pal, We are truly sorry to hear that your stay was not as you have expected. We are sure, however, that your feedback will be really helpful and we will be glad to transmit your comments to the hotel members involved so that actions can be taken in order to correct this Issues. We would like to apologize for the inconveniences you may have had. We hope to have a chance to welcome you back in the future, please consider giving us another opportunity and I am sure we will turn your experience around. Best regards, Guest Experience Department

2 out of 5

Girls Holiday

After booking this hotel based on previous reviews I had expected more, the location is not bad and is about 10/15 min walk from the main area. We had booked two rooms which were booked together however were on opposite ends of the hotel. One room was ready on check in however the other required an extra bed did not have one in there although this was requested prior to book in and also when we checked in. The hotel staff are pretty unhelpful, the phones in the room had no instructions and so would have to walk to the front desk for any information. There were no english channels on the TV which i find strange has there are alot of tourists from the UK who I would expect stay at this hotel. The floor was dirty and didn't seem to be cleaned. All in all very disappointed in the hotel and would not stay here again and would also think twice about booking a Melia hotel in any other destination if these are the standards set.

Posted by on 18 Jun 2013

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5 out of 5

Fantastic hotel

From the moment we arrived we were greeted by numerous staff who were more than helpful and friendly. They gave us a luxury room with free access to the VIP room where we received complimentary food and drink. The staff were more than helpful when booking reservation for multiple restaurants. Overall a fantastic hotel which resulted in a fantastic experience. Would definitely recommend this and will definitely be returning.

Posted by on 29 May 2013

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5 out of 5

shame about the unusual weather

I read reviews about surly staff before i booked this hotel. Probably one word to describe some of the less smiley male staff but they were smart, efficient, polite possibly just a little too formal. Yet the the female personnel in all departments gave excellent service, superb customer recognition when passing guests anywhere in the hotel and close attention to customer service. There is an air of formality that comes across from the male staff, almost as if they have been trained to do so to limit any familiarity. This hotel was excellent value for money and well situated for a short stroll into the port. there is a walk way all the way along the beach to Marbella that is great for exercise, running etc; Very good breakfast with everything hot, fresh and tempting. You name it and it was probably there. I didn't see porridge but then again I didn't ask either. a superb selection was also available at dinner but I did think E29.50 was a bit steep for a buffet

Posted by on 29 Oct 2011

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3 out of 5
Etwas in die Tage gekommenes Hotel. Kein direkter strandzugang

Posted by , from stuttgart on 23 May 2018

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Comment from Hotel Management

14 Jun 2018 by Pedro Estrade

Dear Volker. On behalf Melia Marbella Banus team I thank you for taking the time to leave us your rating. We are working hard to refurbish the hotel; there is a new beach access so now it takes about 2 minutes from the hotel to the beach. We are looking forward to see you again at our hotel. Best regards. Guest Experience Department

4 out of 5

Ihan ok hotelli suht lähellä rantaa.

Hotellissa on kiva, aika iso sisäpiha. Ostari ja tavaratalo kävelymatkan päässä (n. 600 m). Rantaan n. 200 m. Jos tykkää ottaa aurinkoa, niin hyvä idea on ottaa huone, jossa "oma piha". Meillä oli vuokra-auto, saatiin aina parkkiin tien varteen hotellin eteen. Tosin ei oltu ns. Sesonkiaikaan. Hotellista pääsee helposti pihan kautta rantakävely-/pyörätielle, jota pitkin on helppo mennä Marbellan keskustaan. Henkilökunta oli ystävällistä ja ammattitaitoista. Aamiainen oli ihan jees. Hotelli on tarpeeksi kaukana motarista, ei kuulu juurikaan meteliä sieltä. Sanoisin, että jos ei ole pakonomainen tarve ihan meren ääressä majoittua, niin tämä on ok vaihtoehto.

Posted by , from Helsinki on 25 Mar 2017

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Comment from Hotel Management

10 Aug 2017 by GEX Department.

Dear Kaj. I thank you for spending your valuable time and leave us your opinion about your last stay with us. We do thank you for such a description about our hotel. We hope to see you soon at Marbella. Best regards. Guest Experience Department.

5 out of 5

Séjour très agréable en octobre

Pros: tout
Location: Marbella, Puerto Banus, Gibraltar, Malaga et se laisser vivre!
Bel hôtel, magnifique jardin et piscines, à 2 pas de la plage, magnifiques chambres, avec vue sur jardin et piscines. Personnel très accueillants, buffet petit déjeuner et buffet dîner très varié. Nous avons trouvé de tout au petit déjeuner, même en arrivant en dernières minutes :) La piscine intérieure est un plus. L'hôtel est bien placé, cela permet de marcher, soit vers Puerto Banus, soit vers Marbella. Excellent séjour! Merci:) Le plus, j'ai trouvé une bouteille de champagne et un gâteau dans notre chambre à l 'occasion de mon anniversaire,:)

Posted by on 23 Oct 2016

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3 out of 5

Huonenumeroa on helppo väärinkäyttää!

Hotelli oli hieno ja kaikki meni check-outiin asti hyvin. Joku oli ilmoittanut meidän huoneen numerolle kaksi lounasta sekä 24 € arvoisen drinkin ja hotelli halusi laskuttaa meitä tietysti siitä :(. Hyvä fiilis vaihtui heti ja jätti pahan maun suuhun. Hotellissa ei tarkisteta mitään, kuka tahansa voi kävellä baariin tai syömään ja heittää keksimänsä huoneen numeron ja laskuttaa muita asiakkaita. En tiedä miten tälläistä voi vielä tapahtua noin hienossa hotellissa?? Toisissa hotelleissa pitää aina esittää huoneen avain tai muu dokumentti kun käyttää hotellin palveluita, mutta tässä ei. Harmittaa todella paljon jos hotelli laskuttaa meitä nyt jonkun toisen lounaasta.

Posted by on 27 Jan 2015

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5 out of 5

aan te bevelen

zeer goed , alleen het dinner s'avonds is te duur en je moet er om10 uur weg . eten is ok maar drank nog apart te betalen

Posted by on 20 Jan 2015

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Property Features

Melia Marbella Banus offers its guests a marina, an indoor pool, and an outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, A poolside bar, and A bar/lounge. WiFi is free in public spaces. A fitness centre, a sauna, and spa services are also featured at the family-friendly Melia Marbella Banus. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Marbella hotel is smoke free.

  • 200 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1979
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -2
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Malaga (AGP) (59.9 km / 37.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Melia Marbella Banus offers 200 forms of air-conditioned accommodation with minibars and a hairdryer. Rooms open to balconies. 32-inch Plasma televisions come with satellite channels. Bathrooms include a combined bath/shower unit, a bidet and complimentary toiletries. This Marbella hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11 AM.

Rio Verde – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Le Pool Club – Overlooking the pool and garden, this cocktail bar serves lunch, dinner and light fare.

LA HIEDRA – Overlooking the pool, this buffet restaurant specialises in international cuisine and only serves lunch. Open selected days.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Please note: This property’s Half Board and Full Board rates do not include beverages. For more details, please contact the property using the information on the reservation confirmation received after booking.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds.

  • Property Registry Number – H/MA/01133
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Self-parking fee: EUR 18 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melia Marbella Banus Hotel
  • Melia Banus Hotel
  • Melia Marbella Banus
  • Melia Banus
  • Melia Marbella Banus Hotel Marbella
  • Melia Marbella Dinamar
  • Sol Melia Marbella Dinamar

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.