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4.2 out of 5

"Very good & nice , nice food & staff , large beds . " More

By Eng discovery on Sun 08 Sep 2013

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Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£58* Per night/room 26 Jun - 27 Jun

Family Room, 2 Double Beds, Connecting Rooms

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Classic Twin Room, 2 Single Beds, View (Partial Kaaba View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Classic Room, 3 Single Beds, View (Partial Haram View)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Deluxe Suite, Multiple Beds

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Classic Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they enjoy Movenpick Hotel & Residence Hajar Tower Makkah's good location. During your stay, you'll be connected to a shopping centre and just a quick walk from Great Mosque of Mecca. Features include free WiFi in public areas, plus 4 restaurants and a coffee shop/café. Built in 2009, this 5-star hotel has 1036 rooms over 31 floors. Free WiFi and deep-soaking baths are available in all rooms.

  • Air-conditioned rooms with deep-soaking baths, 24-hour room service and LCD TVs
  • Free WiFi
  • Dining options include 4 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • Guests speak favourably about the helpful staff and the breakfast
  • Steps from King Fahad Gate and 5 minutes on foot from Great Mosque of Mecca

Movenpick Hotel & Residence Hajar Tower Makkah ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Movenpick Hotel & Residence Hajar Tower Makkah

Everyone (1) Couples (1) Family (2) Friends (1)
5 out of 5

Posted by on 20 Jan 2019

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Comment from Hotel Management

21 Jan 2019 by Ahmed Al Hasawi

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

5 out of 5

Excellent hotel

Pros: Quad room was excellent. Our booking was for half board and the evening buffet meals were very good.
Cons: Originally requested room for 2 adults and 2 children (aged 10 and 8). When we arrived they put us in a 'twin room'' which only had 2 single beds which they said was sufficient to sleep 4 people - they would not provide additional mattresses. After much discussion they upgraded to a quad room with 4 single beds free of charge.
Location: Exit to Haram is via 2 different lifts - just be aware it takes a few minutes extra.

Posted by on 14 Nov 2016

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Comment from Hotel Management

16 Aug 2017 by Ahmed Alhasawi

Dear Valued Guest First of all, I would like to apologize for the inconvenience caused, I understand that we have not met your expectations during your stay. We believe that we can only improve and ameliorate our services through our valuable guest feedback. Please note that your comments will not go unnoticed as corrective measures are in place now to avoid reoccurrences. I would like to personally take care of your next booking to ensure you have a pleasant stay, so please send me an email with your next booking details. Looking forward to welcoming you again to our hotel. Kind regards, Ahmed Al Hasawi Guest Relation Managers

2 out of 5

Bad reception services

I had a very bad experience with the reception desk. When I got to the hotel to check in I gave the reception clerk my passport and email confirmation of the booking but he checked his computer and then he said to me that I don't have reservation, I asked him to look again and he did, but again said that I don't have reservation and I should ring the agent to check. At that time I really panicked as I know it will be impossible to find accommodation in Makkah. Luckily I asked him that I want to speak to the supervisor and the supervisor. The supervisor asked me for the email I used for the booking and he found my booking, but when I expressed my frustration to the supervisor and I said why should this happen then the supervisor threatened to cancel my booking although after that he said he was just kidding. Secondly the shower flooded and we asked for it to be repaired but was not repaired.

Posted by on 26 Apr 2014

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Comment from Hotel Management

16 Dec 2020 by Ahmed Al Hasawi

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

5 out of 5

Nice

Very good & nice , nice food & staff , large beds .

Posted by on 8 Sep 2013

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Comment from Hotel Management

16 Dec 2020 by Ahmed Al Hasawi

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

4 out of 5

Excellent umrah

very satisfying stay, staff were very helpful and attended to our every request and location from the Haram is only few minutes

Posted by on 16 May 2013

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Comment from Hotel Management

16 Dec 2020 by Ahmed Al Hasawi

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

About the Movenpick Hotel & Residence Hajar Tower Makkah

Location Abraj Al-Bait, Mecca, 21955

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 4 restaurants on site, along with a coffee shop/cafΘ. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury Movenpick Hotel & Residence Hajar Tower Makkah. For a fee, parking is available. This 5-star Mecca hotel is smoke free.

  • 1 building
  • 1036 guestrooms or units
  • 31 levels
  • 4 dining venues
  • Built in 2009
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Jeddah (JED-King Abdulaziz Intl.) (96.8 km / 60.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Movenpick Hotel & Residence Hajar Tower Makkah offers 1036 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 14-inch LCD televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes, complimentary toiletries and hairdryers. This Mecca hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Deep-soaking bath
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Bath or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

HAJAR – This restaurant serves breakfast, brunch, lunch and dinner.

AL NASEEM – This restaurant serves breakfast and brunch. Open daily.

AL FAIRDOUS – This restaurant serves breakfast, lunch and dinner. Open daily.

AL NAEEM – This restaurant serves breakfast, lunch and dinner. Open daily.

AL DIWAN – On-site coffee shop. Open daily.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SAR 160.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Movenpick Hotel & Residence Hajar Tower Makkah

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SAR 1000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SAR 60 for adults and SAR 30 for children (approximately)
  • Valet parking fee: SAR 120 per day
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: SAR 160.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hajar Hotel Makkah
  • Hajar Tower Makkah
  • Moevenpick Hajar Tower
  • Moevenpick Hajar Tower Makkah
  • Moevenpick Hajar Tower Makkah Mecca
  • Moevenpick Hotel Hajar Tower Makkah
  • Moevenpick Hotel Hajar Tower Makkah Mecca
  • Moevenpick Hotel Makkah
  • Moevenpick Makkah
  • Moevenpick Hotel & Residence Hajar Tower Makkah Mecca
  • Moevenpick Hotel And Residence Hajar Tower Makkah
  • Mövenpick Hotel Hajar Tower Makkah Mecca
  • Mövenpick Hotel Hajar Tower Makkah
  • Mövenpick Hajar Tower Makkah Mecca
  • Mövenpick Hajar Tower Makkah
  • Movenpick Hotel Hajar Tower Makkah Mecca
  • Movenpick Hotel Hajar Tower Makkah
  • Movenpick Hajar Tower Makkah Mecca
  • Movenpick Hajar Tower Makkah
  • Mövenpick Hotel Residence Hajar Tower Makkah
  • Movenpick & Hajar Tower Makkah
  • Movenpick Hotel & Residence Hajar Tower Makkah Hotel
  • Movenpick Hotel & Residence Hajar Tower Makkah Mecca
  • Movenpick Hotel & Residence Hajar Tower Makkah Hotel Mecca

You should know

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.