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"Very Good experience . I really enjoyed the stay and close proximity to the holy mosque. " More

By a verified traveller on Mon 13 May 2019

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Junior Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 6 Max
£44* Per night/room 16 May - 17 May

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Haram view, Junior Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, Multiple Beds, City View

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Haram view, Executive Suite, Multiple Beds, View

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Hotel Description

The spacious rooms at Pullman Zamzam Madina get high marks from our customers. During your stay, you're just a quick walk from Al Haram. Enjoy features like free WiFi in public areas, plus 4 restaurants and a coffee shop/café. Built in 2015, this 5-star hotel has 835 rooms over 10 floors. Enjoy your stay with amenities like free WiFi and an LED TV in each room.

  • Air-conditioned rooms with 24-hour room service, LED TVs and premium bedding
  • Free WiFi
  • Enjoy a bite to eat at The Horizon, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • Guests speak favourably about the location and the helpful staff
  • Just a 3-minute walk from Al Haram and 6 minutes on foot from Prophet's Mosque
  • Airport shuttle service available for a fee

Pullman Zamzam Madina ratings based on 6 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pullman Zamzam Madina

Everyone (5) Family (1)
5 out of 5
Very Good experience . I really enjoyed the stay and close proximity to the holy mosque.

Posted by on 13 May 2019

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Comment from Hotel Management

14 May 2019 by General Manager

Dear Valuable Guest, Thank you for your great feedback and this gives us a pleasure of encouragement to do more better services to all our valuable guests.

2 out of 5
we had booked Deluxe room which sits above classic & superior and below executive suites. Best feature was the view of Al-Masjid an-Nabawi. Apart from that room was anything but Deluxe. It was very small and i could hear everything from next door, from phone calls to alarm in the middle of the night. Definitely Not worth the money they charged us, unfortunately.

Posted by on 7 Mar 2019

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Comment from Hotel Management

12 Mar 2019 by General Manager

Dear Valuable Guest, We are very sorry that your experience did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our sincere apology and we appreciate the sharing of your concerns, and it is our hope that you give us the opportunity to better serve you in the near future.

4 out of 5
It was nice and calm. The view to Haram is beautiful and peaceful.

Posted by , from Dammam, Saudi Arabia on 3 Feb 2018

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Comment from Hotel Management

5 Feb 2018 by General Manager

Dear Ali, Thank you for your great feedback and this gives us a pleasure of encouragement to do more better services to all our valuable guests.

3 out of 5

Average hotel but not a five star hotel

Pros: Close to Haram 10 mins walk
Cons: Staff needs good education and training and should learn respect their guest
Location: Good
The hotel staff was not friendly. Reception staff was quite rude and treatment was very ordinary. Room facilities were very average not more than four star hotel facilities

Posted by on 3 Dec 2017

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Comment from Hotel Management

8 Dec 2017 by General Manager

Dear Muhammad, Thank you for taking the time to tell us about your experience at the ZamZam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept our sincere apology and we appreciate the sharing of your concerns, and it is our hope that you give us the opportunity to better serve you in the near future.

2 out of 5

Nothing like a 5 star experience

Me and my wife stayed here for 4 nights and I will list the positives & negatives. Positives: Shuttle service taking you close to womens entrance. Cheaper than the other 5 star hotels nearby. Good room size and bed. Negatives: Nobody welcomed me at the entrance which meant I had to drag 5 luggage bags in with my pregnant wife. Nobody came up to take luggage down after 3 requests were made on the day of check out. Once again I had to bring them down myself. Breakfast is not fresh. The hashbrowns and nuggets tasted like microwaved leftovers every morning. The salads had spoons missing so people helped themselves with their hands which is a major hygience/bacteria concern. The tables were not cleaned and therefore I had to clean my own table 3 different mornings to seat myself down. The waiters were clearly involved in verbal arguments and therefore were miserable, did not smile and did not attend to service requests eg beverages. The hotel is on the other side to the womens entrance so if you want to walk it will take 10mins to walk to the entrance (this is not against the hotels service but is something to consider). I will be making a formal complaint to Pullman Hotels as this was not a clear reflection of what was expected. I paid extra for the breakfast and I feel I deserved more for my money.

Posted by , from D on 22 Jan 2017

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Comment from Hotel Management

28 Jan 2017 by General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the ZamZam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4 out of 5

Bon séjour

Très bien Tres Près du haram Petit déjeuner copieux

Posted by , from paris on 2 Jul 2017

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Comment from Hotel Management

24 Jul 2017 by General Manager

Cher Client, Nous vous remercions pour vos commentaires suite à votre séjour à ZamZam Pullman Madina. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs.

About the Pullman Zamzam Madina

Location Amr Bin Al Gmoh Street, Medina, 41499

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a limo/town car service. An airport shuttle (available 24 hours) is available for a fee. The luxury Pullman Zamzam Madina also features multilingual staff, coffee/tea in common area, and concierge services. For a fee, parking is available. This 5-star Medina hotel is smoke free.

  • 835 guestrooms or units
  • 10 levels
  • 4 dining venues
  • Built in 2015
  • Coffee shop
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Medina (MED-Prince Mohammad Bin Abdulaziz) (13.8 km / 8.5 mi)
  • Train station: Madinah Station (9.9 km / 6.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pullman Zamzam Madina offers 835 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

The Horizon – This buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Reservations are required.

Al Mandara – This buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Open 24 hours. Reservations are required. Open daily.

Acacia – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Al-Sukkaria – This café specialises in international cuisine.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 150.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Pullman Zamzam Madina

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SAR 75 for adults and SAR 37.5 for children (approximately)
  • Self-parking fee: SAR 120 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Zamzam Madina opening December 2015 Hotel Medina
  • Pullman Zamzam Madina opening December 2015 Hotel
  • Pullman Zamzam Madina opening December 2015 Medina
  • Pullman Zamzam Madina opening December 2015
  • Pullman Zamzam Madina Hotel Medina
  • Pullman Zamzam Madina Medina
  • Pullman Zamzam Madina
  • Pullman Zamzam Madina Al Madinah/Medina
  • Pullman Zamzam Madina Hotel
  • Pullman Zamzam Madina Medina
  • Pullman Zamzam Madina Hotel Medina

You should know

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.