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"The hotel is defo not 5star. It looks grand from the outside. The pool may give the look of a 5 star but it most certainly is not. I would not go back ... " More

By a verified traveller on Tue 09 Aug 2016

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Hotel Description

Our customers tell us that they enjoy the free breakfast at Kenzi Menara Palace & Resort. During your stay, you'll be connected to a shopping centre and just a quick walk from Avenue Mohamed VI. Free WiFi in public areas, free valet parking and 2 restaurants are available. Built in 2008, this 5-star hotel has 236 rooms over 2 floors. All rooms offer free WiFi and spring water bathtubs.

  • Air-conditioned rooms with balconies, spring water baths and separate sitting areas
  • Free buffet breakfast offered
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body wraps, facials or body treatments at O-SPA By Kenzi
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a health club and a sauna
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Avenue Mohamed VI and a 4-minute drive from Menara Mall
  • Airport shuttle service available for a fee

Deluxe Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£99* Per night/room 31 Mar - 1 Apr

Deluxe Triple

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deluxe Single Room, Garden View

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Senior Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Senior Suite, Pool View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deluxe Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Kenzi Menara Palace & Resort ratings based on 67 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Kenzi Menara Palace & Resort

Everyone (10) Couples (28) Business (2) Family (17) Friends (7) Other (1)
3 out of 5

Some aspects are great and others are awful

The hotel is defo not 5star. It looks grand from the outside. The pool may give the look of a 5 star but it most certainly is not. I would not go back at all but feel bad for the staff who clearly work so hard and are being let down by aspects of the hotel that they have no control over like the food and the air conditioning.

Posted by on 9 Aug 2016

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Comment from Hotel Management

16 Nov 2016 by Mrs Ibtissam JAMILI, General manager

Dear guest, Thank you for choosing the Kenzi Menara Palace, also for the time you spend to share your brief comment with Expedia. I have noted carefully remark you have specified, and I will transfer each of them to the concerning department. In the wish to see you soon again among us,

5 out of 5

Honeymoon

Really beautiful and clean hotel! Loved the food and people are very helpful at the hotel. It is worth visiting it, I would love to visit again! The only thing is that the wifi is slow.

Posted by on 12 Apr 2016

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5 out of 5

Well worth a visit

Great hotel with good customer service, food was of a good standard although if staying for a week could be a little repetitive. We would visit again and would recommend to others.

Posted by on 24 Feb 2016

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5 out of 5

Fantastic Stay at Hotel Kenzi Menara Palace

We stayed for 7 nights at this Hotel and it exceeded our expectation in all ways. We were given a family suite that was quite spacious, had a super king size bed and two single beds. It had all amenities except a iron and a board. That's why I had given in 4 star. It was cleaned every day by house keeping staff. The staff were friendly although a few were not able to converse in English. If you know little French, it would be helpful to get a conversation. The checking in was smooth without a problem and we were given a warm welcome. Passport details were taken but we were not kept waiting. Wifi was great and our two kids were able to access you tube videos simultaneously. The music and the movies of the entertainment section wasn't working and so we were not able to get much out of the two flat screen TV's provided to us as there was no English Channel. We found the lunch and dinner buffet to be costlier. If we had explored the full board and inclusive options instead of breakfast only, we could have spent less on the food. There was a cinema theatre and a mall just behind the hotel (10 minutes walk) and it was convenient to get milk and other items for the kids from the super market. Pounds in cash can be converted Moroccan Dirhams at the hotel. We used the hotel to book transport to go around Marrakech for excursions and with a bit of bargain you may get a good deal.

Posted by on 11 Jan 2016

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4 out of 5

Family Trip

Hotel was great. Staff were very accommodating and helpful. I have to give a big shout to the Head Concierge, Charif and also Receptionist Fatima. Both were amazing. Speak clear English and were very very helpful. Also Mr Rene. The Director Generale. He was hands on. I saw him at 6:30 am in the restaurant in his shirt putting out glasses and dishes. He his very very hands on and doesn't wait for anyone to do a job. He gets on with it. Overall. I was very happy with the hotel and the staff. One last comment. Please heat up the water in the swimming pool. It's a leap of faith the first time you jump in!!!

Posted by on 5 May 2015

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5 out of 5

Perfect retreat away from the mania of the medina

This hotel is fantastic, rooms are exceptional, spacious, comfortable and very clean. Most of the staff are brilliant. It's well worth going all inclusive here as it is a short taxi drive into the centre which you would need to take for every meal at a coat of approx 70dirhams and no other restaurants locally only those in other hotels. The food choice is excellent there are three restaurants a moroccan which has live music every evening the menu changes every Monday an Italian a la carte for which the menu is always the same and a buffet which changes options daily. The buffet is out of this world you couldn't ask for more there is a wide range of options at every meal. The only improvement they could make would be motivating the pool bar staff during the busy periods we did find there would be a long queue at times and the manager would just sit there watching rather than helping behind the bar and the waiters would not assist in making drinks they would just stand waiting for the kitchen to bring out meals. Overall a fantastic holiday in a lovely hotel. Readers may be pleased to hear another pool has just been built which is heated, so if you are travelling in the cooler months you will now be able to have a swim without freezing! There is also a small indoor pool within the spa. My top tip would be to book a ground floor pool facing room on the east side of the hotel, you will then have a garden area little overlooked which catches the sun all day. This is our second visit to this hotel and I can say, though we have now seen all we wish of marrakech (particularly the medina!) we would revisit this hotel if we ever take a weekend break as it guarantees sunshine, relaxation and reinvigoration.

Posted by on 3 Aug 2014

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5 out of 5

Fabulous!

Enjoyed our time here tremendously - the hotel is wonderful, luxourious, well looked after and beautiful. The staff are all friendly and helpful. I thouroughly enjoyed our time here as did my family and look forward to returning

Posted by on 16 Apr 2014

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3 out of 5

Not quite there

The good: large rooms; nice decor throughout the hotel; comfortable outdoor area with huge swimming pool; free mini-bus to the medina; tasty food in the Moroccan restaurant. The bad: incredibly noisy bedrooms, especially those with an interconnecting door - could hear all the neighbours' conversations and toilet habits; wildly expensive food and drinks - £5 for a tiny beer and £10 for a burger and chips (pricier than London!); convoluted and lengthy check-in process that involves signing an agreement to allow the hotel to 'block' $200 on your credit card.

Posted by on 2 Apr 2014

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4 out of 5

family getaway

Hotel was very nice,only the food let it down, On the web site there was more choose of food, the breakfast was always cold, and when we did look at eating in the evening, it was a cold buffet. Also the tea and coffee in the room, you had to pay for the teas and coffee, I have never had to pay for them before in all other hotel.

Posted by on 24 Sep 2013

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1 out of 5

Not a 5 Star Guest Experience!

Very disappointing primarily due to the poor guest care. Hotel information promised much. Actual experience was exceptionally poor. Facilities were just about OK BUT the staff attitude is appalling. Check-in procedure unwelcoming and rushed - nothing explained. All food and beverage staff spent most of their time standing around chatting rather than proactively looking after guest needs. Breakfast OK but staff had to be chased for everything - hot drinks, napkins etc. Lunches from snack bar inconsistent and bland. Making a fast buck was the order of the day; even the little sachets of tea/coffee etc in the room were chargeable! Questionable approach of concierge team in the organisation of tours. Hotel shuttle bus inflexible; last minibus into Jemaa El Fna was 5pm even though the same bus left the hotel at 7pm to do the last collection in the same place though guest couldn't use this to travel in! We believe this was a ruse to get people to eat at the hotel rather than going into the centre. Wouldn't stay here again. Wouldn't recommend.

Posted by on 19 Sep 2013

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About the Kenzi Menara Palace & Resort

Location Av. Mohamed VI, Zone Agdal, Marrakech, 40000

All-inclusive Details

  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • All meals served buffet style
  • Additional gratuities accepted
  • All on-site activities, facilities and equipment included
  • Airport transfers not included
  • Gratuities not included
  • Room service not included
  • Minibar not included

Property Features

Kenzi Menara Palace & Resort offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. There are 10 meeting rooms available. An outdoor pool, a kids' pool, and a health club are also featured at the luxury Kenzi Menara Palace & Resort. Self parking and valet parking are free. This 5-star Marrakech hotel is smoke free.

  • 236 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 2008
  • Buffet breakfast (free)
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Marrakech (RAK-Menara) (5.3 km / 3.3 mi)
  • Train station: Marrakech Central Station (5.1 km / 3.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Kenzi Menara Palace & Resort offers 236 forms of accommodation with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, spring water baths, bathrobes and slippers. This Marrakech hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Sitting area
  • Spring water bath
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Bidet
  • Desk
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast.

Insense – On-site restaurant. A children's menu is available.

Saoussane – This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Beach yoga on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Mountain biking nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

O-SPA By Kenzi has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • One child stays free
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 28.6 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A facilities fee includes use of:

  • – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kenzi Menara
  • Kenzi Menara Palace
  • Kenzi Menara Palace All Inclusive
  • Kenzi Menara Palace All Inclusive Hotel
  • Kenzi Menara Palace All Inclusive Hotel Marrakech
  • Kenzi Menara Palace All Inclusive Marrakech
  • Kenzi Palace
  • Menara Palace
  • Kenzi Menara Palace Hotel Marrakech
  • Kenzi Menara Palace Marrakech
  • Kenzi Menara Palace Hotel
  • Kenzi Menara Palace Resort Marrakech
  • Kenzi Menara Palace Resort
  • Kenzi Menara & Marrakech
  • Kenzi Menara Palace & Resort Hotel
  • Kenzi Menara Palace & Resort Marrakech
  • Kenzi Menara Palace & Resort Hotel Marrakech

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • The property is a member of Preferred Hotels & Resorts.
  • Groen Nogle (Green Key)
url importing https://www.ebookers.com/Marrakech-Hotels-Kenzi-Menara-Palace-&-Resort.h2097528-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.