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4.0 out of 5

"Nice hotel but aircon in our room broke and we was not offered a chance to move. We had to ask for a fan and their was no way it was going to be fixed ... " More

By Nicholas S. on Wed 23 Dec 2015

Enter dates to see availability

Studio, 2 Single Beds, Kitchenette

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£130* Per night/room 1 Apr - 2 Apr

Premium Apartment, 2 Bedrooms, Balcony

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4-9)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium Apartment, 3 Bedrooms, Balcony

Bed Count 3 Full Beds Maximum Occupancy 7 Max

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Apartment, 1 Bedroom, Balcony, River View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of Quay West Suites Melbourne's great location. During your stay, you're just a quick walk from Collins Street. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This luxury aparthotel has 109 apartments over 26 floors. Each apartment includes amenities such as free WiFi and an LCD TV.

  • Each apartment offers a sitting area, an LCD TV and a microwave
  • Free WiFi
  • Enjoy local cuisine while dining at Jarrah Bar and Terrace
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Steps from Melbourne Arts Centre and 5 minutes on foot from National Gallery of Victoria

Quay West Suites Melbourne ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quay West Suites Melbourne

Everyone (1) Couples (2)
4 out of 5

Great

Nice hotel but aircon in our room broke and we was not offered a chance to move. We had to ask for a fan and their was no way it was going to be fixed in our 3 day stay. Temps exceeded the 40 degrees so it became unconfortable

Posted by on 23 Dec 2015

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5 out of 5
The location was excellent, the staff very kind and the facilities very good.

Posted by on 21 Nov 2019

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Comment from Hotel Management

21 Nov 2019 by Jack

Thank you for the review, we appreciate.

3 out of 5

Lage sehr gut, Preis-Leistung stimmt nicht

Für ein Hotel in dieser Preislage erwarte ich ein grösseres und variantenreiches Frühstück sowie gratis WiFI, dieses kostet 10.00 AD pro Tag. Generell ist Melbourne sehr teuer, eine Flasche stilles Wasser im Hotel 7.00 AD. Personal nett aber unorganisiert. Die Reinigung des App ist ok. Fazit: Preis - Leistung stimmt für mich nicht

Posted by , from Zürich, Schweiz on 25 Jan 2018

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Comment from Hotel Management

29 Jan 2018 by Jack

Thank you for the review, we appreciate the feedback.

About the Quay West Suites Melbourne

Location 26 Southgate Avenue, Southbank, VIC 3006

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 31 December to 9 January:

  • Bar/Lounge
  • Dining venue

Property Features

As a guest of Quay West Suites Melbourne, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.

  • 1 building
  • 109 guestrooms or units
  • 26 levels
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Flinders Street Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes desks. Beds feature down duvets and premium bedding. 40-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Sitting area
  • LCD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Jarrah Bar and Terrace – This bar specialises in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property is professionally cleaned

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 35 per person
  • Covered self-parking fee: AUD 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Suites Aparthotel
  • Quay Suites Aparthotel Melbourne West
  • Quay West Suites Melbourne
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Aparthotel
  • Quay West Suites
  • Quay West Suites Melbourne Southbank
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Aparthotel Southbank

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.