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4.2 out of 5

"Excellent location, good shower and bed. Easy walk to metro station. " More

By a verified traveller on Mon 16 Sep 2019

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Comfort Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£69* Per night/room 19 Jun - 20 Jun

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the comfortable beds at Best Western Hotel du Mucem. During your stay, you're just a quick walk from Old Port of Marseille. Free WiFi in public areas, a snack bar/deli and a 24-hour business centre are available. Built in 2011, this 3-star hotel has 29 rooms over 5 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned accommodations with 24-hour room service, flat-screen TVs and premium bedding
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests like the accommodation for the comfy beds, spaciousness and low noise level
  • Steps from Old Port of Marseille and 8 minutes by car from Grand Port Maritime de Marseille
  • Pets welcome for a fee

Best Western Hotel du Mucem ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Hotel du Mucem

Everyone (1) Couples (1) Family (1) Friends (1)
5 out of 5
Excellent location, good shower and bed. Easy walk to metro station.

Posted by on 16 Sep 2019

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Comment from Hotel Management

18 Oct 2019 by Aurélie

Dear sir, Thank you very much for taking the time to share your impressions. We look forward to welcome you again ! Best regards, Aurélie

2 out of 5
Aimé : le bonjour de l hotelier Puis : Chambre vetuste, sdb ignoble (entend l ecoulement d eau des voisins, odeur perstilentielle de la sdb, serviettes ...usagées en tout cas absolument pas juste sortie de la machine a laver. Restaurant a coté ; java jusqu a minuit trente et TOUT l hotel résonne de tous types de bruits Enfin : au départ le lendemain matin : l hotelier retient ma caution de 100€ "le temps que la gouvernante arrive et vérifie la chambre" !!!! Message envoyé à Best Western service client : AUCUNE réponse. Moralité : indécent que Ebookers ne soit pas en mesure de flagger en rouge ce type d etablissement : vos commentaires a son sujet sont, au contraire tres positif : j imagine sans meme aucun vérification HOTEL IGNOBLE

Posted by on 13 Dec 2019

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Comment from Hotel Management

13 Feb 2020 by Stéphanie.

Bonjour, Nos réponses étant refusées je ne peux rien ajouter. Cordialement.

4 out of 5

Pratique près du Mucem

Pros: Tout
Location: Le port de la Joliette qui a beaucoup changé . Voir les terrasses du Port
Top pour un week end à Marseille ,très bien petit dej. Impeccables merci Cl cornu

Posted by , from morges .ch on 1 Feb 2017

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5 out of 5

Appréciation

Personnel très agréable; logé au 5ème étage, le seul regret c'est qu'il n'y ai pas de rideau occultant au velux de la chambre

Posted by on 16 Aug 2013

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4 out of 5

Kokonaisarvostelu

Hotelli oli hyvä ja sijainti myös mutta henkilökunta voisi opetella englantia niin asiointi olisi helpompaa.

Posted by on 2 Jun 2013

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5 out of 5

gutes Hotel

ich bin mit dem Aufenthalt im Hotel du Mucem sehr zufrieden. Sehr zentrale Lage, saubere Zimmer mit guter Ausstattung und eine freundlicher Service.

Posted by on 15 Apr 2013

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a 24-hour business centre on site. Best Western Hotel du Mucem also features vending machine, concierge services, and complimentary newspapers in the lobby. This 3-star Marseille hotel is smoke free.

  • 1 building
  • 29 guestrooms or units
  • 5 levels
  • Built in 2011
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Marseille Saint Charles Station (1.4 km / 0.9 mi)
  • Metro station: Joliette Station (0.4 km / 0.3 mi)

Room Amenities

Best Western Hotel du Mucem offers 29 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 40-inch Flat-screen televisions come with digital channels. Bathrooms include baths or showers with a hydromassage showerhead. This Marseille hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Safe
  • Telephone
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 15 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 10 per pet, per day
  • Weight limit: 18 lbs Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 15 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 12
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 15
  • Property does not offer on-site COVID-19 testing
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12 for adults and EUR 12 for children (approximately)
  • Nearby parking fee: EUR 15 per day (1 ft away)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Mucem
  • Best Western Hotel Mucem Marseille
  • Best Western Mucem
  • Best Western Mucem Marseille
  • Best Du Mucem Marseille
  • Best Western Hotel du Mucem Hotel
  • Best Western Hotel du Mucem Marseille
  • Best Western Hotel du Mucem Hotel Marseille

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.