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"Hotel could do with some updating, it is clean but basic. Room was a great size, shower could do with being replaced, if I was staying for a holida ... " More

By a verified traveller on Thu 24 Jan 2019

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Hotel Description

During your stay at Zalagh Kasbah Hotel and Spa, you're just a quick walk from Avenue Mohamed VI. Free WiFi in public areas, free self-parking and a full-service spa are available. Built in 2009, this 4-star hotel has 344 rooms over 3 floors. Free WiFi and private pools are available in all rooms.

  • Air-conditioned rooms with private pools, pillowtop beds and 24-hour room service
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Agdal
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments, massages or facials at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Steps from Avenue Mohamed VI and 13 minutes by car from Jemaa el-Fnaa

Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£53* Per night/room 12 Jun - 13 Jun

Family Suite

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Double Room, Pool View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room, Balcony

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Zalagh Kasbah Hotel and Spa ratings based on 4 verified reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Zalagh Kasbah Hotel and Spa

Everyone (2) Friends (2)
3 out of 5
Hotel could do with some updating, it is clean but basic. Room was a great size, shower could do with being replaced, if I was staying for a holiday I would have liked something better.

Posted by on 24 Jan 2019

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Comment from Hotel Management

30 Jan 2019 by HAMZA ESSABAR

Dear client We would like to thank you for taking time to write about your experience in our hotel. In addition to that, we would like to apologise because you were not satisfied during your accommodation in our hotel. However, we would like to assure that we have taken your notes into consideration to improve the level of our service. We would love to have a second chance with you in the near future Best wishes hamza ESSABAR Guest relation responsible

1 out of 5

“Terrible customer service and awful value for money”

As soon as we arrived we were made to feel like an inconvenience to the reception staff who didn't give us any information about our stay and simply pointed us in the direction of a room. The room, although nice enough, boasted stained bedding, towels with holes in and hairs in the dirty bathtub. At dinner we were made to feel like second class citizens as we hadn't originally booked an evening meal. We were given conflicting information about the price by reception and the restaurant and faced a barrage of abuse from the aggressive restaurant manager when we raised the issue that the price was incorrect and the chicken was undercooked. He later tried to resolve this by plying us with free drinks when we complained about the service at reception. The food in general is mass produced, badly cooked and horrendously overpriced, along with the drinks. On a positive note, the ladies at the spa are wonderful and we had an amazing hammam to finish our visit. In summary, I would not recommend this hotel unless you like being ripped off and paying for terrible customer service. Believe me, you will get better service at a £15 a night riad in the medina and get to see the real Morocco.

Posted by on 29 Oct 2012

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1 out of 5
Un séjour horrible mes vacances ont été gâchés en effet e booker m a vendu un tout compris qui n’existe pas et en plus l hôtel regorgeait de cafard problème de transat tous les jours pas assez de transat les serviettes ne sont pas remises avant 19h et prise le matin à 8h Une femme de chambre vient frapper à la porte tous les matins des 8 heures les récupérer et ne les rend que vers 19h Lorsque j ai été à l accueil pr réclamer on me dit d aller attendre dans Ma chambre 2heures plus tard toujours rien Tous les matins problèmes de tasses d assiettes de verre on attend mais rien ne se passe j ai eu l impression de faire la manche pour chaque demande Un directeur fort aimable mais un personnel incompétent j ai économisé un an pour cette semaine et je suis dégoûtée d avoir perdu mon argent dans cet hôtel indigne de ces 4etoiles

Posted by , from 59155 on 27 Aug 2018

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Comment from Hotel Management

4 Sep 2018 by SOUKAINA L

Cher client, Merci d'avoir pris le temps d'écrire votre commentaire. Nous sommes désolés de savoir que vous n’avez pas aimé votre séjour dans notre hôtel. Nous aimerions que vous sachiez que nous avons tenu compte de vos remarques pour apporter les changements nécessaires. Si vous avez des suggestions, n'hésitez pas à nous contacter. Nous espérons vous voir bientôt. Cordialement, Zalagh Kasbah Hotel & Spa.

5 out of 5

Bon produit

Hôtel bien entretenu, propre, personnel aimable et poli. Chambre spacieuse et agréable, superbe piscine. Petit bémol mais petit concernant le petit-déj, peu de choix. Bonne prestation

Posted by on 23 Nov 2011

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About the Zalagh Kasbah Hotel and Spa

Location Zone Touristique Agdal, Marrakech, 40000

Property Features

Zalagh Kasbah Hotel and Spa offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference centres. A kids' pool, spa services, and a library are also featured at the business-friendly Zalagh Kasbah Hotel and Spa. Self parking is free. Smoking is allowed in designated areas at this 4-star Marrakech hotel.

  • 344 guestrooms or units
  • 3 levels
  • 3 buildings
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 2009
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Marrakech (RAK-Menara) (7 km / 4.3 mi)
  • Train station: Marrakech Central Station (6.2 km / 3.9 mi)
  • Parking: Free self parking

Room Amenities

Zalagh Kasbah Hotel and Spa offers 344 forms of air-conditioned accommodation with private pools and minibars. Pillowtop beds feature premium bedding. 32-inch Plasma televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

  • Private pool
  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Fridge
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Agdal – This restaurant specialises in international cuisine.

Le Patio – This poolside café only serves light fare.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Spa Services

The on-site spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a spa tub and Turkish bath/hammam.

  • Spa tub in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 500.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Zalagh Kasbah Hotel and Spa

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No pets or service animals allowed
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MAD 19 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MAD 75 for adults and MAD 50 for children (approximately)
  • Rollaway bed fee: MAD 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Zalagh Kasbah
  • Kasbah Hotel
  • Kasbah Zalagh Hotel
  • Zalagh Kasbah
  • Zalagh Kasbah Hotel
  • Zalagh Kasbah Hotel Marrakech
  • Zalagh Kasbah Marrakech
  • Zalagh Kasbah Hotel Spa

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.