3 Feb 2020 by Hotel Management Team
Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with lifts and room service. At Pullman Zamzam Makkah, we strive to provide the best service for our guests. The timeless memories you create are filled with a rich and authentic taste. Your complaint will be forwarded to the management and addressed right away. We look forward to your next visit to Makkah. Wish you all the best.
13 Nov 2019 by Hotel Management
Dear Guest, Thank you for giving us an ideal rating, and choosing Pullman Zamzam Makkah. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
13 Nov 2019 by RIYADH .
We're sorry , But For Your Beautiful smile - we'll work hard to fix the issue you experienced. Thanks for letting us know.
13 Nov 2019 by Riyadh
Well Thank you For That , We Are Happy If You Smiling .
24 Nov 2019 by Director of Quality & Guest Experience
Dear Guest, Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with the service. At Pullman Zamzam Makkah, we strive to provide the best service for our guests. The timeless memories you create are filled with the rich and authentic taste. Your complaint about the service will be forwarded to the management and addressed right away. We look forward to your next visit to Makkah. Wish you all the best.
7 Feb 2019 by A.BADR
Dear Mr. Ardy, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah, in the first instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, We genuinely regret those occasions when the service does not meet expectations of our guest Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Indeed your comments you have mentioned have been passed to the management team and will be definitely taken inconsideration to rectify any shortfalls in service and expected service procedures will be reinforced as such this feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman and and having the chance to compensate you and better meeting your expectations in the future, We sincerely promise you to do our best and take the necessary arrangements to make your next stay a memorable one Insha'Allah. Sincerely, Hotel Management Team
3 Feb 2018 by ABADR
Dear Mrs Arefa, Al Salam Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely Hotel Management Team
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A computer station is on site and WiFi is free in public spaces. A library, tour or ticket assistance, and multilingual staff are also featured at the luxury Hotel Pullman ZamZam Makkah. The hotel can provide concierge services and limo/town car service. For a fee, parking is available. Smoking is allowed in designated areas at this Art Deco Mecca hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Valet parking (surcharge) , Offsite parking reservations required
Hotel Pullman ZamZam Makkah offers 1315 forms of accommodation with minibars and a safe. This accommodation offers separate dining areas and includes desks. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Al Zahra – This restaurant serves breakfast, lunch and dinner.
Al Yasmine – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Tea Garden – This coffee shop specialises in international cuisine and only serves light fare. Open 24 hours.
24-hour room service is available.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.