31 Aug 2017 by Sourabh Sharma- Assistant Guest Service Manager
Dear Tezza, Thanks for sharing your feedback. I sincerely apologise for the experience you had during your stay. Please be noted rooms allocation is not based upon number of stay, however, if we have an availability and request from customers then we always try accommodate such requests. Tezza as you mentioned you stay at Citadines for 12 nights and the room was allocated to you wasn’t up to your likings. I apologise again as we should have allocated you a room as per your choice or higher floor possible. Your comments have been shared with our Team and please be assured that your experience does not reflect our usual high standard. If you would afford us a chance to earn back your trust, I can assure you that your room will be in appropriate working order on your next stay. I invite you to contact me when planning your next visit, so that I may take personal care of your arrangements. We thank you once again for your support, and look forward to welcoming you back again. Kind regards, Sourabh Sharma Assistant Guest Service Manager
The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
Citadines on Bourke Melbourne offers its guests an indoor pool, a sauna, and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. Event space at this aparthotel measures 3498 square feet (325 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the family-friendly Citadines on Bourke Melbourne. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Self parking (surcharge)
Citadines on Bourke Melbourne offers 380 forms of accommodation with iPod docking stations and DVD players. This accommodation offers separate sitting areas. 32-inch LCD televisions come with pay-per-view films. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a limited basis.
Room service is available.
Recreational amenities at the aparthotel include an indoor pool, a sauna and a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property only accepts credit cards and debit cards for all on-site payments; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property only accepts credit cards and debit cards for all on-site payments. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.