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4.0 out of 5

"Hotel is good and new but rooms are very small. The reception staff is not very co-operative. " More

By a verified traveller on Mon 05 Mar 2018

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Hotel Description

Our customers tell us that they enjoy the helpful staff at Sheraton Makkah Jabal Al Kaaba Hotel. During your stay, you'll be within walking distance of Great Mosque of Mecca. You'll find features such as free WiFi in public areas, plus 2 restaurants and a coffee shop/café. This 5-star hotel has 412 rooms over 24 floors. Each room includes amenities such as a pillowtop bed and an LED TV.

  • Air-conditioned rooms with pillowtop beds, 24-hour room service and LED TVs
  • Free WiFi in some public areas
  • Enjoy a bite to eat at Chocolate Lounge, a café that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • Guests speak favourably about the area's walkability and the WiFi
  • Within a 15-minute walk of Great Mosque of Mecca and Kaaba

Traditional Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£741* Per night/room 12 Jul - 13 Jul

Apartment, 1 Bedroom, City View

Bed Count 2 Single Beds Maximum Occupancy 5 Max

Junior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 3 Single Beds

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Traditional Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 Bedroom

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Sheraton Makkah Jabal Al Kaaba Hotel ratings based on 1 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Makkah Jabal Al Kaaba Hotel

Everyone (1)
4 out of 5

Good hotel

Hotel is good and new but rooms are very small. The reception staff is not very co-operative.

Posted by on 5 Mar 2018

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About the Sheraton Makkah Jabal Al Kaaba Hotel

Location Jabal Al Kaaba, Mecca, Eastern Province 24231

Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 161 square feet (15 square metres) and includes conference rooms. Multilingual staff, gift shops/news stands, and concierge services are also featured at the luxury Sheraton Makkah Jabal Al Kaaba Hotel. This 5-star Mecca hotel is smoke free.

  • 1 building
  • 412 guestrooms or units
  • 24 levels
  • 2 dining venues
  • 161 sq ft of conference space
  • 15 sq. m of conference space
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Room Amenities

Sheraton Makkah Jabal Al Kaaba Hotel offers 412 forms of accommodation which are accessible via exterior corridors and feature minibars and a safe. Beds feature pillowtop mattresses. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries. This Mecca hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2017.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Chocolate Lounge – This café specialises in local and international cuisine.

Asia Restaurant – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Al Firdous Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitiser.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitiser.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SAR 95 for adults and SAR 47.5 for children (approximately)
  • Fee for in-room wireless Internet: SAR 75 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Makkah Jabal Al Kaaba Hotel Mecca
  • Sheraton Makkah Jabal Al Kaaba Mecca
  • Sheraton Makkah Jabal Al Kaaba
  • Sheraton Makkah Jabal Al Kaab
  • Sheraton Makkah Jabal Al Kaaba
  • Sheraton Makkah Jabal Al Kaaba Hotel Hotel
  • Sheraton Makkah Jabal Al Kaaba Hotel Mecca
  • Sheraton Makkah Jabal Al Kaaba Hotel Hotel Mecca

You should know

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.