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"Staff were polite, prompt & helpful. A shame that the hotel pool area does not have the best location for sun bathing, but there are moments when it ... " More

By a verified traveller on Mon 13 Nov 2017

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Standard Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£96* Per night/room 24 Jun - 25 Jun

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The free breakfast at Hivernage Hotel And Spa gets good marks from our customers. During your stay, you're just a quick walk from Bab El Djedid. You'll find features such as free WiFi in public areas and free valet parking, plus 2 bars. Built in 2004, this 5-star hotel has 85 rooms over 6 floors. Each room includes amenities such as free WiFi and a balcony.

  • Air-conditioned rooms with balconies, 24-hour room service and satellite TV
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include a restaurant, 3 coffee shops/cafés, a poolside bar and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with hydrotherapy, body scrubs or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests speak favourably about the location's nightlife and the helpful staff
  • Within a 15-minute walk of Avenue Mohamed VI and Menara Mall
  • Airport pick-up and local-area shuttle service available for a fee

Hivernage Hotel And Spa ratings based on 31 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hivernage Hotel And Spa

Everyone (5) Couples (14) Business (1) Family (1) Friends (7) Other (1)
5 out of 5

Comfortable, Good location & Decent Staff

Staff were polite, prompt & helpful. A shame that the hotel pool area does not have the best location for sun bathing, but there are moments when it does. However, ideal spot for nearby walking distance restaurants, lounges and clubs.

Posted by , from London, England on 13 Nov 2017

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5 out of 5

Would definitely recommend to everyone

Its close to Jma el fenaa, its located in the new city - very clean and friendly staff! Would recommend to everyone. Close to all the good restaurants. Can walk to different places.

Posted by , from London on 12 Nov 2017

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2 out of 5

Marrakesh

Although the hotel was in a good location, it was let down by poor staff service: The electrics played up twice during our 6 night stay, it took 5 calls just to get a bath towel which arrived the following day, our request for an iron was delayed and again received it the following day and lastly the staff at the spa were very inexperienced and very unprofessional, making the whole experience extremely uncomfortable and embarrassing.

Posted by on 7 Oct 2015

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4 out of 5

glad we stayed here

Spent four nights here. Located just outside the city wall, so only 20min walk into the heart of Marrakech, but also only 15min taxi ride from airport. Had a standard room which was spacious, clean and comfortable. Only issue was people above us wore high heals which we could hear at 2am when they returned from a night out. Staff pleasant and always helpful, the concierge arranged a day trip to the Atlas Mountains for us which was a great day out. After manic days bartering in the souks, we enjoyed returning to the hotel's roof top bar for drinks and spectacular views of the city.

Posted by on 25 Mar 2014

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4 out of 5

Good location

Good location. Nice rooms, nice pool. Staff could have been friendlier. The spa was not in use when we were there.

Posted by on 14 Oct 2013

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4 out of 5

great location

The hotel was perfect for walking to all parts of the city; it was in a smart location and not noisy.The room, staff and spa were good and the evening meal we had was superb. However we felt we were overcharged in some areas - our breakfast was 100x more expensive than the local cafes and the airport shuttle was convenient but 4x a local cab price. A safe option and nice hotel but perhaps we will go more Moroccan next time.

Posted by on 15 Dec 2012

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5 out of 5

Luxurious short stay getaway

The hotel is stunning, the website pictures really do not do it justice. The hotel was modern and stylish with a gorgeous rooftop bar that was empty! Great views, great location, relaxing spa experience and delicious food at the restaurant. I will definitely be returning next year!

Posted by on 18 Oct 2012

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4 out of 5

Great Luxury Experience!

Amazing location- about a 10 minute walk from Koutoubia Mosque & 15 minute walk from the main square. Opposite La Perla and Louis Vuitton, if you fancy a spot of shopping & across the road from Silver nightclub, so you can dance the night away before a 30 second stroll back to your hotel room! Up-market neighbourhood, which is clean, safe and in beautiful surroundings. Friendly and very helpful staff, clean & beautifully decorated rooms, amazing but slightly costly spa facilities. Great restaurant and rooftop bar, as well as poolside lounge area. Overall an amazing experience but be prepared to splash the cash a little, as a bottle of water in the hotel can cost up to £3 & spa treatments are brilliant but very similar to London prices!

Posted by on 15 Sep 2012

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5 out of 5

Amazing hotel

I'm a relatively well travelled being so can say with some confidence that this is an extremely nice hotel. The big international chains can't match it for charm and unique decor nor attentiveness of staff. Its ideally located right next to the Louis Vuitton shop and the exceptionally nice (but pricey) Palais Jad Mahal restaurant/bar. Wifi (free) was available throughout the hotel in all the public places as well as rooms (well the one I stayed in anyway - 403). The spa, the gym, the bar, the restaurant and cafe/bakery were all very very good. Overall a delight to stay in.

Posted by on 9 Jul 2012

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5 out of 5

Fantastic holiday

Hotel standard was great, cannot fault the staff or service. Really enjoyable, recommend it.

Posted by on 6 Jul 2012

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Property Features

Hivernage Hotel And Spa offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as 3 coffee shops/cafés and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Free breakfast is available daily. Public spaces have free WiFi. A business centre, a meeting room, and a limo/town car service are available. A kids' pool, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury Hivernage Hotel And Spa. A shuttle from the airport to the hotel (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Marrakech hotel.

  • 85 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • 3 coffee shops
  • Built in 2004
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Deli
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Marrakech (RAK-Menara) (5 km / 3.1 mi)
  • Train station: Marrakech Central Station (3 km / 1.9 mi)
  • Property shuttles: Airport pick-up and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hivernage Hotel And Spa offers 85 forms of air-conditioned accommodation with minibars and espresso makers. Rooms open to balconies. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Marrakech hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Combined shower/bath
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board available
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Hivernage Hotel And Spa has a restaurant on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 700.0 per night.
  • Cots (infant beds) are available for MAD 300.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 28.60 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 300 per vehicle (one-way)
  • Crib (infant bed) fee: MAD 300.0 per night
  • Rollaway bed fee: MAD 700.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hivernage Hotel
  • Hotel Hivernage
  • Hivernage Hotel Spa
  • Hivernage Hotel And Spa
  • Hivernage Hotel Marrakech
  • Hivernage Hotel Spa
  • Hivernage Hotel And Spa Hotel
  • Hivernage Hotel And Spa Marrakech
  • Hivernage Hotel And Spa Hotel Marrakech

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.