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4.5 out of 5

"Très bien, très bon petit déjeuner, magasin et restaurant à l’in " More

By a verified traveller on Mon 22 Apr 2019

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Twin Room (Guest Room)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£73* Per night/room 19 Jun - 20 Jun

Suite, 1 Bedroom (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed (Partial Haram View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

King, Superior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hotel Description

The breakfast at Hilton Suites Makkah gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Great Mosque of Mecca. Free WiFi in public areas, 2 restaurants and 3 coffee shops/cafés are available. Built in 2013, this 5-star hotel has 484 rooms over 19 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with MP3 docking stations, 24-hour room service and LCD TVs
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, 3 coffee shops/cafés and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the breakfast and the location
  • Steps from Souk Al-Khalil and Alkhalil Courtyard

Hilton Suites Makkah ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Suites Makkah

Everyone (12)
1 out of 5
Hotel is totally different from pictures. Not recommended

Posted by on 11 Feb 2020

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Comment from Hotel Management

13 Feb 2020 by samar

Dear Respected guest, Thank you very much for choosing Hilton Suites Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time in the areas mentioned in our satisfaction and loyalty survey. Rest assured that your comments have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Customer Relations – Front Office.

5 out of 5
Très bien, très bon petit déjeuner, magasin et restaurant à l’in

Posted by on 22 Apr 2019

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Comment from Hotel Management

25 Apr 2019 by Thuwiba Gazzaz

Dear Respected guest, Thank you very much for choosing Hilton Suites Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Thuwiba Gazzaz. Customer Relations – Front Office.

4 out of 5

nice hotel close to haram

the hotel was very close to the mosque which made it very easy to get to

Posted by , from birmingham uk on 12 Jan 2018

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Comment from Hotel Management

24 Nov 2018 by Manal AlFahmi

Dear Respected guest, Thank you very much for choosing Hilton Suites Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. It is delighting to hear that you had a comfortable and pleasant stay in our property. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Manal AlFahmi Customer Relations – Front Office.

5 out of 5

exceptional hotel

Amazing expreicinace every year service is fantastic, no flaws whatsoever ever couldn't have asked for a better place to stay in.

Posted by on 20 May 2017

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5 out of 5

5 night Umrah stay

The hotel has everything you need. Pretty much on the Haram in location. A huge food court upstairs and the breakfast is very good. Staff that fix your room are very nice too. Will stay again Insha Allah.

Posted by , from D on 18 Jan 2017

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5 out of 5

excellent choice in a city with poor run hotels

Mohammed Shafiq Is where I would start the resturant manger was fantastic at breakfast time and so were his staff. Extremely busy and yet very helpful . Rooms were new and clean . Have experienced other hotels in Mecca - they don't even come close. Can't say how it will cope after couple of hajj season at the moment excellent choice

Posted by on 11 Jan 2017

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5 out of 5

Great hotel near Al-Haram

Great hotel and facilities. Has a shopping centre inside the hotel which is convenient for food, money exchange etc. Upgraded our room free of charge with Haram view. Recommended!

Posted by , from London on 19 Dec 2016

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5 out of 5

Excellent Location and comfortable stay

Pros: Location , Convenience , Cleanliness , Availability of lifts .Choice for Breakfast
Location: Location is 5 mins walk away from Haram , Bin Dawood and food court located within hotel . Highly Recommended
The hotel was located 5 mins away from Haram . Rooms were spacious , clean and very comfortable .We had no problems at check in or check out . We arrived late night because of the flight but were able to check in without any problems and same goes for check out . No extra charges for anything . We were given 2 roll away beds for kids in other room which was much appreciated . Breakfast was really good and with plenty of choices . The supermarket is located in the hotel and with a big food court which is a added bonus as we didn't have to go anywhere else for meals as plenty of choice was available , KFC , hardees, Al Baik , Baskin Robbins and loads of other choices .

Posted by , from London on 18 Dec 2016

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5 out of 5

C’e Juste super 👍

Je suis parti avec ma femme et mes deux fille pour accomplir une o3mra l’hotel est super bien placé par rapport au Haram il est très propre et le personnel professionnel je vous le recommande a tous bon sejour

Posted by , from paris on 28 Feb 2018

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Comment from Hotel Management

24 Nov 2018 by Manal AlFahmi .

Dear Respected guest, Thank you very much for choosing Hilton Suites Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. It is delighting to hear that you had a comfortable and pleasant stay in our property. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Manal AlFahmi Customer Relations – Front Office.

4 out of 5
Super Lage. Nur wenige Gehminuten von Haram entfernt.

Posted by on 18 Feb 2017

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Property Features

There are 2 restaurants and 3 coffee shops/cafés, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. Public spaces have free WiFi. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury Hilton Suites Makkah. For a fee, parking is available. A complete renovation of Hilton Suites Makkah was completed in 2015. This 5-star Mecca hotel is smoke free.

  • 1 building
  • 484 guestrooms or units
  • 19 levels
  • 2 dining venues
  • 3 coffee shops
  • Built in 2013
  • Bar or lounge
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Jeddah (JED-King Abdulaziz Intl.) (97.2 km / 60.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Suites Makkah offers 484 forms of air-conditioned accommodation with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. LCD televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries. This Mecca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • MP3 dock
  • Day bed
  • In-room dining (24 hours)
  • LCD television
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Alqandeel Restaurant – This restaurant serves breakfast, lunch and dinner.

Asia Restaurant – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner.

Al-Falak Cafe – This café only serves light fare.

Al-Kawkab Cafe – This coffee shop only serves light fare.

Al-Khalil Cafe – This café only serves light fare.

Late-night fare is available from 24-hour room service.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 150.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hilton Suites Makkah

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between SAR 200 and SAR 250 per person (approximately)
  • Self-parking fee: SAR 150 per day
  • Rollaway bed fee: SAR 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Makkah Suites
  • Hilton Suites Makkah
  • Hilton Suites Makkah Aparthotel
  • Hilton Suites Makkah Aparthotel Mecca
  • Hilton Suites Makkah Mecca
  • Makkah Hilton Suites
  • Makkah Suites
  • Hilton Suites Makkah Hotel Mecca
  • Hilton Suites Makkah Hotel
  • Hilton Suites Makkah Hotel
  • Hilton Suites Makkah Mecca
  • Hilton Suites Makkah Hotel Mecca

You should know

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.