10 Jun 2019 by Guest Relations
Thank you for your feedback about our hotel view and location in the heart of Makkah which is definitely one of our privileges we are proud of, And regarding your comment about the way from room to the mosque, definitely will be taken in our consideration. Waiting to welcoming you soon.
28 Mar 2019 by Makkah Clock Royal Tower - A Fairmont Hotel
Thank you for your valuable opinion. We will take your comments about the staff and luggage service into consideration and we will make sure to send your complaint to the relevant departments. looking forward to your next visit.
21 Feb 2020 by Guest relations
Dear Guest, Thank you for your review, look forward to welcoming you in your next visit to Makkah with a promise to provide you with a better service that meets your expectations.
Due to COVID-19, this property’s food and beverage options may be limited.
Fairmont Makkah Clock Royal Tower offers its guests a full-service spa and a health club. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A business centre and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 23378 square feet (2172 square metres) and includes conference centres. Spa services, a library, and a terrace are also featured at the luxury Fairmont Makkah Clock Royal Tower. Smoking is allowed in designated areas at this 5-star Mecca hotel.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Fairmont Makkah Clock Royal Tower offers 1650 forms of accommodation with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. Select Comfort beds feature Egyptian cotton sheets. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. This Mecca hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Atyaf – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Aja – This restaurant specialises in Asian cuisine and only serves dinner. Open selected days.
The Grill – This steakhouse only serves dinner. Open selected days.
Mazaq – This café only serves light fare.
Al Dar – This bistro specialises in Middle Eastern cuisine. Open selected days.
24-hour room service is available.
Recreational amenities at the hotel include a health club.
Guests can indulge in a pampering treatment at the hotel's full-service spa, FITNESS CENTER. Services include deep-tissue massages and massages.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
During Ramadan the property serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.