22 Aug 2022 by hisham
Dear Mr.Mohamed ,We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
13 Jun 2022 by hisham
Dear Mr. Talha, We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina Sincerely,
14 May 2019 by General Manager
Dear Valuable Guest, Thank you for your great feedback and this gives us a pleasure of encouragement to do more better services to all our valuable guests.
12 Mar 2019 by General Manager
Dear Valuable Guest, We are very sorry that your experience did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our sincere apology and we appreciate the sharing of your concerns, and it is our hope that you give us the opportunity to better serve you in the near future.
5 Feb 2018 by General Manager
Dear Ali, Thank you for your great feedback and this gives us a pleasure of encouragement to do more better services to all our valuable guests.
8 Dec 2017 by General Manager
Dear Muhammad, Thank you for taking the time to tell us about your experience at the ZamZam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept our sincere apology and we appreciate the sharing of your concerns, and it is our hope that you give us the opportunity to better serve you in the near future.
28 Jan 2017 by General Manager
Dear Guest, Thank you for taking the time to tell us about your experience at the ZamZam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
24 Jul 2017 by General Manager
Cher Client, Nous vous remercions pour vos commentaires suite à votre séjour à ZamZam Pullman Madina. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs.
There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Public spaces have free WiFi. The luxury Pullman Zamzam Madina also features multilingual staff, coffee/tea in common area, and concierge services. For a fee, parking is available. This 5-star Medina hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Pullman Zamzam Madina offers 835 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
The Horizon – This buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Reservations are required.
Al Mandara – This buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Open 24 hours. Reservations are required. Open daily.
Acacia – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Al-Sukkaria – This café specialises in international cuisine.
24-hour room service is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Travel Pledge.
