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4.0 out of 5

"Nice hotel but aircon in our room broke and we was not offered a chance to move. We had to ask for a fan and their was no way it was going to be fixed ... " More

By Nicholas S. on Wed 23 Dec 2015

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Hotel Description

The great public transport around Quay West Suites Melbourne gets high marks from our customers. During your stay, you're just a quick walk from Melbourne Arts Centre. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This 5-star aparthotel has 109 aparthotels over 26 floors. Each apartment includes amenities such as free WiFi and an LCD TV.

  • Each apartment offers a separate sitting area, 24-hour room service and an LCD TV
  • Free WiFi
  • Enjoy local cuisine while dining at Jarrah Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a sauna
  • Guests really like the accommodation for the overall comfort, comfy beds and spaciousness
  • Steps from Melbourne Arts Centre and Eureka Tower
  • Airport shuttle service available for a fee

Studio (Floor 4-15)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£126* Per night/room 16 Feb - 17 Feb

Deluxe Suite, 1 Bedroom, Balcony, River View (Floors 10-15, Kitchen)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Apartment, 2 Bedrooms, Balcony

Bed Count 2 King Beds Maximum Occupancy 5 Max

Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Balcony, Kitchen)

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Superior Suite, 2 Bedrooms, Balcony (Balcony, Kitchen, Floors 4-9)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Suite, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen, Balcony)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Quay West Suites Melbourne ratings based on 3 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quay West Suites Melbourne

Everyone (1) Couples (2)
4 out of 5


Nice hotel but aircon in our room broke and we was not offered a chance to move. We had to ask for a fan and their was no way it was going to be fixed in our 3 day stay. Temps exceeded the 40 degrees so it became unconfortable

Posted by on 23 Dec 2015

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5 out of 5
The location was excellent, the staff very kind and the facilities very good.

Posted by on 21 Nov 2019

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Comment from Hotel Management

21 Nov 2019 by Jack

Thank you for the review, we appreciate.

3 out of 5

Lage sehr gut, Preis-Leistung stimmt nicht

Für ein Hotel in dieser Preislage erwarte ich ein grösseres und variantenreiches Frühstück sowie gratis WiFI, dieses kostet 10.00 AD pro Tag. Generell ist Melbourne sehr teuer, eine Flasche stilles Wasser im Hotel 7.00 AD. Personal nett aber unorganisiert. Die Reinigung des App ist ok. Fazit: Preis - Leistung stimmt für mich nicht

Posted by , from Zürich, Schweiz on 25 Jan 2018

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Comment from Hotel Management

29 Jan 2018 by Jack

Thank you for the review, we appreciate the feedback.

About the Quay West Suites Melbourne

Location 26 Southgate Avenue, Southbank, VIC 3006

Property Features

As a guest of Quay West Suites Melbourne, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this aparthotel measures 4306 square feet (400 square metres) and includes conference centres. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Southbank aparthotel.

  • 1 building
  • 109 guestrooms or units
  • 26 levels
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cots/infant beds
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Melbourne, VIC (MEL-Tullamarine) (31.3 km / 19.5 mi)
  • Train station: Spencer Street Station (2.3 km / 1.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Quay West Suites Melbourne offers 109 forms of air-conditioned accommodation with DVD players and minibars. This accommodation offers separate sitting areas. Beds feature down comforters and premium bedding. 40-inch LCD televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Jarrah Restaurant – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cots (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation.

  • Debit cards not accepted
  • Parking height restrictions apply


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32.00 per person (approximately)
  • Valet parking fee: AUD 45 per day (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Suites Aparthotel
  • Quay Suites Aparthotel Melbourne West
  • Quay West Suites Melbourne
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Aparthotel
  • Quay West Suites
  • Quay West Suites Melbourne Southbank
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Aparthotel Southbank

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.