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4.0 out of 5

"3-5 minutes walk from the room to the Haram. Room size was good. On our first night, there was a power cut for over 4 hours (12am to 4:30am) and the r ... " More

By a verified traveller on Sun 07 Apr 2019

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Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Al Marwa Rayhaan by Rotana. During your stay, you'll be connected to a shopping centre and just a quick walk from Great Mosque of Mecca. You'll find features such as free WiFi in public areas and free valet parking, plus 2 restaurants. Built in 2006, this 5-star hotel has 524 rooms over 25 floors. All rooms offer free WiFi and fireplaces.

  • Air-conditioned rooms with fireplaces, separate sitting areas and 24-hour room service
  • Free WiFi
  • Free secured valet parking
  • Enjoy a bite to eat at Al Bayt, a diner that serves international cuisine
  • Self-service breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and a porter
  • Guests have great things to say about the location and the size of the guestrooms
  • Just a 4-minute walk from Well of Zamzam and 5 minutes on foot from Great Mosque of Mecca
  • Airport shuttle service available for a fee

Al Marwa Rayhaan by Rotana ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Al Marwa Rayhaan by Rotana

Everyone (1)
3 out of 5
3-5 minutes walk from the room to the Haram. Room size was good. On our first night, there was a power cut for over 4 hours (12am to 4:30am) and the reception staff was clue less, didn't provide any emergency light despite telling them about my one year old baby. Cleaning staff was good but carpets require wet wash now, hoover was not sufficient to remove dust. Breakfast was very good but on our last day we struggled to find a table, then was asked to go to the 11th floor restaurant which they were not opening, so after complaining the manager (Pakistani - Idrees, if am not wrong) came down with me but they eventually opened 11th floor one. Salah (receptionist) promised to change the room when I checked in but probably they didn't find any other room as it was so busy.

Posted by on 7 Apr 2019

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Comment from Hotel Management

13 Jun 2019 by Mona Saigh

Dear ِGuest, Thank you for your recent comment regarding Al Marwa Rayhaan in Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your stay at our Hotel .However for all the other comments regarding the negative part we will work on it to correct with the necessary action in the future. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely Front Office Manger Mona Saigh

5 out of 5
Excellent location, very close to Haram. Very friendly and polite reception staff named Hassan and Razaz, Allowed early check in and room upgrade, Room is spacious and clean with reasonable toiletries and tea tray. Ploolite room service, room service manager Samir was very attending and caring with continuous check of our comfort. Breakfast buffet is full of varities.

Posted by on 1 Feb 2019

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Comment from Hotel Management

13 Jun 2019 by Mona Saigh

Dear ِGuest, Thank you for your recent comment regarding Al Marwa Rayhaan in Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your stay at our Hotel .However for all the other comments regarding the negative part we will work on it to correct with the necessary action in the future. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely Front Office Manger Mona Saigh

Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. Public spaces have free WiFi. Business amenities include a business centre, coworking spaces, and a limo/town car service. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and gift shops/news stands are also featured at the luxury Al Marwa Rayhaan by Rotana. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 5-star Mecca hotel is smoke free.

  • 1 building
  • 524 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Built in 2006
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Jeddah (JED-King Abdulaziz Intl.) (99 km / 61.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking; self parking available for a surcharge

Room Amenities

Al Marwa Rayhaan by Rotana offers 524 forms of air-conditioned accommodation with fireplaces and minibars. This accommodation offers separate sitting areas. 32-inch Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower and hairdryers. This Mecca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Fireplace
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a self-service breakfast daily from 6 AM to 10:30 AM.

Al Bayt – This diner specialises in international cuisine and serves breakfast, lunch and dinner.

Al Dyafa – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Al Shorfa – This buffet restaurant specialises in international cuisine and only serves dinner. Open daily.

Hala Cafe – This café specialises in international cuisine and only serves light fare. Open 24 hours. Open daily.

Late-night fare is available from 24-hour room service.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Accessible bathroom
  • Wheelchairs available on site
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1:00 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 150.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Al Marwa Rayhaan by Rotana

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards and debit cards; cash is not accepted

Heating is not provided

On-site parties or group events are strictly prohibited

Long-term renters welcome

This property uses eco-friendly cleaning products

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts credit cards and debit cards. Cash is not accepted. Heating is not provided. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Ecolab (third-party expert - Global) sanitisation guidelines.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Car not required
  • Long-term renters welcome
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: SAR 50 for adults and SAR 25 for children (approximately)
  • Airport shuttle fee: SAR 300 per person (one-way)
  • Self-parking fee: SAR 150 per day
  • Valet parking fee: SAR 150 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Al Marwa Makkah
  • Al Marwa Rayhaan Rotana Makkah Hotel Mecca
  • Al Marwa Rayhaan Rotana Makkah Mecca
  • Marwa Al Rayhaan Makkah
  • Marwa Rayhaan Makkah
  • Marwa Rayhaan Rotana Makkah
  • Marwa Rotana
  • Marwa Rotana Makkah
  • Rotana Makkah
  • Rotana Marwa Makkah
  • Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
  • Al Marwa Rayhaan By Rotana-Makkah Mecca
  • Al Marwa Rayhaan Rotana Hotel Mecca
  • Al Marwa Rayhaan Rotana Hotel
  • Al Marwa Rayhaan Rotana Mecca
  • Al Marwa Rayhaan Rotana
  • Al Marwa Rayhaan by Rotana Hotel
  • Al Marwa Rayhaan by Rotana Mecca
  • Al Marwa Rayhaan by Rotana Hotel Mecca

You should know

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Al Marwa Rayhaan by Rotana offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Al Marwa Rayhaan by Rotana.
  • Set meals are served in guestrooms only (no menus or public dining).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.