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"I had read some negative reviews before I went so was a bit dubious. But it was what I had expected. All inclusive option and food drinks w ... " More

By a verified traveller on Tue 31 Jul 2018

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Hotel Description

Our customers tell us that they enjoy the WiFi at Eden Andalou Suites, Aquapark & Spa. During your stay, you're just a quick walk from High Atlas. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle. Built in 2008, this 5-star hotel has 250 rooms over 2 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • Air-conditioned rooms with deep-soaking bathtubs, separate sitting areas and LCD TVs
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy a bite to eat at Atlas, a buffet restaurant that serves international cuisine
  • Breakfast served daily for a fee
  • Splash around at the water park with a waterslide or swim in the indoor and 3 outdoor pools
  • Treat yourself to manicures and pedicures, body scrubs or body wraps at LES BAINS DE L' EDEN
  • Services include a free kids' club, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and basketball
  • Guests have good things to say about the accommodation for the spaciousness and nice bathrooms
  • Just a 5-minute drive from Royal Club Equestrian Center and 10 minutes from Cinema Megarama
  • Free local-area shuttle service

Standard Suite (2 persons)

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£96* Per night/room 1 Oct - 2 Oct

Standard Suite

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Suite (Quintuple (2 Adults + 3 Children))

Bed Count 4 Single Beds Maximum Occupancy 5 Max

Standard Suite (Quintuple (jusqu'à 5 adultes))

Bed Count 5 Single Beds Maximum Occupancy 5 Max

Family Suite

Bed Count 4 Single Beds Maximum Occupancy 4 Max

Eden Andalou Suites, Aquapark & Spa ratings based on 22 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Eden Andalou Suites, Aquapark & Spa

Everyone (12) Business (1) Couples (2) Family (5) Friends (1)
4 out of 5

Posted by on 14 Jul 2019

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5 out of 5

Ideal for children

I had read some negative reviews before I went so was a bit dubious. But it was what I had expected. All inclusive option and food drinks was plentiful. Choices of food and also no limit to the drinks. Kids enjoyed the icecream at lunchtime again not limited. At the aquapark there was a restaurant for which you had to pay to eat . I queried and was told the restaurant was run by a different management hence the charges. But then with the all inclusive option I never had the need to buy anything from the restaurant as food was plentiful at the actual hotel.

Posted by , from Midlands on 31 Jul 2018

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3 out of 5

Hotel could be really good, but lets itself down

Pros: The water park is fun, and the overall decor of the hotel is nice
Cons: Don't make people pay to use the gym! Or don't advertise that it is a part of your hotel!
Location: Close to Marrakesh market and town
For an All inclusive you never expect the most amazing food, but this hotel really provides the most average food. Made worse by the very little rotation of dishes. What annoyed me the most about the hotel, is that the gym and spa are completely separate, even though they advertise them as part of the hotel. You actually have to pay £7-8 a day to use the gym!! From a 5 star rated hotel this is just a ridiculous money making scheme, and they should not be surprised that its rarely used! Also they only provide one type of bed, a twin so if you're sleeping with a partner, get ready to get that falling through the middle feeling.

Posted by , from London on 27 Mar 2018

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4 out of 5

Enjoyable trip with family and friends

Hotel very nicely presented but admin on check in and check out very disappointing. Almost refused to let us leave and nearly missed flight on departure due to an incompetent early morning receptionist who wanted us to pay all the city taxes, we had already paid. Spoilt the end! Otherwise rooms lovely food good, but samey and not much choice for children. Long queues for pasta and omelette stations - needed more than one person working these.

Posted by on 2 Apr 2016

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4 out of 5

Overall Good Value for Money

When you first Arrive your impression is 4* plus and well worth the money. The Wifi works but is not the best in all areas. The Hotel is approx 4-5 miles away from anywhere so the only way out is by the Free Shuttle Bus (You need to book in advance as there are only 12 spaces each way). Taxi is around £12 out (Hotel take a cut) and £9 back. The Medina Square is something everybody should go to but be aware that everybody wants your money including somebody offering to take a photo of you! the New Square has a KFC/Mcdonalds/H&m/Zara for those who like to get out and about. As per many reviews the Animation team make the Holiday and are not to pushy and will always spend time with you each day. Overall good value for money compared to some others in the area.

Posted by on 20 Feb 2016

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1 out of 5

very poor very dirty i feel sorry for my self you let me down

very poor not good tiered of it no help from any one in the hotel

Posted by on 7 Sep 2012

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4 out of 5
Le personelaimable.jai bien aibon rapport qualite prix .bel endroitme

Posted by on 30 Aug 2019

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5 out of 5
Le cadre magnifique ameliorer le nombre d'activités

Posted by on 19 Jun 2019

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3 out of 5
Belle hôtel bien représentatif d un 5 étoiles dommage que le personnel ne soit pas accueillant. Ils sont là pour être là dans l’ensemble aucun effort limite si il vous adresse la parole.

Posted by on 6 Apr 2019

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3 out of 5
Bio Essen ohne Kräuter ohne Käse ohne Salmon, Im Pool in 3 Tagen 2 Personen verletzt wurden, eckige Steine, Stücke von Glas am Boden.... 3 Sternen passt besser meiner Meinung nach. Nur die Animation ist perfekt, Danke an Meriam und Mehdi für sportlichen Stunden ( übrigengs habe keinen Fitnesssaal im Hotel gefunden, und SPA war ziemlich teuer im vergleich mit Swiss Therme bei ins)

Posted by on 27 Mar 2019

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About the Eden Andalou Suites, Aquapark & Spa

Location Km 4, Route d'Amezmiz, Tameslouht, 40000

Renovations + Closures

This property will be closed from 13 November 2019 until 20 December 2019 for renovations and will resume operation once the renovation has been completed (completion date subject to change).

This property is closed from 13 November 2019 to 20 December 2019 (dates subject to change).

 

All-inclusive Details

All-inclusive room rates at Eden Andalou Suites, Aquapark & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Buffet meals, snacks and beverages included
  • Dining and beverage availability is limited at one or more venues
  • Limited gourmet or à la carte dining

Entertainment

  • On-site entertainment and activities

Not included

  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities
  • Gratuities
  • Taxes

  • Taxes not included
  • All meals served buffet style
  • On-site entertainment and activities included
  • À la carte or gourmet dining is limited
  • Number à la carte or gourmet meals -
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Gratuities not included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • One or more venues limit dining availability
  • Childcare not included
  • One or more venues limit beverages
  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • All on-site activities, facilities and equipment included
  • Off-site tours not included
  • Room service not included
  • Minibar not included

Property Features

Some rates at Eden Andalou Suites, Aquapark & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Eden Andalou Suites, Aquapark & Spa, you'll find a full-service spa, a water park (surcharge), and 3 the outdoor swimming pools. There are 2 restaurants and 3 coffee shops/cafés, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference centres. An indoor pool, a kid's pool, and a fitness centre are also featured at the luxury Eden Andalou Suites, Aquapark & Spa. A free area shuttle within 9 km is available. Free self parking is available. Smoking is allowed in designated areas at this 5-star Tameslouht hotel.

  • 250 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2 dining venues
  • 3 coffee shops
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 2008
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Marrakech (RAK-Menara)
  • Property shuttles: Free area shuttle within 9 km; airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Eden Andalou Suites, Aquapark & Spa offers 250 forms of air-conditioned accommodation with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, a bidet, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

Atlas – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Jazz Bar – On-site bar.

Le Fès – This restaurant specialises in Moroccan cuisine. Reservations are required.

Bar Mimosa – On-site bar. Open selected days.

Bougainvillier – On-site bar. Open selected days.

Late-night fare is available from room service (during limited hours).

Nearby Activities

3 the outdoor swimming pools are on site along with an indoor pool. In addition to a kid's pool, other recreational amenities include a water park (surcharge), a steam room and a fitness centre.

Guests aged under 15 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site

Spa Services

LES BAINS DE L' EDEN has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a steam room and Turkish bath/hammam.

Guests under 15 years old are not allowed in the spa.

  • Steam room in spa
  • Number of treatment rooms 10
  • Minimum age to access spa is 15
  • Couples treatment rooms
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible path of travel
  • Accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests with Half Board plans must book meals in advance. Contact the office using the information on the reservation confirmation received after booking.

Swimming pools in Eden Andalou Aquapark & Spa will be partially heated from 20 October 2018 to 20 March 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property's Half Board rates do not include free access to Eden Aquapark. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • Cash or credit card deposit required
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 100.00
  • New Year's Eve (31 December) Gala Dinner per child: EUR 50.00 (up to 11 years old)
  • A tax is imposed by the city: EUR 4 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 20 per person (one way)
  • A facilities fee includes use of:

  • – Fitness facilities
    – Spa
    – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eden Andalou
  • Eden Andalou All Inclusive
  • Eden Andalou Aquapark Hotel Tameslouht
  • Eden Andalou Aquapark All Inclusive
  • Eden Andalou Aquapark All Inclusive Hotel
  • Eden Andalou Aquapark All Inclusive Hotel Marrakech
  • Eden Andalou Aquapark All Inclusive Marrakech
  • Eden Andalou Hotel Marrakech
  • Eden Andalou Marrakech
  • Eden Andalou Spa And Resort
  • Eden Andalou Aquapark Hotel Marrakech
  • Eden Andalou Aquapark Tameslouht
  • Eden Andalou Aquapark Marrakech
  • Eden alou Aquapark Tameslouht
  • Eden Andalou Suites, Aquapark & Spa Hotel
  • Eden Andalou Suites, Aquapark & Spa Tameslouht
  • Eden Andalou Suites, Aquapark & Spa Hotel Tameslouht

You should know

  • Eden Andalou Suites, Aquapark & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.